Call Center Jobs in the Philippines
Inbound Customer Service Associates for Automotive Account (Commonwealth)
Author: Call Center Agent, Category: Commonwealth, Convergys, Quezon City
Inbound Customer Service Associates for Automotive Account (Commonwealth)
(National Capital Reg - Commonwealth, Quezon City)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Commonwealth
* Willingness to rotate shifts (holidays, Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts)
* Ability to learn.
* Courteous with strong customer service orientation.
* Must be flexible with the ability to adapt to changes quickly and think conceptually.
* Possess insight into self and others.
* Solid problem solving skills.
* Some technical knowledge.
* Knowledge of basic computer operations.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.
Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC
Financial and Sales Service Associate
Author: Call Center Agent, Category: Convergys, Ortigas, Pasig
Financial and Sales Service Associate
(National Capital Reg - ORTIGAS)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Ortigas, Pasig
* Willingness to rotate shifts and working during holidays – Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts
* Must be flexible with the ability to adapt to changes quickly and think conceptually. Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Persuasiveness and a willingness to sell Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner Has basic PC and keyboarding skills
* Has excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively Goal oriented
* General knowledge in after sales support for an international credit card company.
* Must be willing to do upselling, cross selling and the like
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED. Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo. Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Customer Care Representative (Voice) - Banawa, Cebu City, Cebu
Applicant should have completed at least 2 years of 1 college course.
Good command of oral and written English
Courteous with strong customer service orientation and solid problem solving skills
Dependable and keen on details
Good listening and responding skills
Good sales orientation
Comfortable offering upsells and giving rebuttals
Ability to deal with irate customers
Able to follow call flow and provide call summary to customers
Willingness to be assigned in Banawa, Cebu City
Applicants should be Filipino citizens or hold relevant residence status
Fresh graduates/Entry level applicants are encouraged to apply
Full-Time positions available
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 8:00 a.m. until 5:00 p.m. Kindly bring an updated resume with recent photo.
CEBU SITES
Banawa: R. Arcenas St., Arcenas Estate, Banawa Hills, Cebu City
416-5810
IT Park: 11/F i2 Bldg. Asiatown IT Park, Lahug, Cebu City
411-9200
Employee Relations Associate (Makati)
(National Capital Reg - Makati City)
* Handle ER related matters such as site events, rewards and recognition, internal communication etc.
* Three to six months work experience, not necessarily in related field.
* General knowledge of software applications such as Microsoft Word and Excel.
* Solid communication skills, both oral and written.
* Ability to process a high volume of detailed work in a short time frame.
REQUIREMENTS:
* Proper documentation of Employee Relations activities/events such as maintaining photo gallery, list of suppliers & contact information and maintenance of the ER shared drive.
* Create materials that update and inform employees and assist in the updates and posting of bulletin boards notices and message boards and announcements.
* Assist in proposal queries, supplier clarification of specs and other screening of local vendors.
* Assist in the data gathering as a result of Focus Group Discussions, surveys, evaluations and other reports.
* Manage ER materials in a systematic way such as newsletters, pictures, tokens, bazaar items and other paraphernalia.
* Assist on other tasks such as mugs distribution, calling of suppliers/vendors, records keeping, uploading of ER activities photo in the shared drive, posting of announcements, coordinating with TLs and others.
* Assist in corporate communication tools such as newsletter, post shift meetings, room-to-room announcements and other communication tools.
* Assist on other tasks such as mugs distribution, calling of suppliers/vendors, records keeping, posting of announcements, coordinating with TLs and others
* Regular replenishment and inventory of ER office supplies.
* Provide support to ER Specialist/Officer on site
Apply at Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Team Leader for an Outbound Collections Account (ORTIGAS)
(National Capital Reg - Ortigas)
* This position is responsible for supporting, coaching, developing and supervising a group of employees in a Service Center/Operations environment. The Team Leader is responsible for meeting all daily and monthly production and financial goals, providing daily support and actualization of our corporate values and policies, and planning and strategizing weekly/daily account management.
* Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
* Monitor and take action on personnel and payroll issues
* Review Statistics on a daily basis and provide constructive feedback
* Responsible for day-to-day functional supervision of non-exempt work group, including work assignment and attendance monitoring; providing input into selecting, training, developing, and completing performance appraisal of work group(s) in accordance with the organization’s policies and applicable legal requirements.
REQUIREMENTS:
* Applicants must be willing to work in Ortigas and take shifting schedules.
* Strong collections background
* Preferably at least 2 yrs experience in employees specializing in Customer Service, Collections or equivalent.
* Vast experience in debt collection.
* Ability to guide individuals toward goal achievement using negotiation, teamwork/collaboration, motivation and staff development skills including the ability to act as a role model within the organization
* Ability to demonstrate innovation and good judgment / problem solving skills when making decisions
* Ability to establish a course of action for self and others to accomplish a specific goal while using appropriate resources
* Ability to coach, develop action plans, which maximize performance, and provide effective feedback
* Proven ability to analyze and improve work processes and policies
* Excellent customer service/support skills, ability to work well under pressure, professional demeanor and strong written and oral communication skills
* Must have proficiency with various software applications programs including Lotus Notes, Microsoft Word, and Excel
* Applicants should be Filipino citizens or hold relevant residence status
* Extensive experience in handling people
Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Recruitment Officer (Operations) - Commonwealth
Author: Call Center Agent, Category: Convergys, Quezon City
Recruitment Officer (Operations) - Commonwealth
(National Capital Reg - Commonwealth)
* Promotes an atmosphere of open communication and coordination within the Recruitment group
* Strives for optimum performance of all team members in all recruitment efforts
* Develops and maintains effective working relationships with internal and external customers in order to strengthen the credibility and brand position of the company
* Maintains close coordination with internal hiring managers to promote cooperation among other departments
* Takes the lead in Middle Management level staffing
* Sees the Recruitment process from initiation to fruition (i.e. sourcing, screening, verbal offer, contract preparation, pre-employment requirements administration, background check)
* Ensures that middle management level staffing requirements are met, and that pending vacancies are filled within limits of the labor market
REQUIREMENTS:
* Bachelor’s Degree in any field, preferably Human Resources and Development, Psychology, or any behavioral science
* Three (3) years Recruitment experience in a Supervisory capacity, preferably within the call center, customer service, or any human capital-intensive industry (i.e. manufacturing)
* Working knowledge of recruitment principles, processes, and best practices
* General / basic knowledge of other Human Resources areas and principles (i.e. Compensation & Benefits, Employee Relations)
* General / basic knowledge of call center operations and organization. Proficiency with MS Office applications (i.e. MS Word, Excel)
* Supervisory and people-management skills
* Time and project management skills
* Excellent oral and written communication skills
* Fluency in the English language
* Adaptive to changing work schedules and working hours
* Customer orientation
* Problem-Solving, Decision-Making, and Analytical skills
* Networking skills
Reports Analyst (Makati)
(National Capital Reg - Makati City)
* Responsible for the daily production of reports; special report inquiries and related distribution.
* Produce ad hoc reports, trending data, and respond to client inquiries.
* Develop new reports/graphs, production schedules, and additions/deletions from existing reports.
* Database management.
* Analyzes the existing project; provides consultation on reporting decisions; and assists in building processes as well as developing improved reports.
* Coordinate the implementation of reporting processes (i.e., development of data collection tools and the establishment of data collection and distribution process).
* Development/implementation of streamlining solutions to improve reporting processes.
* Must be able to perform other administrative duties assigned.
REQUIREMENTS:
* Related post-secondary education and/or report generation experience
* Understand the call center business and computer systems including IEX, OCM, CMS and IT
* Must have proficiency with various software applications including Lotus Notes, Microsoft Word, and Excel. Working knowledge of Visual Basic, Powerpoint, Visio or other comparable software packages
* Knowledge of database technology, including Oracle and familiarity with UNIX and SQL
* Ability to work well under stress with tight deadlines
* Ability to deal with all levels of management (negotiate deadlines, project requirements and final objectives)
* Accuracy, attention to detail and a quality orientation are essential
* Strong problem assessment/analytical skills
Submit your resume at Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
Recruitment Associate - Encoder (Project-Based) ORTIGAS
(National Capital Reg - ORTIGAS)
* Checks reasonableness of supporting documents.
* Ensures correct and accurate information encoded in Recruitment Encoding
* Performs other Recruitment functions which may be deemed necessary
REQUIREMENTS:
* Psychology or Human Resources Management Graduate and/or any business related courses, preferably w/ HR related work experience
* Knowledgeable in MS Office
* Computer literate
* Good English communication skills
* Can multitask
* Should be able to work w/ a wide range of constituencies in a diverse community
* Good organizational skills, amenable to flexible work schedule
* Able to work overtime as needed
Interested applicants may submit their resume at Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Financial and Sales Service Associate (Ortigas)
(National Capital Reg - ORTIGAS)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Ortigas, Pasig
* Willingness to rotate shifts and working during holidays – Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts
* Must be flexible with the ability to adapt to changes quickly and think conceptually.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Persuasiveness and a willingness to sell
* Must possess superior listening skills
* Ability to deliver information at customer’s knowledge level in an understandable manner
* Have basic PC and keyboarding skills
* Have excellent communication skills including a confident and courteous voice tone, an ability to handle irate customer situations effectively and empathize with customer
* Ability to apply a logical problem solving approach to resolving customer problems and inquiries
* Strong interpersonal skills and ability to think independently and follow through effectively
* Goal oriented
* General knowledge in after sales support for an international credit card company.
* Must be willing to do upselling, cross selling and the like
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.
Ortigas: 24th flr., Robinsons Equitable Tower, ADB Ave., Ortigas Center, Pasig City. (Located behind Robinsons Galleria)
Sourcing Coordinator (Makati)
(National Capital Reg - Makati City)
* Sourcing Coordinator will be involved in the ff:
* Partners Management
* Job Fairs and Campus Recruitment
* Branding activities (flyering, posters, etc.) and is in-charge of Market Analysis Implementation of Sourcing Activities
REQUIREMENTS:
* Six months experience in Recruitment or any related field, experience in Marketing is preferred
Interested Applicants may submit their resume at Convergys 1 Building 6796 Ayala Ave. cor. Salcedo St. Legaspi Village Makati City 1200
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