Call Center Jobs in the Philippines
Quality Assurance Specialist
Author: Call Center Agent, Category: 24/7 Customer, Makati
Quality Assurance Specialist
(National Capital Reg - Makati)
Responsibilities:
* Provide detailed and accurate evaluations for agents
* Assist Training and Operations Team in agent development during the fishbowling period
* Close coordination with team leaders on agent’s performance on quality metrics
* Act as subject matter experts on product knowledge and program updates
* Close coordination with clients in updating call flows, call process, and quality guidelines
* Updating and reporting of process parameters related to the program
* Involvement in program and process improvement initiatives
* Maintain high level of professionalism
* Strict adherence to the 24/7 Customer employee handbook
* Other duties as required by business needs
Requirements:
* Bachelor degree in related field
* 2-3 years experience in the call center industry
* 8 months – 1 year experience in quality/ transaction monitoring/ call quality required
* Experience in feedback management to agents on areas of improvement
* Outstanding written and oral English communication skills
* Proficient in Excel and PowerPoint preferred
* Previous training experience preferred
* Meticulous to detail
* Strong analytical skills
* Strong interpersonal skills
* Ability to motivate individuals or teams through coaching and direct feedback
* Requires minimum supervision
* Flexible with shift or work changes
* Results-oriented
* Team-player
24/7 Customer Philippines Inc.
8/F, Insular Life Building
6781 Ayala Avenue
Makati city 1226
Tel: 7924777
Call Center Agents with exp. - Compensation at least 25t
Author: Call Center Agent, Category: Call Center Learning Institute, Quezon City
Call Center Agents with exp. - Compensation at least 25t
(National Capital Reg - Quezon City)
Requirements:
* Candidate must be a degree holder.
* Required skill(s): computer skills.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Must have at least 6 months call center experience or with customer service
* Willing to specialize In Credit and Financial Services
* Full-Time positions.
Customer Solutions Officer - US Cards account
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree
* Required language(s): English.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants should have a minimum of 8 months solid experience in a call center / BPO company
* Preferably with Sales experience in a BPO/Call center setting.
* Should be amenable to the following: Graveyard shift, working on holidays or weekends, shifting schedules, or rendering overtime when needed.
* Must have good credit standings with any bank.
* Full-Time positions available.
CITIGROUP BUSINESS PROCESS SOLUTIONS PTE. LTD.
23rd floor, PBCom Tower
Ayala Avenue corner Rufino St.
Makati City
National Capital Reg
Telephone: 8586191, 8586120, 858-6121
Fax: 858-6161
Business Manager
Author: Call Center Agent, Category: NCO Group, Quezon City, RMH Teleservices
Business Manager
* Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Industrial), Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking or equivalent.
* Required skill(s): organized, professional, managerial.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Metro Manila.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Clerical/Administrative Support or equivalent.
* Full-Time positions available.
Just some of the great benefits we offer:
o Attractive Base Pay
o Flexible Shift Scheduling
o Promote-From-Within Policy
o Employee Referral Bonuses
NCO Group
4/F Eugenio Lopez Communications Center, ABS-CBN Compound,
Mother Ignacia Avenue, Quezon City
Contact Numbers: 981-7586; 981-7564; 981-7558 to 60
Email: manilarecruitment@ncogroup.com
CPA Board Results
Author: Call Center Agent, Category: News
The Certified Public Accountant Licensure (CPA) Exam results are out. Check out the full list of exam passers here.
Congrats to all board passers especially to SLU’s Richard Serrano who topped the exam!
[tags]cpa board results, cpa licensure exams, philippine cpa exam results[/tags]
Data Quality Manager
Author: Call Center Agent, Category: Makati, People Support
Data Quality Manager
(Makati City - NCR)
RESPONSIBILITIES:
* Be able to quickly develop detailed understanding of PeopleSupport data.
* Maintain up-to-date metadata - definitions of each data element, acceptable values, etc.
* Develop automated procedures to check the data and send alerts on possible data problems.
* Regularly check the data not covered by automated processes for accuracy.
* Work with application development to develop user interface to facilitate data correction.
* Document data flow among different systems to ensure data quality. Map the data elements from the source of the data to its destination.
* Coordinate data flow tasks among multi-department personnel
* Gain a thorough knowledge on all data load procedures and transfer procedures.
* Develop, implement and enforce standards on object naming conventions.
* Eliminate data redundancy thereby preventing data discrepancies.
* Develop and maintain data models of all existing databases.
* Ensure standards are maintained for all new application data models
* Perform other duties assigned.
REQUIREMENTS:
* Bachelors degree in Computer Science, Computer Engineering or related degree
* Full System Development Life Cycle experience
* Expertise in Data Modeling and Normalization
* Expertise in SQL, creating stored procedures, and DTS packages.
* Windows NT/2000 Desktop Operating System and tools
* Understanding of the Internet and Internet-based tools
* Expertise in SQL programming and database management systems, including relational database design and normalization techniques
* Excellent English communication skills (reading, writing, and speaking)
* Proficient in programming
* Ability to effectively communicate with all levels of staff and management
* Strong interpersonal and customer service skills
* Ability to learn about new systems and applications quickly
* Demonstrated ability to work under pressure and produce
* Ability to multi-task, adapt to change, and achieve results with accuracy and precision
Apply online via www.peoplesupport.com
MegaCallNet Call Center Agents
Author: Call Center Agent, Category: MegaCallNet
MegaCallNet Call Center Agents
(Taytay, Rizal)
Be part of a very COMPETITIVE and DYNAMIC call center!
Interested applicants may send their resume at mcni@megacallnet.com or call 6610021 and look for Ms. Edna Viray.
For more info you can check our website at www.megacallnet.com
Process Improvement Lead
Author: Call Center Agent, Category: Novaliches, Teletech
Process Improvement Lead
(National Capital Reg - Novaliches)
REQUIREMENTS:
* College Degree (Associate, Bachelors or equivalent work experience) required.
* Six Sigma White Belt training/certification highly desirable
* Experience in process improvement methodology
* Minimum 1 year experience in leading teams
* Experience in project management methodology
* Minimum 1 year experience in call center industry
* Knowledge of Microsoft Windows applications and OS (Windows, Word, Excel, Powerpoint, Outlook)
* Knowledge of Visio highly desirable
For your application to be processed immediately, complete your profile at www.HirePoint.com
You may upload your resume in MS Word Format (pls. avoid from pasting html, or other formats)
DSS/ Production Services Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* Possess strong knowledge of I.T. operations and DSS Scheduling software.
* Must have mastered knowledge of operations principles.
* Must perform continuous analysis of production jobs.
* Must provide solutions while working with all groups impacted by problems.
* Maintain and update departmental documentation.
* Ability to document and author solutions that define production processing, problem resolution and process improvements.
* Be part of a process to monitor report delivery to all of our internal and external clients globally.
* Monitor 24×7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise. Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects by 8AM ET, as well as ensuring various intra-day processes are completed on time.
* Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Technical certification in the IT field is highly preferred.
* Excellent verbal and written communication skills.
* Conscientious, with attention to detail a must.
* Must demonstrate strong analytical skills.
* Knowledge of computer systems and procedures.
* Knowledge of when to escalate and work with the next level for problem resolution.
* Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
* Ability to analyze and resolve technical problems.
* Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
* May provide consultation and advice on major implementations ensuring services are not compromised
* Ability to work weekends and/or various shift rotations as required.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or technical experience or education in IT technical support, IT operations and IT call centers.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID. This will be for a top notch account.
Business Development Specialist
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Business Development Specialist
(Mandaluyong City - NCR)
Winsource Solutions are in need of professionals in the field of Business Development / Client Acquisition with the following qualifications:
* Bachelor’s degree in any related field
* at least 2 years exposure in the Call Center industry, with one 1 year experience doing telemarketing (client acquisition) in foreign markets
* Must have a background in call center operations
* Must be process oriented and organized
* Excellent Oral and written Communication skills
Successful applicants may be endorsed to either local or international clients. Grab this opportunity now by immediately sending your resume to careers@winsourcesolutions.com
Winsource Solutions, Inc.
14/F Robinsons Cybergate Tower I, Pioneer St. Mandaluyong City
Contact Numbers: 667-3838 or 0917-8849165
www.winsourcesolutions.com