Quality Manager (Black Belt role) (Muntinlupa – Alabang) Job Description cum Position Opportunity – Black Belt Black Belts are 100% dedicated resources, who utilize their time to learn, apply and build proficiency in the Lean Six Sigma methodology. Black Belts are key positions in the functions and CoE organizations involved in creating process excellence in [...]

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Human Resources Officer – Employee and Labor Relations (Alabang – Muntinlupa) * Checking & validation of discontinuance * Exit interviews * Disciplinary Action Processing * HR Report preparation * Calibration sessions including Code of Conduct and other HR Policies * HR issues follow through * Counseling and consultations * Employee programs * Administrative tasks REQUIREMENTS: [...]

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Technical Support Representative – Alabang (National Capital Reg – Alabang, Muntinlupa City) * Responsible for providing technical support solutions according to the scope of work and service level requirements. * Ensures call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner. REQUIREMENTS: * Preferably a Bachelor’s/College [...]

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Training Manager (National Capital Reg – Alabang, Muntinlupa City) Responsibilities: * This position is predominantly responsible for deploying training and other learning initiatives that support the accomplishment of the business unit’s goals and objectives. * Primary responsibility is delivering and facilitating training through the variety of delivery methods. * May serve as an SME (Subject [...]

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Reports Analyst (NCR – Alabang) Job Description: * Roll out daily, weekly, monthly, and yearly reports on all Call Center metrics and ensure, together with the Quality Assurance Team, that all reports will be completely and accurately prepared on time. * Prepare and present accurate and complete service reports to the different clients and produce [...]

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Language Trainer (National Capital Reg – Alabang,Makati City,Mandaluyong City,Libis QC) Responsibilities: * Facilitates Language Pre-Employment Training and Language Training for Veteran Agents * Prepares Materials for class (modules, assessment tools, certification forms and facilitator guide) * Re-designs simple to moderate modules * Creates simple to moderate training materials * Administers prepared written TNA tools * [...]

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Central Quality Analyst – Alabang/Cubao (National Capital Reg – Muntinlupa City,Quezon City) * Monitors Customer Service Representatives/ Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily. * Documents observations and provides feedback to CSR/TSR to improve areas of opportunity and reinforce positive behavior. * Participates in client monitoring sessions. [...]

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200 INBOUND Contact Center Representatives (National Capital Reg – Makati City,Ortigas,Libis,Alabang) Requirements: Confident Excellent English Communication skills Minimum two year college level requirement Willing to work in shifting schedule Fresh grads are encouraged to apply Applicants must be willing to work in Ortigas, Libis, Makati or Alabang Interested applicants who wants to be a part [...]

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90 INBOUND CONTACT CENTER ASSOCIATES (National Capital Reg – Alabang,makati) Requirements: * FRESH GRADUATES/ENTRY LEVEL APPLICANTS ARE ENCOURAGED TO APPLY. * The candidate must have a POSITIVE ATTITUDE TOWARDS BEING TRAINED. * An idea of the contact center or call center industry is a PLUS. * Applicants with prior experience and proven track record in [...]

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INBOUND CONTACT CENTER ASSOCIATES (National Capital Reg – Alabang,makati) Requirements: * FRESH GRADUATES/ENTRY LEVEL APPLICANTS ARE ENCOURAGED TO APPLY. * The candidate must have a POSITIVE ATTITUDE TOWARDS BEING TRAINED. * An idea of the contact center or call center industry is a PLUS. * Applicants with prior experience and proven track record in sales [...]

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