Customer Care Representatives – Nuvali, Sta Rosa (Z191) (Nuvali, Sta Rosa) Responsibilities: STAND OUT AND BE PART OF CONVERGYS STA.ROSA! Requirements: We are looking for candidates with: * At least 2 years of college * Excellent communication skills in English * Familiarity with basic computer operations * An ability to handle irate customer situations effectively [...]

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Quality Assurance Supervisor – Bacolod (P196) (Bacolod City) Responsibilities: * Maintain accurate metrics of direct reports individual performance as well as overall team level performance. * Manage resources across the assigned vertical/portfolio (personnel schedules, varying account needs). * Evaluate levels of process and staff effectiveness and works with operations to create improvement action plans. * [...]

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Transaction Monitoring Supervisor – SAN LAZARO, MANILA (National Capital Reg – San Lazaro, Manila) RESPONSIBILITIES: Dimension & Scope: The SupervisorTransaction Monitoring supports Transaction Monitoring for a single program/vertical or a single site. This incumbent will supervise all Transaction Monitoring Evaluators who support a program or site. This individual is responsible for the accuracy of evaluationsanalysis [...]

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Quality Evaluator (National Capital Reg – San Lazaro, Manila) RESPONSIBILITIES: JOB DESCRIPTION: * Sample and evaluate end-user transactions (i.e. telephone calls, e-mails, web, fulfillment, etc) for accuracy and conformance to Quality standards. * Report results of evaluations to appropriate Quality/Operations stakeholders (Quality Leadership Supervisor and Account Management) on a weekly and monthly basis. * Achieve [...]

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Systems Analyst – UP TechnoHub, Quezon City (National Capital Reg – UP TechnoHub, Quezon City) RESPONSIBILITIES: The Systems Analyst position requires a strong technical aptitude with a background in voice and data preferred. ITIL education and or certification, and strong organizational skills are also preferred. Duties include but not limited to:. * The individual would [...]

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Systems Analyst (Western Visayas – Bacolod) RESPONSIBILITIES: * Responsible for the technical design and development of multiple Business Intelligence related deliverables * Writes advanced SQL queries to extract data from source systems for reporting purposes * Designs and implements back-end data structures using the SQL Server 2008 RDBMS * Write ETL packages using SQL Server [...]

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Hr Assistant (Western Visayas – Bacolod) RESPONSIBILITIES: Dimension & Scope: Ensure that initial contact with perspective and current employees is professional and friendly and assists in ensuring that the HR department runs smoothly and maintains organization. Principal Duties and Responsibilities: * Greet applicants and ensures that they are taken to the appropriate screening room. * [...]

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Quality Evaluator – Quezon City (K14) (Quezon city) RESPONSIBILITIES: * Facilitate and/or participate in calibration sessions with Quality Leadership staff, Convergys personnel and clients. *  Facilitate program specific internal calibration sessions. *  Facilitate remote call monitoring sessions as needed. *  Participate in performance improving task forces with Account Management and clients. *  Participate in internal [...]

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GET HIRED as Technical Support Specialist and WIN gadgets – Makati (T20) (Glorietta 5, Makati city) RESPONSIBILITIES: STAND OUT AND BE PART OF THE MAKATI TEAM OF TECH SPECIALISTS! WIN EXCITING GADGETS with the TECH CRAZE PROMO!! Get a chance to win a NEW PSP GO, NIKON DLSR, 13” MAC BOOK or a SAMSUNG LCD [...]

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Convergys Philippines announces the dedication of its seventh integrated contact center facility in Metro Manila. On hand locally to dedicate Convergys’ UP-Ayala TechnoHub contact center is Quezon City Mayor, the Honorable Sonny Belmonte and Convergys Senior Vice President of Human Resources, Clark Handy.

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