Call Center Jobs in the Philippines
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Reports Analyst
Author: Call Center Agent, Category: Alabang, Maginet, Muntinlupa
Reports Analyst
(NCR - Alabang)
Job Description:
* Roll out daily, weekly, monthly, and yearly reports on all Call Center metrics and ensure, together with the Quality Assurance Team, that all reports will be completely and accurately prepared on time.
* Prepare and present accurate and complete service reports to the different clients and produce Call Center Daily Production Reports and other metrics as requested from subsidiaries
* Assist in producing accurate and complete internal and external reports according to existing, new, or revised practices, procedures, or policies of the Call Center Team
* Report different Team and Individual Statistics to the Call Center Manager on a weekly and monthly basis
* Ensure that all coaching forms, Quality Monitoring forms will be completely and accurately prepared
* Review data to uncover trends, opportunities, client needs, recommendations, etc
* Construct and implement programs in coordination with the Quality Assurance Team as related to Performance Management, Management to Metrics, and Operations Research.
* Coordinate and prepare appropriate Incident Reports for timely action
* Maintain a database and back-up of various Call Center reports
* Assist in planning and preparing technical reports, memoranda, and technical manuals for documentation of program development, including time and cost estimates for specific projects
Minimum Qualifications:
* Preferably a graduate of Industrial and Management Engineering, Statistics, or Applied Mathematics
* Previous experience related to the position will be an advantage
* Excellent skills in reports analysis and thorough knowledge of all Call Center Metrics
* Exceptional Presentation skills
* Proficient in quantitative and qualitative Statistical methodologies and analyses
* Proficient in Total Quality Management Tools
* Excellent written and verbal communication skills
* With good leardership, organizational and analytical skills and ability to handle stressful situations
* Flexible, willing to work extended hours, on shifts, including holidays
* Innovative and results oriented
If you think you are the person we are looking for please send your resume
With 2×2 colored photo to:
The Human Resources Department
8/f Alabang Corporate Center,
Km 25 West Service Road, Alabang
Muntinlupa City 1770 or
E-mail to: sheilag@maginet.net
One Response
Mark
22|Oct|2007im interested in applying to your company…call me 09208814301
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