Call Center Jobs in the Philippines
Marketing Data Strategist (SQL)
Author: Call Center Agent, Category: Fort Bonifacio, TELUS International, Taguig City
Marketing Data Strategist (SQL)
(National Capital Reg - Taguig City)
Responsibilities:
* To translate the business needs and strategy into a well documented work request.
* assisting in allocating/prioritizing the work to the appropriate resources in center as well as personally carrying out the execution in the more complicated instances.
* Based on a pre-defined data brief and using the campaign planning tool, produce counts to identify target groups to be included in specific communications.
* Assist in the definition of specific campaigns details to ensure results can be properly measured.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): SQL.
* Strong targeting and database skills.
* Ability to understand business and marketing strategies.
* Candidate should have excellent english conversation skills
* Willingness to work in shifts.
* Strong Project Management Skills.
* Ability to understand Business and Marketing Strategies.
* Applicants must be willing to work in Taguig City.
* Preferrably Officer Level (2 to 4 yrs SQL Experience)
* Applicants should be Filipino citizens or hold relevant residence status.
* Marketing Conceptualization Skills/Experience an advantage
* Project Management Skills/Experience is preferred
* BPO / Call Center operations experience is a plus.
* Full-Time positions available.
Interested candidates may visit us Mondays to Fridays, 11am-4pm at our recruitment site:
5th Flr. Market! Market!, Bonifacio Global City, Taguig, Metro Manila
You may also email us your comprehensive resume and contact numbers (Subject: Marketing Data Strategist (SQL) - Non-Agent Position) to: recruitment@telusinternational.com.ph
For more information please visit www.telusinternational.com.ph or call through 6389440
Customer Service Representatives for a Pilot Account
Author: Call Center Agent, Category: Fort Bonifacio, Infosys BPO Ltd, Taguig City
Customer Service Representatives for a Pilot Account
(National Capital Reg - Taguig)
Requirements:
* Excellent spoken English
* Inbound desktop & laptop tech support
* Strong customer service skills
* Customer Support (Pre-Sales) 1-2 years experience in product pre-sales support, order entry, order tracking, and customer issue resolution.
* Fresher’s are welcome to apply
* Openness to working in shifts
* Graduates only. Strictly no under graduates.
* Good knowledge of MS Office
* Willing to work in Taguig – Fort Bonifacio
Interested candidates can walk into our office from Monday to Friday between 11:00am – 6:00pm.
Address:
Infosys BPO Ltd
3rd Floor, Trade Hall
Metro Market! Market!
Fort Bonifacio.
Send in your resumes to: careers_philippines@infosys.com
HR Support Specialist (Job Code: EFS-HSS)
(NCR - Ortigas - Pasig)
RESPONSIBILITIES:
* This person will act as liason between business services and division customers with division HR, Finance, operations management, and employee customer population to understand their requirements and needs
* The person will be the subject matter expert in all areas of the Human Resource Management System (HRMS) operations support and must ensure that Manila support team is achieving the desired level of customer service through operational support to achieve the EBS service level goals. Serve as the main customer contact for HRMS and third party administration for all related issues.
REQUIREMENTS:
* Bachelor’s Degree in Accounting or any Business, Computer Science or any IT Business-related course
* Minimum of 2 years of related work experience preferably in a multi-division, multi-cultural environment
* Background in HRIS (HR Information System) applications is a must
* Experience with Oracle is preferred
* Knowledge in usage of MS Excel, MS Word
* Excellent communication skills, both verbal and written
Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EFS-HSS.
Sykes Asia, Inc.
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
Employee Services Specialist
Author: Call Center Agent, Category: 24/7 Customer, Makati
Employee Services Specialist
(National Capital Reg - Makati)
Responsibilities:
* Administers pay and benefits to employees within the site
* Adheres to CompBen policies; escalates issues and concerns to immediate superior for appropriate action
* Oversees HCIS of the site
* - Personal and Family Data
* - Pre-employment Requirements
* - Compensation & Benefits
* Performs timekeeping for site employees
* - work schedule and overtime
* - actual time entries and night diff
* - leaves
* Coordinates with TLs, OMs, WFM for clarifications on timekeeping matters
* Validates payroll headcount with the following reports for the applicable cutoff period:
* - new hires report
* - separations report
* - employee movements report
* - suspension report
* - leave report
* Coordinates with TR re government-benefits related concerns and clarification on certain compensation and benefits matters
* Conducts orientation session on basic CompBen matters such as pay computation, benefits policies and availment procedures
* Maintains and updates benefit availment record of employees
* Attends to employee inquiries regarding CompBen matters
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* College graduate
* 1-2 years working in a call center environment is preferred
* Working knowledge on Compensation and Benefits administration
* Articulate
* Good command of English (both oral and written)
* Analytical, process-oriented, can multi-task, team player, strong interpersonal skills, has professional maturity, with integrity, creative, strong drive to learn
24/7 Customer Philippines Inc.
7-8F Insular Life Bldg, Ayala cor Paseo de Roxas, Makati City
Website: www.247customer.com
CONTACT CENTER AGENTS
Author: Call Center Agent, Category: Bulacan, Libis, RCA Credit
CONTACT CENTER AGENTS
(Quezon City and Bulacan)
Qualifications:
-Minimum 2 years in College or graduate of vocational course
-Typing speed of at least 35 wpm
-Must have excellent English - verbal and written communication skills
-Customer-service oriented
-Able to work shifts
-Willing to work in either Quezon City or Bulacan
We offer a competitive compensation and benefits package plus a challenging and rewarding career. Please apply online asap.
Applicants may also apply directly at:
INTERACTIVE TECHNOLOGY SOLUTIONS, INC.
Libis Office:
110 URC Compound
E. Rodriguez Jr., Ave., Libis
Quezon City
Tel. No. (02) 395-0809
Bulacan Office:
Digitel Compound
San Gabriel St., Longos
Balagtas, Bulacan
Tel. No. (044) 693-9867
IT Change Management Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* This position will conduct change review and adherence using tools provided pertinent to the Geographic Region for IT Change Management.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Must have knowledge in technical Information Systems and Architechtures.
* At least 1 year of working experience related to Service Management, ITIL, and/or IT Operations. (Experience in Service Management, including executing processes based on ITIL best practices, preferred.)
* Applicants must be willing to work in Pasig City.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID.
Help Desk Analyst - Cubao
Author: Call Center Agent, Category: APAC, Cubao, Quezon City
Help Desk Analyst - Cubao
(National Capital Reg - Quezon City)
* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
* Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
* Provide technical support to computer end users via the following methods: phone, email, or remote access.
* Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with the appropriate IT staff.
* Work as an extension of the Help Desk that APAC has in the U.S to coordinate and communicate regularly and with them.
* Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Maintain and enforce company policies and standards regarding use of hardware, software and information resources.
* Maintain appropriate network security policies.
* Maintain documentation of equipment, software, processes and procedures.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Experience in personal computers or local area network operations
* Knowledge of Microsoft Office applications
* Knowledge of Windows operating systems (2K, XP and Vista)
* Able to gain expertise in the use of the company’s ticketing software
* Speaks fluid English Language
* Willing to work on shifting schedule and during holidays
* 6 Full-Time positions available.
For more information about our company, visit our website at: http://www.apaccustomerservices.com
EMAIL/CHAT SUPPORT
(Makati City - NCR)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English
* Technical Knowledge is an advantage.
* Can Type 30 WPM
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Please visit us and apply personally at our office and look for Mr. Roger Anthony Ines, Office address: 5F YL Finance Building 115 Rufino St. corner Salcedo St. Legazpi Village Makati (our ground floor is 7-11 and Banco de Oro) For Details please call 8137175
CHINESE CUSTOMER SUPPORT
Author: Call Center Agent, Category: Bayview Technologies Inc., Makati
CHINESE CUSTOMER SUPPORT
(Makati City - NCR)
Requirements:
· Male / Female
· Candidate must possess at least a Bachelor’s/College Degree in others or equivalent.
· Native level of Mandarin and fluent in English (both written and oral communication)
· Good typing Skills (Mandarin and English)
· At least 1-2 years of working experience (Preferably in the Call Center Industry)
· Proficient in MS Office
· Required language(s): Chinese, English
Qualified applicants may send their resume at:
Bayview Technologies Inc.
43rd Floor, Yuchengo Tower,
RCBC Plaza, Ayala Avenue,
Makati City
Telephone: 8872525 Fax: 8443098
recruitment@bayviewtechnology.com
Inbound Customer Service Associates for Automotive Account (Commonwealth)
Author: Call Center Agent, Category: Commonwealth, Convergys, Quezon City
Inbound Customer Service Associates for Automotive Account (Commonwealth)
(National Capital Reg - Commonwealth, Quezon City)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Commonwealth
* Willingness to rotate shifts (holidays, Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts)
* Ability to learn.
* Courteous with strong customer service orientation.
* Must be flexible with the ability to adapt to changes quickly and think conceptually.
* Possess insight into self and others.
* Solid problem solving skills.
* Some technical knowledge.
* Knowledge of basic computer operations.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.
Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC
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