Call Center Jobs in the Philippines
Customer Service Advisor (Auto Finance)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Advisor (Auto Finance)
(National Capital Reg - Makati City)
Responsibilities:
* Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
* The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
* The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
* The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 1 years of call center experience is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
To apply, complete the online application on the link below and wait for a phone interview.
Customer Service Representative (Auto Finance - Pioneer Team)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative (Auto Finance - Pioneer Team)
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Application Instructions
To be considered for this position, please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net
IT Technician
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
IT Technician
(National Capital Reg - Makati City)
Requirements:
* Responsibilities include configuration, support and monitoring of the workstations hardware and peripheral devices at the sites- Thin client a Plus
* Technical Support of a Software application skills both commercial and in –house Microsoft Windows 2003, Windows XP and Active Directory environment.
* A core function is to maintain the quality, upkeep and integrity of the technology assets in the environment.
* Responsibilities also include deployment execution as well as testing and validation. Required daily interaction with peers and other service providers as needed to resolve issues.
* Utilizing knowledge of business practices in determining courses of action for all initiatives.
* Administrative functions such as time tracking, status reporting and technical documentation are required.
* Is able to take direction well and work within a team environment
* College degree in Computer Engineering or Computer Science preferred or an equivalent of 1-2 years of experience in the same field
* Must have desktop hardware and software troubleshooting skills
* Telephony and VOIP knowledge is a Plus.
* Must have good understanding of networks and network technology
* Server and Server OS Skills a plus
* Strong verbal and written communication skills
* Strong Customer Service Orientation
* Ability to work closely with developers and end users
* Must be a self starter and must be able to work effectively in teams
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Service Desk Supervisor
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Service Desk Supervisor
(National Capital Reg - Makati City)
Responsibilities:
* The Service Desk Supervisor is committed to assisting users of our various applications by answering difficult application, hardware and operating system questions. The Support Center Supervisor position is responsible for managing the Support Center support staff. The Support Center support staff plays a critical role by providing application users with one-on-one interaction that directly impacts Chase’s ability to service external customers. The job responsibilities of a Support Center Supervisor include: hiring, training, leading, managing, scheduling, developing and evaluating the support staff, ensuring callers are fully satisfied and providing suggestions to improve our applications and hardware. The Manager will be in a fast-paced, sometimes stressful environment where tough decisions must be made and quick actions must be taken.
Requirements:
* 3-5 years of client/customer support experience.
* 2 years of leadership experience.
* College degree required.
* Ability to work with remote direct management.
* Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to deal with upset clients, showing patience, empathy and understanding.
* Ability to confidently handle situations quickly and independently.
* Ability to coordinate staff activities, such as scheduling and training.
* Ability to hire, lead, inspire and evaluate staff.
* Ability to develop staff.
* Ability to make tough decisions.
* Strong desire to help clients and to improve client applications and hardware.
* Ability to be flexible about work schedules, which may include weekends.
* Required language(s): English.
Interested Applicants may visit JP Morgan Website
JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
Voice and Accent Trainer
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Voice and Accent Trainer
(National Capital Reg - Makati City)
Responsibilities:
* New Hire Voice & Accent Training
* New Hire Soft Skills Training
* Training Need Identification & Remedial Training
* Screening new hires for Voice & Accent
* Content Development & Support
Requirements:
* At least 1 year experience as a contact center Trainer.
* Excellent verbal and written communication skills.
* Excellent Presentation & Facilitation skills.
* Willing to work on shifting schedule.
* Required language(s): English.
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Back-office Customer Support Agent (Chargebacks)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Back-office Customer Support Agent (Chargebacks)
(National Capital Reg - Makati City)
Responsibilities:
* Research and resolve call center referrals and written merchant disputes on behalf of Chase Credit Card customers.
* Handle incoming customer calls that involve probing the customer to better understand the dispute and determine the appropriate course of action.
* Interact with customers and merchants to ensure the most appropriate, timely, and equitable resolution for the customer.
* Interpret and apply MasterCard and Visa regulations for all dispute situations.
* Customize letters of response to customers when needed.
Requirements:
* At least college level.
* Experience in customer service from any industry is a REQUIREMENT.
* Candidates should have excellent command of the English language.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Candidates should be willing to work on graveyard or day shifts, weekends and holidays with rotating schedules.
* Applicants should have high motivation to work for a fast-paced and dynamic work environment.
* Should have high motivation to work with American customers, clients and merchants via phone or email.
* Should have strong computer navigation and typing skills with knowledge of Microsoft Office application.
* Required language(s): English.
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Customer Service Representative
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative
(National Capital Reg - Makati City)
Responsibilities:
* Candidates are expected to assist cardmembers of Chase with concerns varying from fraud, sales, billing, collections or general customer service.
Requirements:
* We accept undergrads and fresh graduates.
* Required language(s): English.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
* Candidates must be willing to work graveyard shifts, weekends, and holidays with rotating schedules.
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
HR Recruiter
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
HR Recruiter
(National Capital Reg - Makati City)
Responsibilities:
* Assists in initial phases of the process for both exempt and non-exempt candidates - prescreening, assessments, schedule interview
* Maintains Recruiting database throughout staffing process
* Conducts employee orientation for newly hired employees
* Generates reports as needed
* Perform other functions that may be assigned from time to time
Requirements:
* Bachelor’s degree in Psychology, Human Resource Management or Behavioral Science
* 1-4 Yrs experienced employees specializing in Human Resources or equivalent
* Preferably recruitment experience is with another call center
* Excellent interpersonal and communication skills
* Strong PC skills with hands-on experience in Excel, Word, Lotus Notes, Powerpoint
* Ability to process a high volume of detailed work in a short time frame
* Ability to follow through on work assignments with limited supervision
Visit their website JP Morgan for more
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
Process Trainer
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Process Trainer
(National Capital Reg - Makati City)
Responsibilities:
* Plan, implement and conduct a wide range of training programs with emphasis on new-hire product training.
* Evaluate trainees’ performance and accurately identifying weaknesses.
* Demonstrate platform skills including professional demeanor, classroom facilitation techniques, and encouragement of open dialogue.
* Monitor and observe various work functions to determine post training development needs.
* Provides team-specific training on an as needed basis.
Requirements:
* At least 1 year experience as a contact center Process/Product Trainer.
* Bachelor’s degree in any field.
* Excellent verbal and written communication skills.
* Excellent Presentation & Facilitation skills.
* Experience with financial account/card services an advantage.
* Willing to work on shifting schedule.
Visit JPMORGAN website for more
JP Morgan Chase Bank
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
Team Manager for Collections
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Team Manager for Collections
(National Capital Reg - Makati City)
Responsibilities:
* Manage a team of 12-15 FTEs
* Manage the Day to Day performance of the Team
* Monitor Calls and Provide Coaching and Feedback
* Set Goals and track Performance Vs Goals
* Analyze Peformance of team and offer solutions to improve the same
* Maintain Quality and Compliance Standards
* Take Escalated Calls and Manitain Customer Satisfaction
* Maintain and deliver Productivity through managing absenteesim and system time
* Motivate and Development people and Manage Bottom Performers
* Identify potential Issues and Offer Solutions
Requirements:
* 3-6 years of contact center experience
* At least 2 years in a Supervisory role
* Preferably 2 years of Collections experience of which 1 yr in supervisory capacity
* Candidate must possess at least a Bachelor’s/College Degree in any field
* Willing to work on shifting schedule
* Applicants must be willing to work in Makati City
JP Morgan Chase Bank, N.A.
27/F Philamlife Tower, 8767 Paseo de Roxas,
Makati City
Telephone: 885-7700
Fax: 887-5210
Email: ccs_manila_recruitment@jpmorgan.com