Call Center Jobs in the Philippines
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Language Trainer
Job Description:
* Training and Development
o Create competency based training materials
o Extracting calls for observation
o Create, maintain and update Area Training Plan
o Perform training on revisions in SOPs and Forms
o Create Training Modules and Job Aids to facilitate learning and performance and improve compliance
* Training Needs Analysis
o Provide immediate feedback to the Trainees and Agents on floor
o Individual and Group Documentation ( FGDs )
o Perform Weekly Team calibrations
* Performance Management (Managing one’s own performance)
o Training Plan Update
o Maintain productivity report of trainees and Agents on Floor
o Administer written tools and practical exam
o Floor Evaluation
o Maintain trainees Scorecards
* Coaching and enhancement Program
o Re- visit technical knowledge
o Class Room Management
o Subject Matter Expertise
o Prepare new programs for Team’s enhancement
Minimum Qualifications:
* With above average technical skills, preferably a graduate of an I.T. course ( for Asst. Technical Trainer)
* With a degree in English or Communications or any related course (for Language Trainer)
* Previous experience related to the position will be an advantage
* Exceptional Presentation skills
* Excellent written and verbal communication skills
* With good leardership, organizational and analytical skills and ability to handle stressful situations
* Flexible, willing to work extended hours, on shifts, including holidays
* Patient, with a customer service oriented attitude
* Able to motivate and deliver competitive people
* Innovative and results oriented
If you think you are the person we are looking for please send your resume
With 2×2 colored photo to:
The Human Resources Department
8/f Alabang Corporate Center,
Km 25 West Service Road, Alabang
Muntinlupa City 1770 or
E-mail to: sheilag@maginet.net
One Response
Aeleta Tiglao
18|Apr|2007i want to share my learnings as well as my knowledge and abilities.. willing to work on shifting schedules.. has an inbound call center experience for 8 months handling international telecom acct.. as a customer care representative.. heres my mobile 0919-258-4241..
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