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Aditya Birla Minacs – Outbound Collections Associate

20 May

Posted by ninja as Aditya Birla Minacs Phils Inc

Outbound Collections Associate – Batch 3
(National Capital Reg)
Responsibilities:
* Associates will initiate conversation, comprehend and respond to queries raised by customers, contact customers to remind them of delinquency following a collections call flow.
Requirements:
- Must be fluent in spoken & written English – Willing to work in fixed graveyard shifts at Eastwood Cty, Libis – Must have [...]

Workforce Analyst / Real Time Coordinator

15 Jan

Posted by Call Center Agent as Aditya Birla Minacs Phils Inc, Libis, Quezon City

Workforce Analyst / Real Time Coordinator
(National Capital Reg – Quezon City)
Responsibilities:
Responsible for managing a staffing plan to ensure the call center is appropriately staffed. Developing employee schedules for shifts and rotations. Reporting staffing needs and performance. Monitoring intra-day work volume (calls and work time). Ensures client/customer goals are met by analyzing work volume variances to [...]

  

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