Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters. No details on [...]

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CUSTOMER CARE SENIOR ASSISTANTS -PASAY RESPONSIBILITIES: * Provide sales support through customer care activities * Handles queries on dispatch, shipments, return orders, rebate coupons * Facilitate customer order fulfillment * Liaise between customer and Dell * Provide direct advice and guidance for customers * Focuses on driving positive and sustainable customer experience according to Dell’s [...]

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Quality Manager RESPONSIBILITIES: * Oversees a team of quality analysts and provide direction and strategies that will support, Customer, Business and Global needs. * Performs analyses and set actions regarding the relationship of quality scores vs CSAT and other vital metrics. * Responsible for performing Quality Audits (as needed) for a Technical process and provide [...]

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Call Center Operations Specialist Job Description One focused vision made Dell the world’s leading direct computer systems company, with employees in 33 countries around the globe. One bold concept ‘direct customer contact’ has made Dell one of the most successful companies in its field. Dell is a Fortune 500 company and is ranked as one [...]

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Customer Experience Coach Manager RESPONSIBILITIES: * Lead a team of Customer Experience Coaches (CEC). * Drive communication and soft skills led CE initiatives. * To drive Reduction of Dissatisfaction and improvement of Communication score * To ensure compliance with the call audit and feedback process. * To continuously improve and develop training curriculum. * To [...]

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Training Senior Analyst–Pasay RESPONSIBILITIES: * Use professional concepts and company policies to solve routine problems. * Deliver high value professional and skill based training. * Assess applicability of course materials. * Instruct participants in classroom and/or group sessions. * Develop programs and practices to identify developmental needs. * Prepare curriculums including method, media, and documentation [...]

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Talent Acquisition Advisor Dell Philippines RESPONSIBILITIES: * Search, identify, interview candidates for open positions. * Assist in management of agent testing lab as needed. * Responsible for developing, implementing, and maintaining a strong candidate experience. * Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. Drive [...]

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