Call Center Jobs in the Philippines
HR Manager
Author: Call Center Agent, Category: Makati, ePERFORMAX
HR Manager
(National Capital Reg - Makati City)
* You will provide strategic leadership to a team of managers in the development and implementation of HR initiatives
Requirements:
* Candidate must possess a Bachelor’s Degree in Psychology, Human Resource Management, Industrial and Labor Relations or related fields
* Minimum of five years experience as an HR Manager with in depth experience in strategic leadership and development
* Excellent English communication skills and presentation skills
* Must demonstrate expert abilities in the areas of HRM and HRD
* Must be able to work in a dynamic environment and demonstrate a passion for continuous growth and development
* Schedule must be flexible to work extended hours, shifting schedules, weekends and holidays
Preference will be given to candidates who APPLY ONLINE.
ePERFORMAX Contact Centers Corporation
3rd Floor of the BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 4902288 Fax: 4902222
You can also e-mail your resume to
yourcareer@eperformax.com
Interview invitations and status updates may be sent via email
so please check your email regularly.
You can also visit their website HERE
Virtual Account Specialist
Author: Call Center Agent, Category: QJ Network
QJ.Net, a leading provider of online services for gaming and news is in need of an Virtual Account Specialist who has excellent communication skills. A Call Center experience is a strong plus.
Our company deals primarily with aspects of online games, so experience with concepts concerning these areas will be very beneficial to your understanding of the nature of our business. It is not a requirement that you are an expert in the gaming or computer fields, but a good grasp of computers and the internet is a major advantage. You must also be willing to adjust your schedule according to the demands of the job.
We are offering a premium compensation and benefits package for the successful candidate.
We want someone to help us to take the company to the next level and keep striving to make it better. Your drive, flexibility, efficiency and communication skills will be key to success.
Please e-mail said package to:
jhenalyn.soquena@phil.qj.net
hrd@qj.net
stating your intention to apply for the position of Virtual Account Specialist in the subject line.
Inbound Sales Agents
Author: Call Center Agent, Category: Asia Premier, Makati
Inbound Sales Agents
High Compensation (Immediate Hiring)
Responsibilities:
* Place outbound calls via dialer to business and consumer contacts and complete the sales cycle.
* Emphasize saleable features of the products and services and speak to the features and benefits for the customer.
* Update required customer relationship management software as necessary.
* Selling is the primary function of this position, however strong customer service skills are desirable.
* To meet or exceed client requirements for deliverable output as defined by the company.
Requirements:
* Candidate must at least Second year College in any field.
* Should have 1 year successful and solid sales experience.
* Fluent in written and Spoken American English.
* General Computer Skilled
* PC/ Microsoft Office literate
* A “metrics” driven individual who is comfortable having their job performance tied to productivity and sales numbers.
* Works well in a pressure driven environment.
* Successfully complete new hire, sales and product training.
* Ability to adhere to company’s policies and procedures.
* Strong typing and reading comprehension.
* Ability to demonstrate strong verbal and written business communication.
* Place outbound calls via dialer to business and consumer contacts and complete the sales cycle.
* Emphasize saleable features of the products and services and speak to the features and benefits for the customer.
* Update required customer relationship management software as necessary.
* Selling is the primary function of this position, however strong customer service skills are desirable.
* To meet or exceed client requirements for deliverable output as defined by the company.
Interested applicants may send their resumes to:
Peak Tower,
RCA Credit c/o Asia Premier
21st floor, 107 L.P. Lesviste St
Salcedo Village, Makati City
Email: HR at rickc@tampabay.rr.com
Training Support Coordinator
(National Capital Reg - Makati City)
Responsibilities:
* Support the Global training team in all aspects of resource management, administration and reporting
* Provide administrative support to Training Specialists and Training Supervisors
* Prepare training department reports
* Maintenance of training tools and supplies
* Prepare internal reports related to training
* Perform other related duties and assignments as required and assigned by supervisor
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field as required for this position.
* Applicants must be willing to work in Makati City
* Applicants should be Filipino citizens or hold relevant residence status
* Must have above average oral and written communication skills
* Ability to manage tasks simultaneously
* Able to work effectively independently and in a team
* Advanced computer skills, especially with MS Word, Excel, Powerpoint, Excel
* Excellent detail orientation
* Applicant must be ready to work graveyard, shifting, rotation, weekends, holidays depending on the need
Visit their website here
Training Officer
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Training Officer
(National Capital Reg - 14th flr. Tower 1 Robinsons Cyber Plaza,Pioneer St.,Mandaluyong City)
Responsibilities:
* Manage the entire Operations Training of the Center aligning the different training programs to client-specific requirements and organizational needs
Requirements:
* Bachelor’s Degree in Behavioral Science or equivalent field. Post graduate degree in Human Resources Management/Psychology or Business preferred.
* At least 3 years managerial experience and 5 years experience in handling communication, sales, product-specific and management programs
* At least 3 years experience in the BPO/call center industry, preferably outbound exposure. Background in other fast-paced environment like manufacturing i.e. semiconductor, electronics, automotive and/or telecommunications industry a plus
* Expert knowledge in adult learning theories, educational psychology or employee development principles
* Must have demonstrated performance in all phases of program development life cycle, including planning, needs assessment, program or instructional design, delivery and evaluation
* Strong problem solving, creativity and people skills
* Proficient in MS Office applications
* Excellent verbal and written communication skills
* Willing to work in graveyard and shifting schedules
Winsource Solutions
14th Floor Robinsons Cybergate Tower 1
Pioneer St. EDSA Mandaluyong 1550
Tel. No.: (632)667-3838 Fax No.: (632)687-7012
Email Address: mycareer@winsourcesolutions.com
Customer Service Representative (for Sta. Rosa, Laguna)
Author: Call Center Agent, Category: InfonXX, Laguna, Sta. Rosa
Founded in 1991, INFONXX has been organized from the beginning to respond to highly specific information needs. We”ve developed a suite of enhanced information solutions not available from traditional DA providers.
This success is based on superior technology, exacting quality control, and uncompromising standards of customer service. Our agents undergo constant, intensive screening, training and monitoring to ensure that those standards are always maintained.
Solutions from INFONXX have generated dramatic usage increases. INFONXX now handles more than 13 million enhanced directory assistance calls a month as we have aggressively expanded our service.
Customer Service Representative (for Sta. Rosa, Laguna)
(Southern Tagalog - Sta. Rosa,Laguna)
# Basic Purpose and Scope Of Position:
Handles customer calls in a timely manner. Provides consistent, high quality service and accurate information to customers.
REQUIREMENTS:
# Department: Operations
For more visit their website here
# Reports To: Assistant/Team Manager
# Position Title: CSR
# Minimum Qualifications:
A. Desired Education: At least 2nd year college level or equivalent experience
B. Preferred Experience: Customer service and computer experience
C. Required Skills: Typing speed of at least 25 WPM, good spelling and listening skills, customer service skills, excellent English communication skills, computer literate
D. Willing to work in Sta. Rosa, Laguna
We are currently hiring applicants who are willing to start working in January 2007. Walk-in applicants are welcome to apply at:
BTS Facility SRE 2a Commerial, Sta. Rosa - Tagaytay National Road, Brgy. Don Jose, Sta. Rosa, Laguna (near Paseo de Sta. Rosa)
Tel. #: (02) 756-7500 or (02) 756-7547
Applicants will be entertained from Monday-Friday, 9:00 AM to 4:00 PM. Please bring an updated resume with photo.
Customer Service Representative (ISP Account w/up selling)
Author: Call Center Agent, Category: Client Logic, Ortigas
Customer Service Representative (ISP Account w/up selling)
(National Capital Reg - Pasig City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Successful hirees are responsible for answering satisfactorily the telephone calls of account customers for assistance about their billing and account. Assistance may include, but is not limited pre-sale questions; charges, billing and account questions; work orders, verifications and warranties; and general product information and anything related to the account products.
Intrested candidates may go directly in our office.
We are open from Monday to Friday 9am to 5pm
Please bring a copy of your Resume and Valid ID.
Look for Angie.
Client Logic
21/F Taipan Place Building,
F. Ortigaas Jr. (formerly Emerald Avenue),
Ortigas Center,Pasig City,
National Capital Reg 1600
or
Visit their website here
Korean Speaking Multilungual Agents
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Korean Speaking Multilungual Agents
(National Capital Reg - 14th flr. Tower 1 Robinsons Cybergate Plaza,Pioneer St.,Mandaluyong City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 6 (six) months call center experience in B2C – lead generation, appointment setting type for mortgage or related campaigns using the Spanish language
* Assertive and confident
* Very conversational; above average spoken Korean and English skills
* Strong active listening, comprehension & call handling skills
* Positive thinker, risk taker, and can easily bounce back from set-backs
* Thrives in fast paced, quota-driven environment
* Dependable; excellent work ethics
* Willing to work in odd hours and shifting schedules
* Part-time/Full-time positions available
* Certification in Korean language (preferred)
* Experience in handling Korean sales or customer service campaigns (preferred)
* 25 Full-Time positions available.
Winsource Solutions
14th Floor Robinsons Cybergate Tower 1
Pioneer St. EDSA Mandaluyong 1550
Tel. No.: (632)667-3838 Fax No.: (632)687-7012
Email Address: mycareer@winsourcesolutions.com
Recruitment Analyst/Specialist
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Winsource Solutions Inc. is a Business Process Outsourcing (BPO) company that brings the power of people, partnerships and possibilities within your reach.
Our facility is manned by dedicated people whose talents and skills will be constantly honed in a workplace designed to bring out the best in everyone.
We are looking for competent and driven individuals who are interested in building a career in the BPO/Call Center industry.
Recruitment Analyst/Specialist
(National Capital Reg - 14th flr. Tower 1 Robinsons Cybergate Plaza,Pioneer St.,Mandaluyong City)
Responsibilities:
* Responsible in initial and behavioral interviews, conducting assessment tools, evaluating, and hiring based on the profile determined by the hiring managers.
* Responsible in documenting all interviews and that all necessary documents are complete and accurate prior to endorsement and filing
* Responsible in encoding necessary information into the Recruitment Management System in an accurate and timely manner
* Responsible in presenting Winsource Solutions Inc. in various external recruitment activities
* Responsible in the preparation of employment contracts, ensuring accuracy in providing hiring rates, start dates and program allocation
* Responsible in conducting job offers
* Responsible in supporting the entire team in meeting the hiring targets
* Responsible in attending calibration sessions with hiring managers
Requirements:
* Degree in Psychology, Human Resource Management, or other related fields is preferred
* Minimum of 3 years experience in recruitment, sourcing, marketing; or related experience in human resources
* 1 year call center/customer service operations preferred
* Excellent written and oral English communication skills
* Must be proficient with various software applications programs including Microsoft Outlook, Word, Excel and PowerPoint
* Preferably 1-4 yrs experienced employees specializing in Human Resources or equivalent.
* Experience in Ramp and Sourcing activities
* Full-Time positions available.
Winsource Solutions
14th Floor Robinsons Cybergate Tower 1
Pioneer St. EDSA Mandaluyong 1550
Tel. No.: (632)667-3838 Fax No.: (632)687-7012
Email Address: mycareer@winsourcesolutions.com
E-Support Manager (Quezon City)
Author: Call Center Agent, Category: Libis, Link2Support
E-Support Manager (Quezon City)
(National Capital Reg - Eastwood,Quezon City)
Responsibilities:
* Reports Analysis
* Resource Allocation
* Project Coordination
* Planning/Issues Identification
* Performance Management
* Client Management
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* 2 years Program/Project Management experience; applied knowledge on MS Projects a plus
* Strong Client Relations Management skills
* Highly analytical and self-driven for results
* Applicants must be willing to work in Eastwood,Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably assistant manager / managers specializing in IT/Computer - Software or equivalent.
* 2 Full-Time positions available.
You may visit them at Link2Support Inc., 5th F Techno Plaza One Eastwood City Libis Quezon City 1600
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