Help Desk Analyst – Cubao
(National Capital Reg – Quezon City)
* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
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• 12 Comments

Technical Support Representative – Alabang
(National Capital Reg – Alabang, Muntinlupa City)
* Responsible for providing technical support solutions according to the scope of work and service level requirements.
* Ensures call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner.
REQUIREMENTS:
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• 13 Comments

Workforce Scheduler – Cubao
(National Capital Reg – Cubao,Quezon City)
* Analyze call volume to determine scheduling needs. Responsible for scheduling of Customer Service Representatives (CSR’s) including vacation, schedule switches, breaks, and lunches. Includes the generation and printing of schedules for Team Leaders and CSR’s.
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• 13 Comments

Central Quality Analyst – Alabang/Cubao
(National Capital Reg – Muntinlupa City,Quezon City)
* Monitors Customer Service Representatives/ Telephone Service Representatives performance to ensure proper call handling and sales skills are utilized daily.
* Documents [...]

• 19 Comments

Workforce Analyst – Cubao
(National Capital Reg – Araneta Center,Cubao)
* Attends to the day-to-day, hour-to-hour and minute-to-minute calls flowing in and out of the call center
* Facilitates rollout and implementation of schedule [...]

• 46 Comments