Call Center Jobs in the Philippines
IT Support (Part-time)
Author: Call Center Agent, Category: Affiliated Computer Services, Makati
IT Support (Part-time)
(National Capital Reg - Makati City)
Responsibilities:
* Part-time opportunity working for a multinational conglomerate that may lead to a permanent position
* Assist in providing day-to-day Level 1 end user support for all aspects of the IT services for client’s local office
* Support on-site engineer to build and install PCs, servers, printers and peripheral devices as required
* Assist in handling software and email installations and troubleshooting
* Ensure that all aspects of the service are documented and that existing documentation is kept up to date
* Proactively look for preventive initiative to reduce total support needs
* Working knowledge of PABX, Audio/Video equipment & Card Access system is preferred but not required
Requirements:
* 0-2 years IT service support experience
* Fast learner and team player
* Customer focus and able to adapt to fast changing & stressful environment
* Basic hardware knowledge (PC, router, hub, printer, PABX, etc)
* Basic Windows OS, MSOffice & email apps troubleshooting
* Attentive listening & excellent communications skills
* Ability to multitask and be able to prioritize tasks assigned
* Bachelor’s degree in technical field or relevant working experience is preferred, but not required
* Fresh graduate is welcomed to apply
Affiliated Computer Services, Inc. (ACS Phils)
Website: www.acs-inc.com
Compensation & Benefits Manager
(Makati City - NCR)
Job Description :
* In-charge of compensation management, benefits administration, HRIS management, payroll & timekeeping management
* Must have experience managing subordinates
* Must have experience in working for a combination of local and multinational companies
* Experience in call center preferred
* Must possess excellent project management skills, people management skills, communication skills (written & oral), multi-tasking skills and critical thinking skills
* With skill in examining and re-engineering operations and procedures, formulating policy and developing and implementing new strategies and procedures.
* Must have knowledge and understanding of all facets of payroll principles, methods, systems and procedures
* With knowledge of payroll aspects of government employee benefits policies, procedures and reporting requirements.
* Must be knowledgeable of all relevant payroll, compensation, benefits and income tax laws, regulations and operating guidelines.
* Minimum of 7 years working experience in Human Resources, out of which 3 years in a supervisory role
You may send your resume to the following email addresses:
parlancehr@epldtventus.com
psi@parlance.com.ph
charmaine.jose@parlance.com.ph
You may also visit our office from Monday to Friday, 7am-10am at:
PLDT Compound 222-224 N. Garcia corner Reposo Streets, Bel-Air, Makati City
for more inquiries, please call +632 8987100 local 84000 or 84020
Chat Support
Author: Call Center Agent, Category: Makati, QJ Network
Chat Support
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field * Preferably 6 months experienced employees specializing in Customer Service or equivalent gained from the Call Center Industry . * Perfect understanding of English, particularly with grammar and spelling. * Enthusiastic, Positive, Creative, Optimistic, Fast Learner/thinker and Open Minded * 35 WPM speed (a must ) * Team player with good people and leadership skills. * Good organizational skills and Good typing skills * Willing to work on shifting schedule , weekends and/or holidays. * Composed, level headed and delivers under pressure.
Send application letter, resume with 2×2 photo & sample of edited articles and or publications to [hrd@qj.net]. Quick Jump Network Corporation 10F Salcedo Towers HV dela Costa, Salcedo village, Makati City, National Capital Reg -
Communications Excellence Coach
Author: Call Center Agent, Category: Makati, Verizon Communications
Communications Excellence Coach
(National Capital Reg - Makati City)
Requirements:
POSITION SUMMARY
Under the supervision of the site Training Manger, the Communications Excellence Coach also works closely with the corporate training team and Site Director to support ongoing English skill development.
JOB SPECIFICATIONS
1-3 years previous experience in teaching English language to non-native English speakers
1-3 years professional experience or training experience in the following in English Accent Theatrical /Broadcasting Public Speaking
1-3 years prior experience facilitating leadership development (professional development) training or technical training experience
3-5 years experience with adult learning concepts and professional background in call center operations with presentation abilities
3-5 years excellent English skills (written and oral) used in a business environment
EDUCATION:
BA/BS / or Master’s level degree in English Language education (preferred)
BA/BS degree in Education related- field.
PREFERRED EXPERIENCE:
• Individual who has spent considerable time and study in the US and who writing / speech / and grammar is excellent AND who have training skills
• Individual whose English writing / speech / and grammar skills are excellent AND who have training skills.
• Quality Specialists or Operations personnel with experience coaching and/or evaluating voice and accent and who have completed the full Communications Excellence course or equivalent
SKILLS:
Strong English written and oral communications skills.
Experienced facilitator who can implement program changes quickly and with a high degree of success.
Dynamic, energetic facilitator with the ability to read an audience and adjust delivery accordingly.
Ability to work on multiple projects in a rapidly changing environment.
Computer literate: proficient in Microsoft Office applications such as Word, PowerPoint, Excel, and Outlook
Innovative, self-motivated with a high degree of team spirit
Up to 20% travel may be required
Additional hours for ACE training certification process (8-16) outside of normal schedule
Verizon Communications Phils., Inc.
17/f, Tower 2, Enterprise Center, 6766, Ayala Avenue Makati City
MEDICAL TRANSCRIPTIONIST
Author: Call Center Agent, Category: IBIZ OUTSOURCE, Libis, Quezon City
MEDICAL TRANSCRIPTIONIST
(National Capital Reg - Quezon City)
Requirements:
* 1 year minimum experience as a medical transcriptionist
* Can attain at least 95% accuracy
* Proficient in English language/grammar
IBIZ OUTSOURCE TECHNOLOGY INC.
BPO- MEDICAL TRANSCRIPTION SERVICES
Unit 19, 3rd Floor TOPY’S PLACE BLDG., INDUSTRIA
COR. ECONOMIA STS., LIBIS , QUEZON CITY
CONTACT PERSON: Ms. Sol Lintag
Email Address:sol527@yahoo.com
200 CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER ACCOUNT
Author: Call Center Agent, Category: IBM Business Services, Libis, Quezon City
200 CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER ACCOUNT
(Quezon City - NCR)
IBM Business Services, Inc. are looking for Call Center professionals who want to take on exciting and challenging roles in various HR facets, such as Compensation, Benefits, Payroll, Expatriate and Relocation Services, Employee Data Management, and HR Information Systems.
Requirements
* Must have at least 6 months of work experience in the Contact
* Possess excellent communication and customer service skills.
* Undergraduates are encouraged to apply.
* Willing to work on night shift.
7/F, 1800 Eastwood Avenue Building
Eastwood City Cyberpark, Libis, Quezon City
Tel No: 9956987 loc 5093
All applicants are encouraged to Walk-in
Voice and Accent Trainer
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Voice and Accent Trainer
(National Capital Reg - Makati City)
Responsibilities:
* New Hire Voice & Accent Training
* New Hire Soft Skills Training
* Training Need Identification & Remedial Training
* Screening new hires for Voice & Accent
* Content Development & Support
Requirements:
* At least 1 year experience as a contact center Trainer.
* Excellent verbal and written communication skills.
* Excellent Presentation & Facilitation skills.
* Willing to work on shifting schedule.
* Required language(s): English.
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Experienced Agents (Day Shift)
Author: Call Center Agent, Category: 24/7 Customer, Makati
Experienced Agents (Day Shift)
(National Capital Reg - Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.
Requirements:
* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.
G/F MJ PLAZA 106 Valero st. Salcedo Village Makati City
http://www.247customer.com
Payroll Officer
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess a Bachelor’s/College Degree in Accountancy.
* Required skill(s): Proficient in Taxation, corporate laws and practices
* 2 year supervisory experience
* 3 years experience in Payroll
* Required language(s): English, Filipino
* Applicants must be willing to work in Makati.
* willing to work night shift
* Applicants should be Filipino citizens or hold relevant residence status.
Excel Asia
2/f Bldg. 2, Jannov Plaza, 2295 Pasong Tamo Ext.,
Makati City.
Telephone: 02-8487095 Fax: 02-8487096
Client Service Manager
(Makati - NCR)
JOB RESPONSIBILITY
* To provide leadership and management of all client focused activity within the company ;
* To manage responsibilities, tasks, priorities and professional development of all client services staff and resources within the company ;
* To conduct monthly review of each client and campaign to establish the company performance against pre-set client criteria ;
* To establish, maintain and positively manage an account development plan for each client relationship ;
* to maintain key relationships with Operational Managers to provide an internal performance audit and review capability ;
* Serve as an escalation point for client issues and be accountable for all client relationships ;
* Ensure the roll-out of client programmes and their communication with the operations group ;
* Line Management - Management and direct line supervision of all Client Service personnel ;
* Compliance and Quality - Ensure that ISO processes and procedures are adhered to in relation to documentation of client relationships.
JOB QUALIFICATION
* Minimun of 2-5 years relevant experience developing and implementing direct marketing and/or sales programmes at manager level in an outsourced call center environment. Experience of managing both inbound and outbound campaigns essential, CRM experience an advantage ;
* Knowledge of outrsourced call center business ;
* Analytical and Reporting skills ;
* PC skills (advanced skills in MS Excel, MS Word, MS Outlook, MS Power Point and Project)
* Strong attention to detail and accuracy ;
* Ability to negotiate with clients to meet the needs of the business ;
* The qualified candidate will be working closely with the following : Senior Management Team, Operations Managers, Operations Supervisors, Operations Support Staff, Quality Assurance, Systems and Sales Team.
ICT Marketing Services of the Philippines
CBC Plaza, Tower 2
6819 Ayala Ave.
Makati City 1200
Philippines
Tel: 632-857-8400
Fax: 632-845-3799