Call Center Jobs in the Philippines
Customer Service Representative - Amadeus Trained
(National Capital Reg - Makati City)
Requirements:
* Candidate must have finished at least 2 years of college education with no back subjects or possess at least a Bachelor’s/College Degree in any field.
* At least 1 year experience using the Amadeus Reservations System required.
* Required skill(s): Excellent English Communication Skills, Amadeus, Strong Customer Service Skills.
* Preferred skill(s): Problem Solving, Analytical skills, Good Listening skills.
* Sales background preferred.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Willing to work shifts.
* Full-Time positions available.
ExcelAsia
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext.,
Makati City.
Telephone: 02-8487095 Fax: 02-8487096
Please come see us ASAP! Immediate Hiring!
Limited slots available.
Look for Katrina Abad.
Customer Service Representative
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative
(National Capital Reg - Makati City)
Responsibilities:
* Candidates are expected to assist cardmembers of Chase with concerns varying from fraud, sales, billing, collections or general customer service.
Requirements:
* We accept undergrads and fresh graduates.
* Required language(s): English.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Candidates must be willing to work graveyard shifts, weekends, and holidays with rotating schedules.
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Productivity Assurance Coordinator
Author: Call Center Agent, Category: Libis, Makati, Quezon City, eTelecare
Productivity Assurance Coordinator
* The Productivity Assurance Coordinator (PAC) ensures maximum productivity on the floor by monitoring service levels, percentage of calls answereed versus calls required, call arrival patterns, AUX usage, adherence to staffing requirement and other pertinent data.
REQUIREMENTS:
* Must have completed at least 2 years of College.
* Must have at least 1 year work experience in a call center environment or handling worforce management functions
* Must be analytical and possesses above-average problem solving and decision-making skills
* Must be assertive and a self-starter
* Must have average to above-average oral and written communication skills
* Proficient in MS Excel
* Must be a team player with excellent interpersonal skills with the ability to deal with people at all levels in and outside the organization
* Pleasing personality–positive attitude toward work
* Required language(s): English.
Visit E-telecare website for more.
eTelecare International Inc. Offices:
20th Floor Citibank Square,
Eastwood City Cyperbank,
Bagumbayan (Libis), Quezon City
15th Floor PBCom Tower
Ayala Avenue cor. Herrera Street,
MCBD, Makati City
Quality Controller / Proofreader
Author: Call Center Agent, Category: Mandaluyong, Office Tiger, RR Donnelley
Quality Controller / Proofreader
(National Capital Reg - Mandaluyong City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required skill(s): Quark Express.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong City.
* Preferably 1-4 Yrs Experienced Employees specializing in Quality Control/Assurance or equivalent.
* Full-Time positions available.
Please visit www.officetiger.com for more.
Program Manager for Inbound Sales
Author: Call Center Agent, Category: Libis, Link2Support, Quezon City
Program Manager for Inbound Sales
(National Capital Reg - Quezon City)
Responsibilities:
* • Responsible for process standardization, documentation and communication of inbound sales implementation plans.
* • Responsible for identification of areas for improvements and will assist in the development of training programs to enhance the operation.
* • Coordinate with the different business units to design, execute and manage appropriate initiatives to support operations.
* • Coordinate with the different call center vendors to communicate call handling process, sales targets, policies and procedures of the program.
* • Monitor the performance (sales, quality and policy adherence) of the different call center vendors and implement measures for improvement.
* • Responsible for generation and timely submission of reports.
Requirements:
* • 3+ years program management or related experience
* • Medium to large scale program implementation, specifically the operations aspects of inbound sales programs
* • Strong preference for Sales, Service Sales, and Service Contracts data and related processes
* • Bachelor’s degree or equivalent.
* • Excellent communication and interpersonal skills.
* • Responsible for process standardization, documentation and communication of inbound sales implementation plans.
* • Responsible for identification of areas for improvements and will assist in the development of training programs to enhance the operation.
* • Coordinate with the different business units to design, execute and manage appropriate initiatives to support operations.
* • Coordinate with the different call center vendors to communicate call handling process, sales targets, policies and procedures of the program.
* • Monitor the performance (sales, quality and policy adherence) of the different call center vendors and implement measures for improvement.
* • Responsible for generation and timely submission of reports.
* • Responsible for process standardization, documentation and communication of inbound sales implementation plans.
* • Responsible for identification of areas for improvements and will assist in the development of training programs to enhance the operation.
* • Coordinate with the different business units to design, execute and manage appropriate initiatives to support operations.
* • Coordinate with the different call center vendors to communicate call handling process, sales targets, policies and procedures of the program.
* • Monitor the performance (sales, quality and policy adherence) of the different call center vendors and implement measures for improvement.
* • Responsible for generation and timely submission of reports.
* • Responsible for process standardization, documentation and communication of inbound sales implementation plans.
* • Responsible for identification of areas for improvements and will assist in the development of training programs to enhance the operation.
* • Coordinate with the different business units to design, execute and manage appropriate initiatives to support operations.
* • Coordinate with the different call center vendors to communicate call handling process, sales targets, policies and procedures of the program.
* • Monitor the performance (sales, quality and policy adherence) of the different call center vendors and implement measures for improvement.
* • Responsible for generation and timely submission of reports.
* • Responsible for process standardization, documentation and communication of inbound sales implementation plans.
* • Responsible for identification of areas for improvements and will assist in the development of training programs to enhance the operation.
* • Coordinate with the different business units to design, execute and manage appropriate initiatives to support operations.
* • Coordinate with the different call center vendors to communicate call handling process, sales targets, policies and procedures of the program.
* • Monitor the performance (sales, quality and policy adherence) of the different call center vendors and implement measures for improvement.
* • Responsible for generation and timely submission of reports.
visit us at 5th Flr. TechnoPlaza One Bldg. Eastwood City Libis Quezon City or
call us at 4238700 local 8712 look for Julius Burton
Preference will be given to candidates who APPLY ONLINE.
Visit their website at: www.linksys.com
HR Generalist
Author: Call Center Agent, Category: Affiliated Computer Services, Cebu
HR Generalist
(Central Visayas - Cebu City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 3 year experience in HR handling, Recruitment, Employee Relation, Performance Management and Compensation and Benefits
* Responsible, has good communication skills
* Applicants must be based in Cebu City.
6th Flr. Skyrise IT Bldg.
Asiatown IT Park Lahug, Cebu City
Tel nos. 032 415.7013, 032 238.1241
Recruiter
(National Capital Reg - Makati and Sta Rosa)
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Human Resource Management or equivalent.
* Required skill(s): Human Resources, Recruitment.
* Required language(s): English.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably supervisor / 5 yrs & up experienced employees specializing in Human Resources or equivalent.
* Full-Time positions available.
For more information, you may visit InfoNXX websitesite
Workforce Scheduler - Cubao
Author: Call Center Agent, Category: APAC, Cubao, Quezon City
Workforce Scheduler - Cubao
(National Capital Reg - Cubao,Quezon City)
* Analyze call volume to determine scheduling needs. Responsible for scheduling of Customer Service Representatives (CSR’s) including vacation, schedule switches, breaks, and lunches. Includes the generation and printing of schedules for Team Leaders and CSR’s.
* Input call volume forecast provided by Client into scheduling software to determine need for new hire classes. Includes participation in conference calls with clients to review staffing and forecasted call volume.
* Review previous days and weeks performance for trends and make recommendations to operations for improvements.
* Generate Attrition/Absenteeism reports for Operations to report status to Client.
* Add or delete new hire classes based on call volume trends during previous weeks and months.
* Ensure CSR’s hours are entered correctly for payroll cycle.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* Required language(s): English.
* Applicants must be willing to work in Cubao,Quezon City.
* Must be willing to work on shifting schedule.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
* One to two years related data analysis experience and/or training in a Call Center
* Proficiency with Microsoft Office (Excel, Word, PowerPoint) and Access; excellent written and verbal communication skills; understanding of arithmetic formulas; knowledge of Scheduling Software such as TeleCenter System, CMS, or IEX helpful
For more information about our company, visit our website at: http://www.apaccustomerservices.com
Preference will be given to candidates who APPLY ONLINE.
Technical Specialists
Author: Call Center Agent, Category: IBM Daksh, Mandaluyong
Technical Specialists
(Mandaluyong City)
Responsibilities
* Responsible for providing excellent technical support for one of the world’s leading provider of Consumer Electronics products.
Requirements
* Must have completed at least 3 years of college education, preferably in Engineering or should have computer diploma
* Work experience as technical support in a call center environment, particularly in troubleshooting, is a definite advantage
* Certification on A+, NET or Cisco CCNA is preferred
* Fresh graduates are welcome to apply
* Must possess excellent command of oral and written English
* Must possess active listening skills
* Must be highly proficient in the use of computers and various applications
* Must be patient and willing to work in a fast-paced, dynamic and schedule-shifting environment
For Customer Care Specialist positions - walk in applicants are prioritized.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City
IBM Daksh Commonwealth
Niscom IT Building
41 Commonwealth Ave., Quezon City
Call IBM Daksh Hotline
Recruitment Hotline (02) 840-6020
MANAGEMENT TRAINER
Author: Call Center Agent, Category: Makati, ePERFORMAX
MANAGEMENT TRAINER
(National Capital Reg - Makati City)
* You will be responsible for the facilitation of ePerformax Management Training, management methods and client specific program tools and processes.
Requirements:
* Candidate must possess a four (4) year Bachelor’s Degree, preferably in the areas of Communication Arts or Organizational Communications.
* Minimum 2 years experience as a Corporate Trainer in a call center or similar environment
* Excellent English communication and presentation skills.
* Must have passion for people development and continuous growth and improvement.
* Demonstrates excellent leadership, management and analytical skills.
* Must be willing to work flexible schedules.
Preference will be given to candidates who APPLY ONLINE.
ePERFORMAX Contact Centers Corporation
7F BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 4902288 Fax: 4902222
You can also e-mail your resume to
yourcareer@eperformax.com
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