Call Center Jobs in the Philippines
HR ASSOCIATE/COMPANY NURSE
Author: Call Center Agent, Category: Makati, ePERFORMAX
HR ASSOCIATE/COMPANY NURSE
(National Capital Reg - Makati City)
* You will be responsible for providing health care to employees and assisting in the processing of both Company-initiated and government-mandated health benefits.
Requirements:
* Candidate must possess four a (4) year Bachelor’s Degree in Nursing
* Excellent English communication skills
* Must possess working experience in benefits administration and processing
* Must be highly trainable and exhibit the ability to multitask
* must be willing to work shifting schedules
Preference will be given to candidates who APPLY ONLINE.
ePERFORMAX Contact Centers Corporation
7F BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 4902088 Fax: 4902222
You can also e-mail your resume to
yourcareer@eperformax.com
Customer Service Representative (Travel)
Author: Call Center Agent, Category: People Support
Customer Service Representative (Travel)
Requirements:
* At least two (2) years of college education in any field
* Willing to work in shifts
* Excellent English communication skills
* Strong Customer Service skills
* Strong problem solving and analytical skills
Peoples Support offers SIGN-ON BONUS on selected accounts and free HAVAIANAS TOPS to all successful applicants.
Visit us at any of Peoples Support offices with your updated resume:
MANILA
PeopleSupport Center
Ayala corner Sen. Gil Puyat Avenue
Makati City
Mondays to Saturdays, 9:00 am to 5:00 pm
Manila HR Hotline (02) 755-2600
CEBU
e-Office 1, AsiaTown IT Park
Apas, Cebu City
Mondays to Saturdays, 9:00 am to 5:00 pm
Cebu HR Hotline (032) 234-8247
DAVAO
B-1 Luisa Avenue Square, Jacinto Extension
Davao City
Mondays to Fridays, 9:00 am to 5:00 pm
Davao HR Hotline (082) 227-9301
BAGUIO
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm
Service Desk Supervisor
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Service Desk Supervisor
(National Capital Reg - Makati City)
Responsibilities:
* The Service Desk Supervisor is committed to assisting users of our various applications by answering difficult application, hardware and operating system questions. The Support Center Supervisor position is responsible for managing the Support Center support staff. The Support Center support staff plays a critical role by providing application users with one-on-one interaction that directly impacts Chase’s ability to service external customers. The job responsibilities of a Support Center Supervisor include: hiring, training, leading, managing, scheduling, developing and evaluating the support staff, ensuring callers are fully satisfied and providing suggestions to improve our applications and hardware. The Manager will be in a fast-paced, sometimes stressful environment where tough decisions must be made and quick actions must be taken.
Requirements:
* 3-5 years of client/customer support experience.
* 2 years of leadership experience.
* College degree required.
* Ability to work with remote direct management.
* Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to deal with upset clients, showing patience, empathy and understanding.
* Ability to confidently handle situations quickly and independently.
* Ability to coordinate staff activities, such as scheduling and training.
* Ability to hire, lead, inspire and evaluate staff.
* Ability to develop staff.
* Ability to make tough decisions.
* Strong desire to help clients and to improve client applications and hardware.
* Ability to be flexible about work schedules, which may include weekends.
* Required language(s): English.
Interested Applicants may visit JP Morgan Website
JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
English Specialists
(National Capital Reg - Makati or Ortigas)
RESPONSIBILITIES:
· Improve the English Communications skills of Customer Service Representatives (CSR) through proper diagnostic assessments, development of various language interventions and effectiveness data tracking.
· Coordinate closely with various support groups and operations teams to understand English communications needs of accounts to develop training/interventions targeted to the unique needs of each relevant business unit.
· Assist HR recruitment in evaluating the English Communication skills of applicants.
· Monitor the English Communications skills of CSRs against account-specific benchmarks as per established requirements.
· Plan and Develop effective language training interventions to address relevant performance gaps and drive continuous quality improvement.
· Validate the effectiveness of the English Communications Program through continuous performance analysis based on well-defined measurable targets.
· Conduct orientation and calibration sessions with HR Recruitment, QA, Training and Account Officers on English communications levels.
· Educate operations and support groups on the English Communications Program in Sykes Philippines
· Ensure process compliance in the implementation of the English Communications Program.
· Perform other tasks that may be related to the English Communications Program.
QUALIFICATIONS
Language Program Development
1. Ability to negotiate, create and drive language intervention programs within an assigned account
2. Ability to analyze language performance data and use in development and effectiveness tracking of language interventions.
3. Ability to effectively consult accounts on language interventions and work in the capacity of a Subject Matter Expert
4. Effective coaching and mentoring skills.
5. Effective problem resolution skills.
6. Ability to identify and respond to account language needs.
7. Proactive in taking responsibility for addressing English language issues in an assigned account.
Planning and Organizing
1. Drive and take ownership of language programs for assigned accounts
2. Deliver projects on time as negotiated with account management
3. Deliver projects on time as assigned by English Communications Department
4. Review and evaluate an account’s English Communications program, and plan implementation in close coordination with Operations
5. Organize time and work so as to manage priorities effectively and meet deadlines
6. Make effective and efficient use of the office resources
EDUCATION and/or EXPERIENCE
1. University degree preferably in Communications, Education, English or English as a Second Language
2. Experienced and immersed in a native English-speaking culture
3. Experienced in developing and delivering language curricula in an academic or business environment.
4. Related experience in effective monitoring, coaching, and training
5. High organizational, planning and negotiation skills
6. Proven analytical and creative thinking abilities
Required language(s): English.
Visit http://ph.sykes.com for more information about our Philippines office.
Manager - Six Sigma
Author: Call Center Agent, Category: IBM Daksh, Mandaluyong
Manager - Six Sigma
(National Capital Reg - Makati City, Mandaluyong)
Responsibilities
* Function as primary Six Sigma leader and key resident subject matter expert regarding Six Sigma initiatives tied directly to strategic business unit objectives and operations strategy
* Develop & conduct the Six Sigma training programs.
* Lead and manage BU-wide Black Belt Projects.
* Mentor Six Sigma Projects.
* Retain talent by proactively engaging with people and provide coaching to ensure development of direct reports.
* Define job responsibilities, supervise and review performance on an ongoing basis.
Requirements
* Candidate must possess at least a Bachelor’s/College Degree in any Engineering course or equivalent
* Required language(s): Filipino, English
* Candidate must be Six Sigma Black Belt Certified
* Must have experience in leading and mentoring Six Sigma projects. Preferrably in a Call Center environment.
* Must have experience in conducting Six Sigma Training.
* Must be able to successfully manage multiple projects simultaneously
* Excellent interpersonal, organizational, mediation and negotiation skills.
* Strong and effective verbal and written communication skills.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City and Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Assistant Manager / Managers specializing in Process Design & Control/Instrumentation or equivalent.
* Must be willing to work on shifting basis
* Full-Time positions available.
IBM Daksh Recruitment and Training Center
3/F EDSA Central Pavilion
EDSA corner Shaw Blvd., Mandaluyong City
Recruitment Hotline (02) 840-6020
HELPDESK ANALYST
Author: Call Center Agent, Category: Link2Support, Quezon City
HELPDESK ANALYST
(National Capital Reg - Quezon City)
Requirements:
* BS or AS degree in Information Systems or related course. Information Systems or related field, or 2 yrs of help desk / technical support experience.
* • Excellent analytical, interpersonal, and communication skills (verbal and written).
* • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
* • Excellent customer service skills and can maintain a high degree of professionalism under pressure.
* • Well versed with browsers, worldwide web and e-Commerce.
* • Functional knowledge of MS-WORD, MS-Excel, PowerPoint and MS ACCESS.
* • Knowledge of MS-Outlook e-mail system preferred.
* • Networking, Internet knowledge, and self-learning capabilities are a plus.
* • Working knowledge of Relational Databases a plus.
* • Intermediate SQL skills a plus.
* • Must be a team player and have CAN DO attitude.
* • Familiarity with Microsoft Word and Excel.
Visit Link2Support website at WWW.LINK2SUPPORT.COM for more information.
CORPORATE - Workforce Planning Schedulers
(Southern Tagalog - Bacoor, Cavite)
* Responsibilities include creation and management of associate schedules in eWorkforce Management. Employee schedules vary from business handled in one location or lines of business that are handled virtually across multiple geographic locations. Scheduling off phone activities such as team meetings and required trainings. Providing the Training Department direction on when to schedule agent Nesting classes that best meet the business requirements as well as providing schedules for all new hire classes. Coordinates new business ramp plans with Business Planning Manager, and works with local HC to help ensure hiring needs are being met as per the plan. Ensuring contact arrival patterns are up to date, as either required by the business or provided by the client.
REQUIREMENTS:
* College Degree or equivalent work experience
* 1-3 years Call Center experience
* 1-3 years Real time analysis and workforce management experience
For your application to be processed immediately, complete your profile at http://HirePoint.com
Transcription (Insurance)
Author: Call Center Agent, Category: Baguio, People Support
Transcription (Insurance)
(BAGUIO)
Requirements:
* At least two (2) years of college education in any field
* Preferably with medical/insurance transcription background
* Preferably understands British accent
* Typing speed of 40 – 50 WPM
* Willing to work in shifts
PeopleSupport Center
SM Fiesta Strip
Harrison Road, Baguio City
Mondays to Fridays, 9:00 am to 5:00 pm
Workforce Analyst / Real Time Coordinator
Author: Call Center Agent, Category: Aditya Birla Minacs Phils Inc, Libis, Quezon City
Workforce Analyst / Real Time Coordinator
(National Capital Reg - Quezon City)
Responsibilities:
Responsible for managing a staffing plan to ensure the call center is appropriately staffed. Developing employee schedules for shifts and rotations. Reporting staffing needs and performance. Monitoring intra-day work volume (calls and work time). Ensures client/customer goals are met by analyzing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels. Allocates new staffing requirements to the business units and monitors continuously to ensure that goals are being met. Will provide direction on staffing adjustments and will also interface with Team Leaders, and Operations Managers, as appropriate.
Requirements:
• Must have finished at least 2 years in college or equivalent
• 1-2 years workforce management experience (scheduling employees and establishing staffing needs)
• Strong written and oral communication skills
• Experience in conducting real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.
• Skilled in ensuring all required data is tracked and trended on a continuous basis
Aditya Birla Minacs Phils Inc (formerly Transworks BPO)
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600
http://www.minacs.adityabirla.com
Account Specialist/Level 2 Outbound Agents
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Account Specialist/Level 2 Outbound Agents
(Mandaluyong City - NCR)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Marketing, Secretarial, Property Development/Real Estate Management, Mass Communications, Education/Teaching/Training, Others or equivalent./at least 2nd year college.
* Required skill(s): Communication Skills, Negotiation Skills, Selling Skills.
* Required skill(s): Selling skills,promotional skills,exposed on an outbound campaign.
* Preferred skill(s): assertive, pro-active, team-player.
* Required language(s): English
* Must have a call center exposure preferrably on sales or outbound campaigns for 4 mos.and up.
* Applicants must be willing to work in Mandaluyong City.
* Applicants should be Filipino citizens or hold relevant residence status.
* 30 Full-Time positions available.
Be part of our company that provides attractive compensation and excellent training for qualified applicants.
For this URGENT need, interviews will be from Mondays to Fridays from 9 am to 3pm (one-day processing).
Please walk into our office and be ready to be interviewed. Bring a copy of your updated resumé, a valid ID and be in smart casual attire.
WINSOURCE SOLUTIONS
14/flr. Robinson’s Cybergate Tower 1
Pioneer cor. EDSA, Mandaluyong City
Contact us at: 667-3838 ext. 8116
Look for Mhalou or Jina