Call Center Jobs in the Philippines
Customer Service Representatives - DAY SHIFT
Author: Call Center Agent, Category: Orchid Cybertech, Ortigas
Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City)
Requirements:
- Call Center experience in an international account is a must
- Experience in a telecommunications (mobile) account is an advantage
- Must have completed at least 2 years in college
- Excellent written and verbal English communication skills
- Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
- Experience in sales or upselling is an advantage
Required language(s): English.
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig
Send your resume to ocsi_recruit@tpg.com.au
JUNIOR DATA ANALYST
Author: Call Center Agent, Category: Makati, ePERFORMAX
JUNIOR DATA ANALYST
(National Capital Reg - Makati City)
* Your primary role is to support the Support Team in accomplishing automated report templates for all programs that will ensure accuracy and timeliness of reports and in creating proposals and recommendations for performance improvement projects for all programs.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Marketing/Business Development or equivalent.
* Full-Time positions available.
ePERFORMAX Contact Centers Corporation
3rd Floor of the BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 490.22.88
e-mail your resume to yourcareer@eperformax.com
TESDA: Free Training for Call Center Agents & Korean Training Language Course
Author: Call Center Agent, Category: TESDA
The Technical Education and Skills Development Authority (TESDA) Regional Office 8 is conducting a Free Training on Finishing Course for Call Center Agents and Korean Training Language Course, Regional Director Juan M. Sabulao, Jr., informed.
Read the rest of this entry »
June 2008 Nursing Board Exam Results
Author: Call Center Agent, Category: News
The results of the June 2008 Nursing Board Exams are now out and we have a list of exam passers straight from PRC.
The Professional Regulation Commission (PRC) announces that 27,765 out of 64,459 passed the Nurse (First Timers, Repeaters, Removals) Licensure Examination given by the Board of Nursing in the cities of Manila, Baguio, Cagayan de Oro, Cebu, Davao, Iloilo, Legazpi, Lucena, Tacloban, Tuguegarao and Zamboanga last June 2008.
The result of examination with respect to one (1) examinee was withheld pending final determination of her liabilities under the rules and regulations governing licensure examinations.
Click here to download a copy of the list of Nursing Board Exam Results.
Free Shuttle Service for Call Center Employees (Night Shift)
Author: Call Center Agent, Category: News
To: Call Center Operators/CCAP
How many times have we heard stories of people being harassed and mugged on their way to and from work during late hours? The working force of call centers are constantly exposed to dangers like this because of all the bad elements that prowl the streets during the wee hours of the morning.
In the spirit of Labor Day this coming May 1, 2008, we would like to propose that Call Centers offer free shuttle services to night-shift employees for their own safety. The service won’t have to bring all of them home directly but at least drop them off in secure places that have decent lighting with access to public transportation.
If you believe in this, then please sign this online petition and forward to your friends. Thank you and mabuhay po kayong lahat!
Please help spread and sign the online petition here.
Customer Service Representative (Auto Finance - Pioneer Team)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative (Auto Finance - Pioneer Team)
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Application Instructions
To be considered for this position, please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net
Training Specialist - Clark
Author: Call Center Agent, Category: NCO Group, Quezon City
Training Specialist - Clark
(Clark - Pampanga)
RESPONSIBILITIES:
* Be proficient in training and successfully graduating knowledgeable trainees.
* Become certified in training curriculum and facilitate service training classes.
* Complete routine administrative tasks.
* Become familiar with NCO policies/ guidelines.
* Learn & demonstrate understanding of key performance indicators.
* Become familiar and interact with all departments.
* Attend training and quality sessions and remain current with product knowledge and quality expectations.
* Deliver presentations, training, or instruction to staff, management, clients, or the general public.
* Designs and/or prepares training/instructional materials, teaching aids and devices.
* Monitor and evaluate operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
* Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
* Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
* Other tasks as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Strong presentation skills.
* Applicants must be willing to work in Clark,Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
NCO Group
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com
Supervisor for Customer Service (Sucat)
Author: Call Center Agent, Category: Paranaque, Sucat, Teleperformance
Supervisor for Customer Service (Sucat)
(National Capital Reg - Sucat, Parañaque City)
REQUIREMENTS:
* Extremely outgoing personality.
* Very motivated and with good sales presentation skills.
* Highly flexible.
* Highly Customer Service Oriented.
* Excellent communication skills.
* Adept in using Internet Explorer.
* Experience in Financial CS, preferred.
* Applicants must be willing to work in Parañaque City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Website: http://www.teleperformance.ph
Training Specialist - Clark
Author: Call Center Agent, Category: Clark, NCO Group, Pampanga
Training Specialist - Clark
(Clark - Pampanga)
RESPONSIBILITIES:
* Be proficient in training and successfully graduating knowledgeable trainees.
* Become certified in training curriculum and facilitate service training classes.
* Complete routine administrative tasks.
* Become familiar with NCO policies/ guidelines.
* Learn & demonstrate understanding of key performance indicators.
* Become familiar and interact with all departments.
* Attend training and quality sessions and remain current with product knowledge and quality expectations.
* Deliver presentations, training, or instruction to staff, management, clients, or the general public.
* Designs and/or prepares training/instructional materials, teaching aids and devices.
* Monitor and evaluate operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
* Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
* Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
* Other tasks as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Strong presentation skills.
* Applicants must be willing to work in Clark,Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Website: http://www.ncogroup.com
System Administrator
Author: Call Center Agent, Category: Brady Philippines, Mandaluyong
System Administrator
(National Capital Reg - Mandaluyong)
Responsibilities:
* -Monitor SAP and BW subsystems,batch jobs,output,message,queues,system dumps,transactional websites and SAP bolt-on applications.
* -Manage IBM OS/400 ptf’s,SAP support packs and kernel updates
* -Define and mange printers.
* -Administer password unlocks and reset request.
* -Perform 1st level troubleshooting for Infrastructure and Systems (ie. SAP landscape,Microsoft Window Server,Window XP,Network Connectivity)
* -To escalate to high level support if problem identified cannot be resolved
* -Coordinate with the local IT team members and supervise on appropriate downtimes needed for faulty equipment replacements, vendor on-site troubleshooting and vendor on-site installations.(i.e. situations that require a downtime or will cause any interruptions to the Manila normal operation hours of 10 pm to 7am)
* -To work with the local IT team members to carry out preventive checks on the Manila infrastructure so as to ensure business will have a lesser possibility of encountering issues that will disrupt the operations.
* -Assist with restore of data request.
* -Respond to IT tasks assigned according to SLA and on-call escalation schedule.
* -Assist with the daily backup procedures and ensure that backups are completed.
* -
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication) or equivalent.
* Required skill(s): CCNA, IBM I series, SAP.
* Preferred skill(s): IBM I series
* Required language(s): English.
* Preferred language(s): Filipino.
* Good knowledge in Microsoft Servers Operation System, Microsoft Client Operation System and Hardware
* Some knowledge of using IBM Ops Navigator Tool
* Some knowledge of SAP’s Solution Manager
* Good Troubleshooting and problem analytical skills
* Client focus, good inter-personal & communication skills
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.
3//f Worldwide Corporate Centre (formerly Star Mall Annex) Shaw Boulevard Mandaluyong 1552
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