Call Center Jobs in the Philippines
CUSTOMER SERVICE REPRESENTATIVE - (AUSTRALIAN TELECOM ACCOUNT-PREDOMINANTLY DAYSHIFT)
(National Capital Reg - Eastwood City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Candidate must have at least 5 months call center experience
* Required language(s): English.
* Applicants must be willing to work in Eastwood City,Libis,Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
All candidates must be willing to work on a predominantly daytime shift.
Walk-in applicants are highly encouraged to apply at the SITEL Recruitment and Assessment Center, 15f Robinson’s Cybergate I, Pioneer Street, Mandaluyong City(Mondays-Fridays,10:00am).
Technical Support Representatives (DSL/Internet Connections)
Author: Call Center Agent, Category: Makati, Ortigas, Quezon City, Sykes
Technical Support Representatives (DSL/Internet Connections)
(Ortigas,Quezon City,Makati City)
Job Summary:
Successful applicants shall provide professional and efficient phone support to the customers of established and well-known DSL company in the US.
Qualifications:
- College graduate of any course
- College undergraduates with at least 2 years of education; preference will be given to those who are not currently enrolled
- Fluent in spoken English
- Working knowledge on internet connectivity and networking
- Able to multi-task, good analytical skills and excellent listening skills
- Willing to work either in Makati or Quezon City and on a 24/7 shift schedule
Benefits:
- Above-industry total compensation package
- Excellent product training
- Competitive internal incentive schemes to reward excellent performance
- Professional yet familial working environment
Interested applicants are required to submit their updated resumes online or e-mail hrd@man.ph.sykes.com.
Required language(s): English.
Financial and Sales Service Associate
Author: Call Center Agent, Category: Convergys, Ortigas, Pasig
Financial and Sales Service Associate
(National Capital Reg - ORTIGAS)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Ortigas, Pasig
* Willingness to rotate shifts and working during holidays – Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts
* Must be flexible with the ability to adapt to changes quickly and think conceptually. Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Persuasiveness and a willingness to sell Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner Has basic PC and keyboarding skills
* Has excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively Goal oriented
* General knowledge in after sales support for an international credit card company.
* Must be willing to do upselling, cross selling and the like
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED. Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo. Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Helpdesk Analyst
(National Capital Reg - Makati)
* Support and coordinate support for the local and remote users communities; including desktops, laptops, and networking. Support hardware, software, and voice and data communication equipment. First line of support, using basic troubleshooting skills for phone calls and network monitoring pages: contact on-call staff as required and work with the problem coordinator to escalate problems as defined by Problem Management procedures.
* Become aware of fixes to known issues (routers, servers, switches,and network) for quick resolution. Update and maintain troubleshooting guides. Maintain current technical expertise in the rapidly changing technology and utilize state-of-the-art techniques when implementing or recommending solutions.
* Keep a log of all activities and troubleshooting, attend meetings and training. Generate metric reports: utilization, peaks, outages, etc.
* Update and maintain operations and configuration documentations.
* Technical evaluation of critical issues and incidents, participation in root cause analysis teams and management of project activity impacting the call centers.
* Perform other duties as assigned.
REQUIREMENTS:
* At least 1 year experience with LAN/WAN voice and data networks inlcuding VOIP. Background in the setup, support and management of application servers, LAN and file printing, E-mail servers, remote access technology, voice communications, wide area networks, Internet infrastructure and T1/Frame Relay.
* Experience supporting voice and data network hardware; common desktop hardware, OS, and applications; and LAN hardware, OS, and applications required.
* IT user support, Help Desk, IT service request, application support, workstation support, environment migration and project management skills are preferred. A customer service approach to supporting end users, working with vendors and coordinating with the US-based IT department is a must
* Strong communication and interpersonal skills and be able to interact effectively with customers
For more information, you may visit InfoNXX at www.infonxx.com
FINANCIAL PLANNING ANALYST-general accounting
Author: Call Center Agent, Category: Cebu, Visayas, ePERFORMAX
FINANCIAL PLANNING ANALYST-general accounting
(Central Visayas - Cebu City)
* You will be responsible for optimizing collection of accounts receivable and the cash position of the business through effective management of investments and funding requirements.
Requirements:
* Graduate of B.S. Accountancy/Finance
* Requires 2 years related experience
* Knowledgeable in Accounting, Finance and Taxation
* CPA preferred but not required
* Must be willing to work flexible schedules
Preference will be given to candidates who APPLY ONLINE.
ePERFORMAX Contact Centers Corporation
Xpresso Cafe, ground floor JY Square Mall,
Salinas Drive cor. Gorordo St., Lahug
Cebu City
You can also e-mail your resume to yourcareer@eperformax.com
Non-Voice Customer Care Specialist (Email/Chat Support)
Author: Call Center Agent, Category: IBM Daksh, Mandaluyong
Non-Voice Customer Care Specialist (Email/Chat Support)
(Edsa Central,Mandaluyong City)
Responsibilities
* Manage customer interaction using e-mail letter writing and chat
* Deliver an exceptional customer experience so that each customer query is resolved in one contact
Requirements
* Excellent English writing skills, with good grammar and sentence construction
* Outstanding typing and computer multi-tasking skills
* Completed at least three years of college education in any field, or finished a certificate or diploma course
* Willingness to work in a fast-paced, dynamic and schedule-shifting environment
* Fresh graduates and applicants without previous work experience are welcome to apply
For Customer Care Specialist positions - walk in applicants are prioritized.
Mandaluyong City
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Boulevard
(MRT-Shaw Station)
Technical Support Professionals
Author: Call Center Agent, Category: Link2Support, Quezon City
Technical Support Professionals
(National Capital Reg - Quezon City)
Responsibilities:
* Detailed configurations and problem resolution
* Communicating directly with customer issue
* Issue resolution or very specific documentation
* Leveraging internal groups including product management staff to optimize sales opportunities
Requirements:
* Has technical knowledge of mainstream computer components, operating systems, application software and internet working components
* Has detailed knowledge of Hewlett-Packard server and storage product lines
* Has technical knowledge of Red Hat Linux, VM ware, Microsoft server and Desktop Operating System
* At least 1 year(s) of working experience in the related field is required for this position.
* 6 Full-Time positions available.
For IMMEDIATE CONSIDERATION, email your resume to ruth.balangue@link2support.com (subject line: TSP)
for inquiries call 423-8714 and look for R.A.
HR Recruiter
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
HR Recruiter
(National Capital Reg - Makati City)
Responsibilities:
* Assists in initial phases of the process for both exempt and non-exempt candidates - prescreening, assessments, schedule interview
* Maintains Recruiting database throughout staffing process
* Conducts employee orientation for newly hired employees
* Generates reports as needed
* Perform other functions that may be assigned from time to time
Requirements:
* Bachelor’s degree in Psychology, Human Resource Management or Behavioral Science
* 1-4 Yrs experienced employees specializing in Human Resources or equivalent
* Preferably recruitment experience is with another call center
* Excellent interpersonal and communication skills
* Strong PC skills with hands-on experience in Excel, Word, Lotus Notes, Powerpoint
* Ability to process a high volume of detailed work in a short time frame
* Ability to follow through on work assignments with limited supervision
Visit their website JP Morgan for more
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
CUSTOMER CARE SENIOR ASSISTANTS -PASAY
RESPONSIBILITIES:
* Provide sales support through customer care activities
* Handles queries on dispatch, shipments, return orders, rebate coupons
* Facilitate customer order fulfillment
* Liaise between customer and Dell
* Provide direct advice and guidance for customers
* Focuses on driving positive and sustainable customer experience according to Dell’s standards
REQUIREMENTS:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in a call center handling the account is required for this position.
* Applicants must be willing to work in Pasay City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Strong Communication skills
* Excellent Decision making skills.
* Excellent Analytical skills.
* Full-Time positions available.
Dell International Services Philippines, Inc.
2/F North Parking Building,
SM Mall of Asia Complex
Pasay City
lNational Capital Reg
Telephone: 728-3355
Global Contact Center Agent
Author: Call Center Agent, Category: MiSys
Global Contact Center Agent at MiSys
Job Description:
Provide a high quality customer support service to Misys’ clients which delivers satisfaction, customer reference-ability and thereby assisting the company in driving increased revenue
Probe and document functional and technical reported cases, provide resolutions in the standard acceptable timeframe and resolve reported cases across assigned Product modules in order to ensure customer satisfaction
Escalate unresolved reported Misys product cases to product support consultants
Requirements:
Candidate must be a college graduate of any course; Open to fresh graduates
at least 6 months call center experience in a technical account is an advantage
Knowledge and/or experience in IT or banking is an advantage
Candidates with average proficiency in any foreign language is an advantage
Excellent analytical and problem solving skills
Excellent communication skills (verbal and written)
Good customer handling skills
Able to work well under pressure
Able to work in shifts, graveyard, holidays, weekends if required.
Please email your resume to careers_ph@misys.com and indicate on the subject the vacancy you are interested in. To find out more, visit our website at
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