Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters. No details on [...]

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CUSTOMER CARE SENIOR ASSISTANTS -PASAY
RESPONSIBILITIES:
* Provide sales support through customer care activities
* Handles queries on dispatch, shipments, return orders, rebate coupons
* Facilitate customer order fulfillment
[...]

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Quality Manager
RESPONSIBILITIES:
* Oversees a team of quality analysts and provide direction and strategies that will support, Customer, Business and Global needs.
* Performs analyses and set actions regarding the relationship of quality scores vs CSAT and [...]

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Call Center Operations Specialist

Job Description
One focused vision made Dell the world’s leading direct computer systems company, with employees in 33 countries around the globe. One bold concept ‘direct customer contact’ has made Dell one of the most successful companies in its field. Dell is a Fortune 500 company and is ranked as [...]

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Customer Experience Coach Manager
RESPONSIBILITIES:
* Lead a team of Customer Experience Coaches (CEC).
* Drive communication and soft skills led CE initiatives.
* To drive Reduction of Dissatisfaction and improvement [...]

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Training Senior Analyst–Pasay
RESPONSIBILITIES:
* Use professional concepts and company policies to solve routine problems.
* Deliver high value professional and skill based training.
* Assess applicability [...]

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Talent Acquisition Advisor
Dell Philippines
RESPONSIBILITIES:
* Search, identify, interview candidates for open positions.
* Assist in management of agent testing lab as needed.
* Responsible for developing, implementing, and maintaining a strong candidate experience.
* Exercises judgment within broadly defined practices and policies in [...]

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