Team Lead for Web Support Training Team
(Pasig – NCR)
RESPONSIBILITIES:
• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members [...]

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German Technical Support Representative (Job Code: GER-TSR)
RESPONSIBILITIES:
* Provides excellent technical, customer service, order entry and sales support to customers by: Timely response, Accurate information, Proactive assistance and Proper, accurate, and timely information processing
* Individual case management based on client agreement
* Adheres to client-defined [...]

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