Call Center Jobs in the Philippines
TECHNICAL SUPPORT ENGINEER
Author: Call Center Agent, Category: Libis, Link2Support
TECHNICAL SUPPORT ENGINEER
(National Capital Reg - Libis,Quezon City)
REQUIREMENTS:
* Candidate must possess at least a background in IT or any related course or provides IT support
* Applicants must be willing to work in Libis,Quezon City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 90 Full-Time positions available.
* Excellent English communication skills
* Strong customer service orientation
* With Call Center experience is an advantage
Visit us at 5th Flr. TechnoPlaza One Bldg. Eastwood City Libis, Quezon City
call us for inquiries at 423-8714
You may also visit their website at WWW.LINK2SUPPORT.COM
IT Application Support and Service Management Specialist
Author: Call Center Agent, Category: IBM Business Services, Libis, Quezon City
IT Application Support and Service Management Specialist
(National Capital Reg - Quezon City)
* Provide Service Management for the account’s applications using ITIL-based processes in meeting Service Level and Operating Level Agreements
* Ensure day-to-day reliability of applications and infrastructure by close coordination with other support groups
* Define and/ or perform IT work processes that meet Business Control standards of both IBM and the client
* Coordinate collection and review of monthly delivery metrics
* Conduct periodic service reviews with key customers
Visit IBM Solutions at 5/F IBM Plaza, Eastwood Avenue, Eastwood City Cyberpark, Bagumbayan Quezon City 1100
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering, Computer Science/Information Technology or equivalent.
* At least with a supervisory experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 3-4 yrs experienced employees specializing in IT or equivalent.
* Have strong leadership skills, passion for quality and ownership in accomplishing challenging goals
* Have solid anlaytical and problem solving skills, able to apply logical methods to solve problems while considering various alternatives in coming up with creative solutions
* Willing to travel and can work in flexible/ rotational shifts
* Experience or knowledge in Domino/ Peoplesoft/ SAP-HR/ ABAP is an advantage
* Fresh graduates are encouraged to apply
* Full-Time positions available.
Lead Software Engineer
Author: Call Center Agent, Category: Makati, People Support
Lead Software Engineer
( Makati City)
* • Interacts with the Business Analysts and Software Development manager to acquire business requirements and directions in software development
* • Reviews and analyzes program specifications and creates technical documentation
* • Reviews coding and documentation done by the software engineers
* • Designs, develops, tests, and maintains internal PeopleSupport applications
* • Accomplishes all required program coding and documentation within the defined timelines
* • Ensures that all systems developed are tested prior to migration to the production environment
* • Responsible for deploying newly developed systems into production
* • Evaluates, recommends and implements new systems development tools and methodology based on the requirements of PeopleSupport and its clients
* • Adheres to all software development standards and processes
* • Mentors and manage software engineers
REQUIREMENTS:
* Experience:
* • 4+ years experience in analysis, design, development, testing and maintenance of software applications on the Microsoft platform progressing from an individual contributor to a technical team leader.
* • Expertise with C#, VB.NET, COM, COM+, MTS, SQL Server, ASP and ASP.NET
* • Experience in developing N-tier and distributed application
* • Experience in creating application models using Unified Modeling Language (UML)
* • Full life cycle software development experience
* Knowledge:
* • Windows NT / 2000 / XP / 2003 Desktop Operating System and tools
* • Working knowledge in Internet Information Server
* • Working knowledge in .NET Framework
* • Understanding of the Internet and Internet-based tools
* • Understanding of programming languages and database management systems, including relational database design and normalization techniques
* • Software Development methodology
* Skills:
* • Excellent English communication skills (reading, writing, and speaking)
* • Demonstrated programming skills on VB.NET/C#, SQL, ASP/ASP.NET and the latest programming languages and tools
* • Ability to effectively communicate with all levels of staff and management
* • Strong interpersonal and customer service skills
* • Ability to learn about new system and equipments quickly
* • Demonstrated ability to work under pressure and produce
* • Ability to multi-task, adapt to change and achieve results with accuracy and precision
* • Demonstrates project management skills
* • Demonstrates leadership and mentoring skills
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Others or equivalent.
* At least 4 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Preferably supervisor / 5 yrs & up experienced employees specializing in IT/Computer - Software or equivalent.
* Full-Time positions available.
We pay a PREMIUM for international contact center experience!
Apply online through http://www.peoplesupport.com/careers.asp
For eRep and Transcriptionist Positions - WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Visit us at any of our offices with your updated resume.
MANILA
PeopleSupport Center
Ayala corner Sen Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00pm
Manila HR Hotline (02) 755-2600
CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00pm
Cebu HR Hotline (02) 234-8247
DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00pm
Davao HR Hotline (082) 227-9301
For Corporate Positions - We don’t accept walk-in applications. Please apply via Jobstreet.
Apply online through http://www.peoplesupport.com/careers.asp
Interview invitations and status updates may be sent via email so please check your email regularly.
Process Officer
Author: Call Center Agent, Category: Quezon City, eTelecare
Process Officer
(National Capital Reg - Quezon City)
Responsibilities:
* performing basic documentation of processes, guidelines, policies of the different departments.
* handling simple team tasks. i.e. data gathering and simple reports
* facilitating document control and management
* QUALIFICATIONS:
* graduate of any 4 year course
* must have above average English communication skills
* with knowledge of call center operations and QA processes
* background on COPC, ISO, Six Sigma is an advantage
* able to work effectively independently and in a team, with the ability to deal with people from all levels of the organization
* proficient in MS Office and preferably MS Visio
* Manifests process improvement skills and highly analytical
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Preferred skill(s): Six Sigma, ISO, COPC.
* Required language(s): English.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees.
* 2 Full-Time positions available.
www.etelecare.com
Visit eTelecare Global Solutions Inc. at 2nd Floor Cybermall Eastwood City Libis, Quezon City Quezon City 1000
C / Embedded Software Developer
Author: Call Center Agent, Category: Makati, Outsource One Asia
C / Embedded Software Developer
(National Capital Reg - makati)
Responsibilities:
* • C / embedded mobile phone development; integration to existing messaging systems
* • Experience with sockets or protocol related programming
* • Take initiatives to drive the product development
* • Drive and commitment to work in a highly dynamic environment
* • Good working knowledge of English
Requirements:
* Candidate must possess at least Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic) or equivalent.
* Required skill(s): C programming, on-device development, OOP design principles.
* Preferred skill(s): XML, SIP, Mobile phone software / firmware development
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees specializing in IT/Computer - Software or equivalent.
* Full-Time positions available.
* Ideally: Experience in porting to on-device / embedded development, familiar with software development lifecycle; high load system experience
Outsource One Asia is also looking for 500 contact center associates for their expanding inbound and outbound support programs.
Interested applicants may send their resumes at careers@outsourceoneasia.com or recruitment@outsourceoneasia.com or call their hotlines at 813-1557
Team Leaders
( Libis,Quezon City)
* To supervise a team of TSRs to achieve the desired service level at resolving customer issues
* Monitor and lead TSRs to meet service level agreements
* Recognize the needs and expectations of TSRs and carry out necessary administrative duties
* Prepare shift plans
REQUIREMENTS:
* At least two years of call center experience as Team Leader, preferably handling a technical account
* Solid IT knowledge and background
* Good problem-solving skills
* Excellent spoken and written English communication skills
* Demonstrable ability to lead and manage a team of Technical Support Representatives (TSRs) in achieving required output, quality and productivity
* Willing to work on a shifting schedule
To apply, e-mail jobs.ph@siemens.com or visit:
Siemens, Inc.
Eastwood City Cyberpark Recruitment Center
23/F Cyber One Building
Eastwood City Cyberpark
1110 Libis, Quezon City
Tel: 702-0200 | Mobile: 0916-5322882 | Fax: 814-9988
You may also apply at Siemens Career Site
Bilingual Quality Specialist
Author: Call Center Agent, Category: InfonXX, Laguna, Makati
Bilingual Quality Specialist
(National Capital Reg - Makati or Sta. Rosa,Laguna)
REQUIREMENTS:
* College degree or equivalent experience
* Excellent grasp of quality monitoring principles
* Excellent listening and typing skills
* Ability to effectively coach, primarily through writing but also face-to-face on occasion
* Has a good working knowledge of MS Office and PC software applications
* Good problem solving, excellent people skills, positive, friendly demeanor, team player, excellent organizational and communication skills.
* For assignment in either the company’s Makati or Sta. Rosa, Laguna call center sites as staffing requires
* Superior and sustained Quality Scores for individual CSRs and Teams if already a member of Leadership staff.
* Superior attendance record in previous experience
* Has previous Quality/Call Monitoring experience
* Fluent in both English and Spanish
Interested applicants may submit their resume at InfoNXX Philippines Inc.
11th Floor RCBC Plaza Tower 2 Ayala Avenue Makati City 1206
or Visit InfoNXX website for speeder processing.
Business Executives
Author: Call Center Agent, Category: Makati, Ortigas, Performance Foreign Exchange Corp.
Business Executives
Qualifications:
* Male/Female
* College graduate of a business related course from a reputable college/university
* Result-oriented and with excellent communication skills
* Experience in financial services or sales and marketing industries catering to the higher niche market is an advantage
* Willing to undergo 3 day training
* Fresh graduates may also apply as Trainee Executive
* High-Caliber applicants maybe considered for Managerial positions
We offer:
ATTRACTIVE MONTHLY INCOME PACKAGE IN U.S. DOLLARS
PERFORMANCE INCENTIVES IN U.S. DOLLARS
PESO TRANDPORT ALLOWANCE
Interested applicants may also submit their comprehensive resume to:
hr@eforex-asia.com or come and see our Recruitment Officer in
business attire during office hours:
MAKATI
Mezzanine, Tower 2
The Enterprise Center
Ayala Ave. cor. Paseo de Roxas,Makati City
ORTIGAS
Unit 3106, 31st Floor
Antel Global Corp. Center
Julia Vargas, Ortigas Center
Pasig City.
Site Head
Author: Call Center Agent, Category: Manila, eServices Global Solutions
Site Head (5)
(Manila, La Union, Pangasinan, Tarlac, Laguna)
Supervises site operations and performance.
Job Responsibilities
* Responsible for selecting, training, developing, and managing performance of professional and non-exempt direct reports, providing prompt and objective coaching and coordinating, planning, and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
* Responsible for site’s productivity and profitability.
* Execute site improvements.
* Analyzes team performance and acts to ensure production targets are met.
* Prepares upcoming organizational needs and implement strategies
* Ensures that the team operates efficiently and effectively according to client’s Service Level Agreements and company measures
* Works with support departments to ensure strategies are executed
* Ensures that all activities are within budgetary measurements
* Coaches, motivates and develops an outbound sales or inbound supervisor team of up to 20 direct reports.
* Provides ongoing guidance and daily management support call center agents.
* Measures all call center agents’ effectiveness and monitor their results.
* Plans and directs all aspects of the site’s floor policies and procedures
* Ensures work product consistently meets established performance metrics and performance measure standards.
* Manage the processes involved in the day-to-day administrative duties and strategic planning to reach all the site’s goals
* Sends e-mail reports regarding daily task, activities and site operations to the Operations Manager and TQM.
* Performs other duties as assigned by Superior and Immediate Superior.
* Expected not to divulge anything to the client. Confidentiality is highly imposed.
Required Qualification
* Bachelor’s degree preferred.
* No travel limitations
* Exceptional communication, interpersonal and mental skills
* Proficient in Microsoft Word, Excel, Outlook and Database experience
* Exceptional communication, interpersonal and mental skills
* Proficient in Microsoft Word, Excel, Outlook and Database experience
* Have exemplary leadership skills, high integrity, excellent people management skills, has a pleasing personality and has demonstrated the ability to motivate individuals to exceed performance initiatives with three (3) to four (4) years supervisory experience.
* Must have managed or supervised a large team (20 to 30 persons) especially in coaching and mentoring
* Experience in customer relationship / account management
* Excellent oral, listening, writing skills and customer service attitude
* Strong problem solving, time management and organizational ability
* Upright and trustworthy person
Submit your resumes (together with your application letter stating
the job position and your recent picture) online at :
recruitment@eservicesglobal.com
Training and Quality Assurance Supervisor (Outbound Account)
Author: Call Center Agent, Category: Advanced Contact Solutions, Makati
Training and Quality Assurance Supervisor (Outbound Account)
(National Capital Reg - Makati City)
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Must have comprehensive background with all aspects of Training and/or Quality Assurance in a call center.
* Supervisory experience required.
* Must have experience in a sales/outbound account.
* Must be analytical and must have strong verbal, interpersonal skills, written and presentation skills.
* Excellent management skills.
* Can lead a team of trainers and QARS.
* Can manage stress and pressure; focused and driven.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon
Visit us at our office with your VALID ID and UPDATED RESUME
Look for:
Aimee Reyes
Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F Asian Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City
Interested applicants may also send their resume to:
recruitment@acspacific.com
You may also Apply Online.
« Previous Entries