Call Center Jobs in the Philippines
Philippines #1 in Offshore Outsourcing
Author: Call Center Agent, Category: Video
The Filipino Team in the Call Center Industry.
Philippines Call Center Industry
Author: Call Center Agent, Category: Video
Putting up a video about your Call Center Company in the Philippines like the one below will surely catch a lot of attention:
VISAYAS - Training Manager
Author: Call Center Agent, Category: Iloilo, Teletech, Visayas
VISAYAS - Training Manager
(Western Visayas - Iloilo)
* Responsible for the design, development, implementation and evaluation of all client specific training to meet project goals. This includes all systems, products, and industry specific training, up training, and coaching skills for employees and supervisors, continually assessing, evaluating and maintaining a high standard of effectiveness and quality in line with client’s goals and objectives. Effective management of the training staff including scheduling, logistics and trainer development
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field
* Applicants should be Filipino citizens or hold relevant residence status
* Preferably supervisor / 5 yrs & up experienced employees specializing in Training & Development or equivalent
* Experience with Windows 95, 98 and NT; strong knowledge of the Microsoft Office Suite including Word, Excel, Access, PowerPoint and Microsoft Project
* Excellent communication and interpersonal skills
* Proven leadership skills in managing people
* Ability to interact effectively with client, vendors and other internal departmental staff
* Strong project management skills
* Strong organizational skills
* Easily adaptable to a fast-paced, ever-changing environment
* Demonstrated problem solving and decision making skills
For your application to be processed immediately, complete your profile at
www.HirePoint.com
You may upload your resume in MS Word Format (pls. avoid from pasting html, or other formats)
Central Quality Analyst - Alabang/Cubao
(National Capital Reg - Muntinlupa City,Quezon City)
* Monitors Customer Service Representatives/ Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily.
* Documents observations and provides feedback to CSR/TSR to improve areas of opportunity and reinforce positive behavior.
* Participates in client monitoring sessions.
* Maintain understanding of programs, goals, and standards as directed by clients.
* Tracks, analyzes, and communicates results of quality initiatives to management. Offer suggestions to management for improving quality on programs.
* Assist CSR/TSR by taking or making calls to maintain ratio.
* Maintains observation forms and call center monitoring database.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* 6 to 9 months call center experience.
* Demonstrated 97% quality score for at least 6 months preferred.
* Excellent listening skills.
* Ability to remain objective.
* Strong interpersonal, written, and oral communication skills with all levels of the organization.
* Detail oriented.
* Excellent organizational and time management skills.
* Proficient with Microsoft Office Applications (Excel, Word).
* Excellent problem solving skills.
* Applicants must be willing to work in Muntinlupa City or Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance/Inspection or equivalent.
* Full-Time positions available.
For more information visit APAC website at: http://www.apaccustomerservices.com
Programmer / Application Support Specialist
Author: Call Center Agent, Category: Libis, Link2Support
Programmer / Application Support Specialist
(National Capital Reg - Eastwood City Libis,Quezon City)
Responsibilities:
* Help in defining, designing, and implementing software applications with user administrative functions
* Rapid prototype-model programming to demonstrate possible solutions
* Monitor, maintain and enhance existing solutions
* Perform technical evaluations of third party solutions
* Play an active role in implementing and providing feedback on architectural and implementation devices
* Drive high-level and detailed technical design documentation, and active participation in design reviews
* Adherence to project release schedule and milestones
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Required skill(s): MySQL or MS SQL, Apache, Web Technology and Protocol.
* Applicants must be willing to work in Eastwood City Libis,Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Link2Support Inc.
5/F Techno Plaza One Eastwood City,
Libis, Quezon City 1600
Trunkline: (632)4238700
Fax Number: (632)4238755
Accenture launches Philippine BPO Facility
Author: Call Center Agent, Category: Accenture
Reports from Inquirer.net reveals that consulting giant Accenture has just opened a huge Business Process Outsourcing here in the Philippines:
Accenture has formally opened its seventh and largest business process outsourcing (BPO) facility in the Philippines and announced plans to expand outside of Metro Manila.
Located at the Robinson’s Cybergate 2 Tower in Mandaluyong City, the new facility houses around 5,000 seats. Accenture now operates a total of 10,000 seats in the country.
In the Philippines, Accenture does applications development, infrastructure or IT outsourcing, BPO and recently expanded into call center operations.
The company expects to have a total of around 15,000 employees in the country by the end of its current fiscal year in August.
Why you never want to work in a Telstra Call Center?
Author: Call Center Agent, Category: Telstra
THE family of a young call centre worker wants to sue Telstra for allegedly contributing to her suicide.
Sally Sandic, 21, took her life in January after months of mounting pressure on staff at the Telstra facility in South Yarra, Victoria.
Ms Sandic’s family and work colleagues have described how the once top salesperson with a vibrant personality was turned into a nervous wreck by unrealistic performance targets.
But Telstra allegedly rejected a plea from her psychiatrist to cut her working hours so she could get back on track.
While on stress leave, she was allegedly harassed by Telstra staff to return to work. {Full story here.}