Call Center Jobs in the Philippines
Product Specific Trainer - Cebu Site
Author: Call Center Agent, Category: Cebu, Outsourcing, ePERFORMAX
PRODUCT SPECIFIC TRAINER - CEBU SITE
RESPONSIBILITIES
You will conduct client specific training programs to ensure agents and support staff are qualified to meet phone and email transaction quality and productivity requirements.
REQUIREMENTS
* Candidate must possess a four (4) year Bachelor’s Degree.
* Proven communication effectiveness - verbal, non verbal, written etc. - in training settings.
* 2-3 years of experience in creating, conducting and assessing various training modules.
* A passion for people, motivational skills and coaching abilities are essential for this position.
* Schedule must be flexible to work extended hours, shifting schedules, weekends and holidays
Email your resume to
HR_mgr@eperformax.com
Team Manager for Collections
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Team Manager for Collections
(National Capital Reg - Makati City)
Responsibilities:
* Manage a team of 12-15 FTEs
* Manage the Day to Day performance of the Team
* Monitor Calls and Provide Coaching and Feedback
* Set Goals and track Performance Vs Goals
* Analyze Peformance of team and offer solutions to improve the same
* Maintain Quality and Compliance Standards
* Take Escalated Calls and Manitain Customer Satisfaction
* Maintain and deliver Productivity through managing absenteesim and system time
* Motivate and Development people and Manage Bottom Performers
* Identify potential Issues and Offer Solutions
Requirements:
* 3-6 years of contact center experience
* At least 2 years in a Supervisory role
* Preferably 2 years of Collections experience of which 1 yr in supervisory capacity
* Candidate must possess at least a Bachelor’s/College Degree in any field
* Willing to work on shifting schedule
* Applicants must be willing to work in Makati City
JP Morgan Chase Bank, N.A.
27/F Philamlife Tower, 8767 Paseo de Roxas,
Makati City
Telephone: 885-7700
Fax: 887-5210
Email: ccs_manila_recruitment@jpmorgan.com
Technical Services Manager
(National Capital Reg - Pasig City)
* Providing IT representation, the Technical Services Manager will assume a single point of contact role for selective clients during the implementation process.
* Graduate of any four year college degree.
* Solid background in IT Technology and system integration with an understanding of voice and data networks operation in relation to callcenter outsourcing solutions.
* Minimum of five (5) years successful Client Relationship Management experience within and outsourcing or large-scale technology consulting arena.
* Very good communication and presentation skills.
* Must be willing to work on occasional shifts in Pasig City.
You may submit your resume at Sykes Asia, Inc. 19f one sanmiguel avenue, san miguel ave cor shaw Pasig 1550
or visit their website at http://www.sykes.com/
ACCOUNT MANAGER (Bacolod site)
Author: Call Center Agent, Category: Bacolod, Teleperformance
ACCOUNT MANAGER (Bacolod site)
(Western Visayas - Bacolod City)
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Applicants must be willing to work in Bacolod City.
* Two (2) years working experience in a Call Center Operations Environment or Project Management Team.
* Three (3) years technical background os an advantage.
* Experience in group dynamics and organization.
* Excellent Written and Verbal Communication skills.
* Ability to multi-task - can implement simultaneously projects in a timely manner and successfully meet program objectives.
* Strong process flow management skills.
* Strong negotiation and problem solving skills.
* Excellent presentation skills.
* Detail-oriented.
* Team player.
* Sales experience is an advantage.
* Proficient in Microsoft Office.
Visit their website for more: http://www.teleperformance.ph/
Content Manager - Team Leader
Author: Call Center Agent, Category: Cebu, Support Save Solutions
Content Manager - Team Leader
(Central Visayas - Cebu City)
Responsibilities:
* Will be responsible for writing up short articles for websites and updating websites information from time to time.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Others or equivalent.
* Required skill(s): highly-skilled in writing, fast typist.
* Preferred skill(s): candidate must be quick learner.
* Required language(s): English.
* Applicants must be willing to work in Cebu City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees specializing in Journalist/Editor or equivalent.
* Full-Time positions available.
Walk-ins are accepted. Please email us at jobs@supportsave.com for details.
Apply today for a rewarding opportunity. Call 255-5087, text 09267372088 or email your resumes directly to hr@supportsave.com We are aslo seeking an HR manger and various admin positions so please feel free to inquire. website: www.SupportSave.com YM: ainamae_ss
Financial Analyst and Budget 1 (Cabuyao Laguna Based)
Author: Call Center Agent, Category: Advanced Contact Solutions, Cabuyao, Laguna
Financial Analyst and Budget 1 (Cabuyao Laguna Based)
(Cabuyao Laguna)
* Candidate must possess at least a Bachelor’s/College degree in Accountancy or Finance.
* At least 2-3 years working experience in financial analysis, budgeting and forecasting and general accounting or equivalent, preferably gained from a call-center or other service-oriented companies.
* Must know how to review and analyze budget with actual figures and amounts.
* Must be knowledgeable in financial and costing analysis.
* Track project developments by identifying objectives, cost and benefits affecting financial impact.
* Must be proficient in excel and other microsoft applications.
* Willing to work on extended hours.
* With good oral and written communication skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time position available.
WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon
Visit us at our office with your VALID ID and UPDATED RESUMÉ.
Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F Asian Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City
Interested applicants may also send their resume to:
recruitment@acspacific.com
Network Engineer (Cisco) - BAGUIO
Author: Call Center Agent, Category: Baguio, People Support
Network Engineer (Cisco) - BAGUIO
(Ilocos Region - Baguio City)
Complete all requests for adds, moves and changes on network systems in a timely manner including but not limited to Routers, Switches, Firewalls, T-1s, IOS configurations, VOIP, QOS, Network Security and overall network health and protection. Complete and maintain monthly backups for all network infrastructure equipment/ systems. Configure circuits and equipment as needed. Create, Maintain, and Report on the overall network health. Ensure the accurate and timely preparation, processing, distribution, monitoring and retention of all network bandwidth and capacity records. Ensure the accurate and timely preparation, processing, distribution, monitoring and retention of all necessary reports and records regarding network infrastructure systems and equipment usage. Diagnose and report all problems and outages to our network infrastructure, local and international carriers and equipment vendors. Develop and direct programs to ensure the efficient and cost-effective operation of all network infrastructure systems and services. Maintain all cross connect patch panels making sure that all cables and wiring blocks are numbered and can be easily identified. Design, install and repair station cabling/jacks as needed (servers, desktops, routers, switches, networks etc.) Schedule necessary repairs with network infrastructure vendors, as needed insuring that all repairs are completed in a timely manner. Responsible for installation, setup, roll-out, and maintenance of PeopleSupport’s network infrastructure.
REQUIREMENTS:
Minimum of 4 years experience with Cisco Equipment – hands-on administration experience with high end Cisco Routers, Switches and Firewalls Proven ability to engineer local and wide-area networks from the ground up Must possess in-depth knowledge of Cisco routers, switches and firewalls from both an operational and design perspective - 6500/4500 series; routers - 7200/3800 series LAN/WAN design and implementation from an NT and physical perspective WAN design and implementation from a routing and physical perspective High Availability technologies (Application Switches, Clustering) Internet technologies (HTTP, HTTPS, Secure Certificates) Intimate knowledge of VPN technologies Excellent English communication skills (reading, writing, and speaking) Accurate and prompt handling of telecom administration work and solving of related problems
Email your resume to philippinecorpjobs@peoplesupport.com Please indicate position being applied for on the subject line
Recruitment Associate
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management, Psychology, or equivalent.
* Required language(s): English.
* Good Interpersonal Skills.
* A team-player.
* Detail-oriented, organized, professionally mature.
* Strong Multitasking skills.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees specializing in Human Resources or equivalent.
* Exposure handling Recruitment in a Call Center set-up an advantage.
* Full-Time positions available.
Interested applicants may submit their resume at
Vision - X (Philippines), Inc. | http://www.vxiusa.com
PH Trunk: (632) 8892200 | Fax: (632) 8892322
15F RCBC Plaza Building Tower 2, Ayala Corner Gil Puyat Ave., Makati City, Philippines 1203
Compliance Manager
(National Capital Reg - Makati City)
Responsibilities:
* Implement a robust control infrastructure in the business that is in line with the organization’s policy - Ensure that Business Management has established and maintained an appropriate and effective system of internal controls addressing all risks, including legal/regulatory requirements.
* Assist Compliance & Control in performing specific checks on business processes, legal/regulatory compliance. Based on where issues or potential issues have been highlighted, prepare recommendations for the business and work with them on resolving the issues within specified timeframes.
* Self-Assessment (SA) – Ensure that the businesses have robust SA processes. Act as an independent periodic reviewer to ensure that the SA is properly performed. Perform reviews on SA programs and key controls, issuing written reports to management.
* Issue Tracking and Effective Resolution - Work with the business to review and follow-up on their outstanding issues. Advise the business on whether to raise action plans, risk levels, responsibilities and target dates. Monitor progress to ensure timely resolution - no delays.
* Proofs and Recon - Manage the proving and analysis process by ensuring that existing processes and procedures are consistently adhered to. This will require close monitoring of timely surprise proofs, regular proof analysis, escalation of issues and recommendation to sustain strong proof processes and implementation of prompt corrective action. This also includes performing semi-annual Detailed Proofs Review.
* Trainings - Conduct trainings such as Basic Compliance / Code of Conduct / Ethics. Conduct compliance orientation or briefing to all newly designated compliance officers.
* Others - ad hoc reviews, etc.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Finance/Accountancy/Banking or equivalent.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably assistant manager / managers.
* Experience in a bank is an advantage
* Good communication skills
* Strong leadership competency
* Full-Time positions available.
Interview invitations and status updates may be sent via email so please check your email regularly.
CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
25th floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 8586191, 8586120, 858-6121
Fax: 858-6161
HR Officer
Author: Call Center Agent, Category: 24/7 Customer, Makati
HR Officer
(National Capital Reg - Makati)
Requirements:
* Bachelor’s degree in Human Resources Management or any related field
* 1 - 2 years experience in the same capacity, preferably gained from the call center and/or BPO industry
* Working knowledge in Organizational Development, Talent and Performance Management, Labor Relations and Employee Wellness Programs
* Excellent written and oral English communication skills
You may submit your resume at 24/7 Customer Philippines Inc., 8F Insular Building, Ayala Avenue cor Paseo de Roxas Makati 1200
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