Quality Manager (Black Belt role)
(Muntinlupa – Alabang)
Job Description cum Position Opportunity – Black Belt
Black Belts are 100% dedicated resources, who utilize their time to learn, apply and build proficiency in the Lean Six Sigma methodology. Black Belts are key positions in the functions and CoE organizations involved in creating process excellence in all products, [...]

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Human Resources Officer – Employee and Labor Relations
(Alabang – Muntinlupa)
* Checking & validation of discontinuance
* Exit interviews
* Disciplinary [...]

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Technical Support Representative – Alabang
(National Capital Reg – Alabang, Muntinlupa City)
* Responsible for providing technical support solutions according to the scope of work and service level requirements.
* Ensures call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner.
REQUIREMENTS:
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Training Manager
(National Capital Reg – Alabang, Muntinlupa City)
Responsibilities:
* This position is predominantly responsible for deploying training and other learning initiatives that support the accomplishment of the business unit’s goals and objectives.
* Primary responsibility is delivering and facilitating training through the variety of delivery methods.
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Reports Analyst
(NCR – Alabang)
Job Description:
* Roll out daily, weekly, monthly, and yearly reports on all Call Center metrics and ensure, together with the Quality Assurance Team, that all reports will be completely and accurately prepared on time.
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• 3 Comments

Language Trainer
(National Capital Reg – Alabang,Makati City,Mandaluyong City,Libis QC)
Responsibilities:
* Facilitates Language Pre-Employment Training and Language Training for Veteran Agents
* Prepares Materials for class (modules, assessment tools, certification forms and facilitator guide)
* Re-designs simple to moderate modules
* Creates simple to [...]

• 11 Comments

Central Quality Analyst – Alabang/Cubao
(National Capital Reg – Muntinlupa City,Quezon City)
* Monitors Customer Service Representatives/ Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily.
* Documents [...]

• 19 Comments

200 INBOUND Contact Center Representatives
(National Capital Reg – Makati City,Ortigas,Libis,Alabang)
Requirements:
Confident
Excellent English Communication skills
Minimum two year college level requirement
Willing to work in shifting schedule
Fresh grads are encouraged to apply
Applicants must be willing to work in Ortigas, Libis, Makati or Alabang
Interested applicants who wants to be a part of this dynamic industry may send their resumes at [...]

• 116 Comments

90 INBOUND CONTACT CENTER ASSOCIATES
(National Capital Reg – Alabang,makati)
Requirements:
* FRESH GRADUATES/ENTRY LEVEL APPLICANTS ARE ENCOURAGED TO APPLY.
* The candidate must have a POSITIVE ATTITUDE TOWARDS BEING TRAINED.
* An idea of the contact center or call center industry is a PLUS.
[...]

• 32 Comments

INBOUND CONTACT CENTER ASSOCIATES
(National Capital Reg – Alabang,makati)
Requirements:
* FRESH GRADUATES/ENTRY LEVEL APPLICANTS ARE ENCOURAGED TO APPLY.
* The candidate must have a POSITIVE ATTITUDE TOWARDS BEING TRAINED.
* An idea of the contact center or call center industry is a PLUS.
* [...]

• 21 Comments