Call Center Jobs in the Philippines
TRAVEL SERVICES SPECIALIST
Author: Call Center Agent, Category: Motif India Infotech, NCR
TRAVEL SERVICES SPECIALIST
(National Capital Region)
The ideal candidate for Priceline Travel Services Specialists (TSS) will have a minimum of 1 year of airline and / or travel agency experience. The TSS will perform customer support services within the company’s Customer Support and Airline Reservations Systems to ensure all service level targets are met, including the following primary responsibilities: processing schedule changes, handling outbound customer and/or airline phone calls, e-mail, processing airline ticket cancellations due to schedule changes, processing miscellaneous transactional work queues and problem solving for the Company’s Airline and Vacation Package products with the end goal of customer satisfaction.
ESSENTIAL JOB FUNCTIONS:
* Monitor and work schedule changes in accordance with prioritized service levels, including re-protection/re-booking customers when necessary.
* Work with carriers (airlines) to resolve schedule change issues.
* Problem-solve customer schedule change concerns.
* Follow company and airline policies and procedures to bring resolution to customer issues.
* Achieve all service level targets.
* Strive to meet and exceed quality and productivity performance targets.
* Complete ad-hoc projects as assigned by Priceline.
* Excellent customer service skills
* Pays close attention to detail with customers and individuals
* Easy to deal with; accepts feedback well
* Provides a level of service they would be proud to be personally associated with
* Understands and uses skills around listening, sharing, clarifying, problem-solving and leading to business
* Shows empathy for customers and personalizes the customer experience
* Ability to organize and prioritize, anticipate situations, take quick action, and see an issue through to completion
* Ability to manage individual performance and participate in team performance
* Ability to work independently and proactively in a fast-paced, high-growth environment
EDUCATION, EXPERIENCE & OTHER SKILLS:
* Minimum one-year airline travel industry experience or travel school certification
* GDS Knowledge; World span or Saber preferred
* Call center and/or customer service experience required
* Strong knowledge of Microsoft Word and Excel, MS Office
* Commitment to customer service
* Strong typing skills
* Strong familiarity with the Internet; ability to navigate between multiple applications.
* Excellent problem solving and decision-making skills
* Effective written, verbal, and interpersonal communication skills (Ability to pass priceline’s English proficiency / communication skills assessment prior to entering product training and again prior to handling calls.)
* High School diploma required; college degree or equivalent travel industry experience preferred.
Interested candidates E-MAIL their updated resume to:
arvie.gonzales@motifinc.com/ diana.limin@motifinc.com
Or
contact Ms.Arvie S. Gonzales at +63-917-8606006
Interview schedules are from Mondays thru Fridays 7:00PM onwards
Technical Support Supervisor
Author: Call Center Agent, Category: Advanced Contact Solutions, Makati
Technical Support Supervisor
NCR - Makati City
RESPONSIBILITIES:
* Determine work requirements, priorities and best use of resources for scheduled operations as well as unplanned incidents.
* Instruct users in the use of new internal procedures and operational instructions.
* Troubleshoot technical, operational and customer service problems and takes corrective actions to resolve conflicts.
* Demonstrate continuous efforts to improve operations to decrease turnaround times and streamline work processes.
* Prepare statistical and narrative reports regarding operational, vendor or user activities.
* Perform other duties and responsibilities that may be assigned from time to time.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.
WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon
Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F Asian Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City
Interested applicants may also send their resume to:
bettina.estacio@acspacific.com
Outbound Sales Agents - US Campaign
Author: Call Center Agent, Category: Mandaluyong, Winsource Solutions Inc.
Outbound Sales Agents - US Campaign
(NCR - Mandaluyong City)
Responsibilities:
* Candidates will be handling a US outbound (Business to Business) Campaign.
* Candidates should be familiar on handling internet ads/postings.
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in Business Studies/Administration/Management, Marketing, Mass Communications or equivalent.
* Preferrably with 6 months call center exposure with an outbound/sales US campaign.
* Excellent skills in customer service.
* Excellent skills in selling, promotional campaigns.
* Preferrably with sales experience.
* Excellent English communication skills.
* Must be willing to work on the night/graveyard shift.
* Applicants must be willing to work in Mandaluyong City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.
Please walk into our office and be ready to be interviewed. Bring a copy of your updated resumé, a valid ID and be in smart casual attire.
Visit us at: WINSOURCE SOLUTIONS
14/flr. Robinson’s Cybergate Tower 1
Pioneer cor. EDSA, Mandaluyong City
Contact us at: 667-3838 ext. 8116
Look for Mhalou or Jina
Jr. Business Analyst
Author: Call Center Agent, Category: B&M Global Services, Taguig City
Jr. Business Analyst
(National Capital Reg - Taguig, MM (Bonifacio Global City))
Responsibilities:
* This position involves participating in Financial and Risk Domain projects as a business analyst.
* This position will perform as a functional expert of assigned applications which entails detailed analysis on operational and project related tasks.
* Gain detailed product and database knowledge to perform as a functional expert of assigned applications
* Perform detailed analysis for troubleshooting purposes or related to project tasks
* Analyze user requirements and develop solutions
* Work with programmers and other technical resources to refine and meet those requirements
* Perform application testing
* Develop project documentation as required
* Work directly with users to understand and resolve issues
* Document business requirements and use cases
* Develop user documentation
* Deliver user training as needed
* Assist team members with analysis and project related tasks
Requirements:
* Bachelor’s degree, preferably in Business, Finance, Accounting or Computer Science
* 1 – 2 years experience in performing detailed analysis tasks
* Experience in a legal environment a plus
* Excellent analytical ability
* Business process knowledge a plus
* Good communications skills with ability to work with all levels of personnel
* Good writing skills
* Work well independently, as well as a team member
* Ability to translate functional issues and questions into application solutions
* Knowledge of MS Office Suite, especially Access and Excel, and MS Project
ADDRESS:
14th Floor Net One Center
26th St. cor 3rd Ave. Crescent Park West
Bonifacio Global City, Taguig City
EMAIL: bmgsm.hr@bakernet.com
TRUNK LINE: 819-4200
Customer Service Representative - Local
Author: Call Center Agent, Category: Concepcion-Carrier, Muntinlupa, NCR
Customer Service Representative - Local
(National Capital Reg - Muntinlupa)
Responsibilities:
* Candidates will be tasked to produce reports pertaining to call handling, customer requests and complaints.
Requirements:
* Candidate must possess a Bachelors Degree in any 4-year course
* Required skill(s): Communication skills, MS Office application.
* Required language(s): English, Filipino
* At least 0-6 months of working experience in the related field is required for this position.
* Applicants must be willing to work in Muntinlupa and willing to undergo shifting schedule.
* 10 Temporary positions available.
Concepcion-Carrier Air Conditioning Company
Km. 20 East Service Road, Cupang, Muntinlupa City, Philippines
Telephone: 8501367 loc. 56 Fax: 809-9857
E-mail address: HRD@carrier.utc.com
Information Analyst
Author: Call Center Agent, Category: Makati, Optwize Philippines
Information Analyst
(National Capital Reg - Makati City)
Responsibilities:
* Takes a role in the development, implementation and use of business intelligence and data warehouse projects. Provides input to the team in the design and development of models used in business data studies to answer strategic business questions. Utilizes DSS methodologies, OLAP technologies, and Data Warehousing and GUI/Web development tools to develop DSS applications. Focuses on the analysis and design of products for DSS and OLAP.
Requirements:
* Bachelor’s Degree in Computer Science, Statistics or related field
* Minimum of 5 years experience in statistical methods of data analysis or related field
* Experience in web and database development (Oracle. MS SQL Server, Ingres, DB2)
* Knowledge of open source communities
* Experience in implementing web-based mission-critical enterprise application utilizing “OO” technology
* Technical ability to perform advanced reporting, data analysis and data manipulation on large databases
* Familiarity with probability, statistical modeling and algorithmic solutions to problems requiring quantitative analysis
* Experience working on statistical analysis in a Data Warehouse environment
* Good English communication skills
* Required language(s): English, Filipino
Optwize Philippines, Inc.
12th floor Pacific Star Bldg. Gil Puyat Avenue
corner Makati Avenue
Makati City, Philippines 1200
EMAIL/CHAT SUPPORT with Good Package
(NCR - Makati City)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English
* Technical Knowledge is an advantage.
* Can Type 30 WPM
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Please visit us and apply personally at our office and look for Mr. Roger Anthony Ines, Office address: 5F YL Finance Building 115 Rufino St. corner Salcedo St. Legazpi Village Makati (our ground floor is 7-11 and Banco de Oro) For Details please call 8137175