Sourcing Specialist – Marketing Recruitment (Shaw)
(National Capital Reg – Shaw Blvd., Mandaluyong City)
Responsibilities:
* -meets and exceeds the increasing hiring requirements of eTelecare Global Solutions
* -coordinates and manages relationships with search firms and schools for potential candidates for employment
* -manages, tracks, and distributes [...]

• 2 Comments

Human Resources Officer – Employee and Labor Relations
(Alabang – Muntinlupa)
* Checking & validation of discontinuance
* Exit interviews
* Disciplinary [...]

• 8 Comments

Technical Support Representatives (Cebu-Based)
(Cebu City)
Requirements:Completed at least 2 years in college
Good communication skills
Must be willing to work in Cebu City
Fresh graduates/Entry level applicants are encouraged to apply
eTelecare Global Solutions Inc.
G/F i2 Building
Asiatown, I.T. Park
Lahug, Cebu City
Recruiting Hotline: 032-4119030
www.eTelecareCareers.com

• 20 Comments

Productivity Assurance Coordinator
* The Productivity Assurance Coordinator (PAC) ensures maximum productivity on the floor by monitoring service levels, percentage of calls answereed versus calls required, call arrival patterns, AUX usage, adherence to staffing requirement and other pertinent data.
[...]

• 1 Comment

Language Trainer
(National Capital Reg – Alabang,Makati City,Mandaluyong City,Libis QC)
Responsibilities:
* Facilitates Language Pre-Employment Training and Language Training for Veteran Agents
* Prepares Materials for class (modules, assessment tools, certification forms and facilitator guide)
* Re-designs simple to moderate modules
* Creates simple to [...]

• 11 Comments

Senior Applications Developers
The candidate will be responsible for implementing challenging CRM/DataWarehousing development projects in a call center environment with significant interaction with US based customers.
Developing expertise in leading CRM (Customer Relationship Management) systems such as Avaya, StrataSoft, NICE, and [...]

• 2 Comments

QA Manager
(National Capital Reg – Libis,Quezon City)
Requirements:
Highly analytical, results-oriented, team player. With good written and oral cmmunication skills. Willing to work in shifting schedules. Must be willing to work in Libis, Quezon City or Makati City. Knowledgeable in navigating NICE or WITNESS system. Proficient in MS Office. With statistical background. With 2-3 years managerial experience [...]

• 3 Comments

Quality Assurance Associate – TSBU
(National Capital Reg – Quezon City,Makati City)
Responsibilities:
* Main duty is to evaluate TSRs based on client specifications and internal quality standards. He/she will be handling simple team tasks like data gathering and simple quality reports. He/ she should be able to develop their analytical skills, competencies and [...]

• 4 Comments

Human Resource Officer
(Central Visayas – Quezon City)
Requirements:
* Qualifications:
* · Graduate of any 4 year course
* · with experience in Human Resource especially Employee Relations
* · excellent listening skills
* · ability to apply specific performance standards [...]

• 13 Comments

NICE Systems Administrator
(National Capital Reg)
Responsibilities:
* The NICE Administrator will be responsible for supervising, administering and maintaining NICE Systems. Entailing functions would be inclusive of platform administration, maintenance of servers, archiving recordings and backing-up databases.
Requirements:
* Candidate must have a Bachelor’s Degree in Computer Science, Electronic and Communications Engineering, [...]

• 6 Comments