QA Analyst for Customer Service Account (NCR – Taguig City) Requirements: QUALIFICATION REQUIREMENTS Work Experience: At least six (6) months working experience in a quality assurance field in a call center. Specific Technical Skills: General / basic knowledge of call center operations and organization. Proficiency with MS Office applications (i.e. MS Word, Excel). Other Capabilities: [...]

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Customer Service Representative (National Capital Region) DUTIES WILL INCLUDE: * Answering all incoming calls * Managing call backs * General billing queries * Phone card queries * Activations, registrations * Case logs ESSENTIAL SKILLS * Highly developed written & oral communication skills * High standard of customer service * Able to work in a team [...]

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CALL CENTER AGENT (NCR – Makati City QUALIFICATIONS: * At least 6 months call center experience preferred * Not over 35 years old * At least 2nd year college or with equivalent work experience * Computer literate * Exceptional English Communication Skills * Willing to work on shifting schedules Send or e-mail comprehensive resume, transcript [...]

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Accounting Associate – Financial Reporting and Analysis (National Capital Reg – Makati City) * Performs duties and responsibilities related to Financial Reporting and Analysis * Assists both manager and the officer in the monthly analysis of reasonableness of account balances prior to closing of the books. * Assists in the preparation of monthly financial reporting [...]

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Operations Desk Analyst (NCR – Manila) Responsibilities: * Attend to customer calls (and other communication means such as e-mail, chat, etc.) efficiently * Determine incident priority and respond according to SLA Document, manage and track assigned incidents/requests until resolution * Provide Level 1 IT support (Match against solutions, workarounds and known errors, password reset, account [...]

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INBOUND/CSR MANAGER (NCR – Makati City) Qualifications: * Female at least 25-35 years old * College Graduate of Management/Business course or any related field * Must have at least 3-5 years experience as Inbound/CSR Manager in a call center industry * Preferably with Experience in Telecommunications * Solid Background in Inbound Account or Customer Service [...]

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Back-office Customer Support Agent (Chargebacks) (National Capital Reg – Makati City) Responsibilities: * Research and resolve call center referrals and written merchant disputes on behalf of Chase Credit Card customers. * Handle incoming customer calls that involve probing the customer to better understand the dispute and determine the appropriate course of action. * Interact with [...]

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International Sales Representatives Should be at least 2nd year college level or a two (2) year diploma/associate course. Good communication skills and a strong personality. Should be sales savvy and computer literate. At least 6 months outbound call center experience is preferred Must have undergone rigid foundations and sales training Must be willing to work [...]

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Team Lead (NCR) Job Description : Team Leader * Minimum of 5 years working experience; 3 years system administration and/ or technical support experience; * Minimum of 2 years working experience of Managerial responsibility in the following industries: *IT, Telco, Service/BPO, Manufacturing, Financial, Academe * Experience in documentation, system security and change management; strong understanding [...]

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700 Outbound Sales Agents – Financial B2C Campaign (National Capital Reg – Makati City) Requirements: * Candidates must possess at least a Vocational Diploma / Bachelor’s Degree in any field. * Candidates must have a strong command of both oral and written English. * Preferably 1-2 years experience in the call center industry (especially in [...]

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