Employee Services Specialist
(National Capital Reg – Makati)
Responsibilities:
* Administers pay and benefits to employees within the site
* Adheres to CompBen policies; escalates issues and concerns to immediate superior for appropriate action
* Oversees HCIS of the site
* – Personal and Family [...]

• 9 Comments

Experienced Agents (Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the [...]

• 26 Comments

Experienced Agents (Day Shift)
(National Capital Reg – Makati)
Responsibilities:
* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the [...]

• 16 Comments

Quality Assurance Specialist
(National Capital Reg – Makati)
Responsibilities:
* Provide detailed and accurate evaluations for agents
* Assist Training and Operations Team in agent development during the fishbowling period
* Close coordination with team leaders on agent’s performance on quality metrics
* Act as [...]

• 2 Comments

HR Officer
(National Capital Reg – Makati)
Requirements:
* Bachelor’s degree in Human Resources Management or any related field
* 1 – 2 years experience in the same capacity, preferably gained from the call center and/or BPO industry
* Working knowledge in Organizational Development, Talent and Performance Management, [...]

• 6 Comments

Reporting Analyst
(National Capital Reg – Makati)
Responsibilities:
* Lead in the preparation and consolidation of all management reports
* Track, analyze and report on customer profitability, product-line profitability, productivity metrics, weekly forecasts, monthly financial reports, board financial analysis, annual budgets and pricing customer proposals
* Assess reports [...]

• 7 Comments

Team Leader
(National Capital Reg – Makati)
Responsibilities:
* Responsible for people development and alignment of goals to meet client objectives
* Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
* Responsible for managing the performance of a group of call center [...]

• 16 Comments