Programmer (National Capital Reg – Cubao, Quezon City) * Builds business applications that may include the following components: presentation layer, basic data modeling and data management. * Interacts with business representatives and internal/external clients to determine implementation plans and priorities. * Performs business analysis to include definition and design based on interaction with business community. [...]

• 1 Comment

Programmer Analyst (JAVA) (National Capital Reg – Cubao) * Assists in analysis, reviews, and program changes to increase operating efficiency or adapt to new requirements. * Builds business applications that may include the following components: user interface, data modeling, data management and complex back-end systems. * Works with System Analysts to define and develop architectural [...]

• 0 Comments

Customer Service Representative – Leyte (Eastern Visayas – Palo, Leyte) REQUIREMENTS: * Candidate must have accomplished at least 2 years of College/Certificate Course * Required skill: Microsoft Windows * Above average English communication skills * Applicants must be willing to work in Palo,Leyte * Applicants must be willing to work in shifting schedules, including graveyard [...]

• 0 Comments

Reports Analyst (National Capital Reg) • Ensure accurate and timely completion of all reports including daily client reports, reconciliations, monthly reports and additional client report analysis. • Analyze the information in spreadsheet formats, resolving discrepancies and inconsistencies with the appropriate departments (ie. Leads Management, IT, Billing, etc.) • Assist in discussing, designing, developing, and implementing [...]

• 0 Comments

Customer Service Representative – Alabang (National Capital Reg – Alabang, Muntinlupa City) REQUIREMENTS: * Candidate must have completed at least 2 years of College/Certificate Course * Required skill: Microsoft Windows * Above average English communication skills * Applicants must be willing to work in Alabang, Muntinlupa City * Applicants must be willing to work in [...]

• 8 Comments

Help Desk Analyst – Cubao (National Capital Reg – Quezon City) * Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution * Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed. [...]

• 12 Comments

Technical Support Representative – Alabang (National Capital Reg – Alabang, Muntinlupa City) * Responsible for providing technical support solutions according to the scope of work and service level requirements. * Ensures call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner. REQUIREMENTS: * Preferably a Bachelor’s/College [...]

• 16 Comments

Workforce Scheduler – Cubao (National Capital Reg – Cubao,Quezon City) * Analyze call volume to determine scheduling needs. Responsible for scheduling of Customer Service Representatives (CSR’s) including vacation, schedule switches, breaks, and lunches. Includes the generation and printing of schedules for Team Leaders and CSR’s. * Input call volume forecast provided by Client into scheduling [...]

• 15 Comments

Central Quality Analyst – Alabang/Cubao (National Capital Reg – Muntinlupa City,Quezon City) * Monitors Customer Service Representatives/ Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily. * Documents observations and provides feedback to CSR/TSR to improve areas of opportunity and reinforce positive behavior. * Participates in client monitoring sessions. [...]

• 19 Comments

Workforce Analyst – Cubao (National Capital Reg – Araneta Center,Cubao) * Attends to the day-to-day, hour-to-hour and minute-to-minute calls flowing in and out of the call center * Facilitates rollout and implementation of schedule changes to maintain appropriate staffing levels by agent skills * Uses various systems to process reports for Management and Client * [...]

• 46 Comments