Call Center Jobs in the Philippines
Customer Service Advisor (Auto Finance)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Advisor (Auto Finance)
(National Capital Reg - Makati City)
Responsibilities:
* Responsible for processing customer inquiries by proceeding through appropriate work flows determined by questioning and listening.
* The candidate will also be responsible for resolving financial and non-financial customer inquiries (e.g. billing explanations and account maintenance).
* The position also entails recognizing sales opportunities based on system generated flags which includes determining how to incorporate sales into call conversation; asking questions to learn about customer preferences directly related to Chase Products and services, introducing program to be sold, explaining features and benefits and how it addresses account holder’s preferences or concerns, enrolling the customer in the program or transfers them to the correct department and confirms acceptance of product or service.
* The candidate will also be required to explain disclosures and product/service provisions and will also be responsible for tracking and identifying the reasons for sale/ no sale; dispositions the sale
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English.
* At least 1 years of call center experience is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Full-Time positions available.
To apply, complete the online application on the link below and wait for a phone interview.
JUNIOR DATA ANALYST
Author: Call Center Agent, Category: Makati, ePERFORMAX
JUNIOR DATA ANALYST
(National Capital Reg - Makati City)
* Your primary role is to support the Support Team in accomplishing automated report templates for all programs that will ensure accuracy and timeliness of reports and in creating proposals and recommendations for performance improvement projects for all programs.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Marketing/Business Development or equivalent.
* Full-Time positions available.
ePERFORMAX Contact Centers Corporation
3rd Floor of the BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 490.22.88
e-mail your resume to yourcareer@eperformax.com
Customer Service Representative (Auto Finance - Pioneer Team)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative (Auto Finance - Pioneer Team)
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Application Instructions
To be considered for this position, please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net
IT Technician
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
IT Technician
(National Capital Reg - Makati City)
Requirements:
* Responsibilities include configuration, support and monitoring of the workstations hardware and peripheral devices at the sites- Thin client a Plus
* Technical Support of a Software application skills both commercial and in –house Microsoft Windows 2003, Windows XP and Active Directory environment.
* A core function is to maintain the quality, upkeep and integrity of the technology assets in the environment.
* Responsibilities also include deployment execution as well as testing and validation. Required daily interaction with peers and other service providers as needed to resolve issues.
* Utilizing knowledge of business practices in determining courses of action for all initiatives.
* Administrative functions such as time tracking, status reporting and technical documentation are required.
* Is able to take direction well and work within a team environment
* College degree in Computer Engineering or Computer Science preferred or an equivalent of 1-2 years of experience in the same field
* Must have desktop hardware and software troubleshooting skills
* Telephony and VOIP knowledge is a Plus.
* Must have good understanding of networks and network technology
* Server and Server OS Skills a plus
* Strong verbal and written communication skills
* Strong Customer Service Orientation
* Ability to work closely with developers and end users
* Must be a self starter and must be able to work effectively in teams
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Technical Support Supervisor
Author: Call Center Agent, Category: Advanced Contact Solutions, Makati
Technical Support Supervisor
NCR - Makati City
RESPONSIBILITIES:
* Determine work requirements, priorities and best use of resources for scheduled operations as well as unplanned incidents.
* Instruct users in the use of new internal procedures and operational instructions.
* Troubleshoot technical, operational and customer service problems and takes corrective actions to resolve conflicts.
* Demonstrate continuous efforts to improve operations to decrease turnaround times and streamline work processes.
* Prepare statistical and narrative reports regarding operational, vendor or user activities.
* Perform other duties and responsibilities that may be assigned from time to time.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.
WE STRONGLY ENCOURAGE WALK-IN APPLICANTS
Mondays to Fridays, 9AM-6 PM
Saturdays, 9 AM- 12 noon
Advanced Contact Solutions, Inc.
HUMAN RESOURCES DEPARTMENT
G/F Asian Plaza Building
Sen. Gil Puyat Ave. cor. Tordesillas St.
Barangay Bel-Air, Makati City
Interested applicants may also send their resume to:
bettina.estacio@acspacific.com
Information Analyst
Author: Call Center Agent, Category: Makati, Optwize Philippines
Information Analyst
(National Capital Reg - Makati City)
Responsibilities:
* Takes a role in the development, implementation and use of business intelligence and data warehouse projects. Provides input to the team in the design and development of models used in business data studies to answer strategic business questions. Utilizes DSS methodologies, OLAP technologies, and Data Warehousing and GUI/Web development tools to develop DSS applications. Focuses on the analysis and design of products for DSS and OLAP.
Requirements:
* Bachelor’s Degree in Computer Science, Statistics or related field
* Minimum of 5 years experience in statistical methods of data analysis or related field
* Experience in web and database development (Oracle. MS SQL Server, Ingres, DB2)
* Knowledge of open source communities
* Experience in implementing web-based mission-critical enterprise application utilizing “OO” technology
* Technical ability to perform advanced reporting, data analysis and data manipulation on large databases
* Familiarity with probability, statistical modeling and algorithmic solutions to problems requiring quantitative analysis
* Experience working on statistical analysis in a Data Warehouse environment
* Good English communication skills
* Required language(s): English, Filipino
Optwize Philippines, Inc.
12th floor Pacific Star Bldg. Gil Puyat Avenue
corner Makati Avenue
Makati City, Philippines 1200
EMAIL/CHAT SUPPORT with Good Package
(NCR - Makati City)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required language(s): English
* Technical Knowledge is an advantage.
* Can Type 30 WPM
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
Please visit us and apply personally at our office and look for Mr. Roger Anthony Ines, Office address: 5F YL Finance Building 115 Rufino St. corner Salcedo St. Legazpi Village Makati (our ground floor is 7-11 and Banco de Oro) For Details please call 8137175
HR ASSOCIATE/COMPANY NURSE
Author: Call Center Agent, Category: Makati, ePERFORMAX
HR ASSOCIATE/COMPANY NURSE
(National Capital Reg - Makati City)
* You will be responsible for providing health care to employees and assisting in the processing of both Company-initiated and government-mandated health benefits.
Requirements:
* Candidate must possess four a (4) year Bachelor’s Degree in Nursing
* Excellent English communication skills
* Must possess working experience in benefits administration and processing
* Must be highly trainable and exhibit the ability to multitask
* must be willing to work shifting schedules
Preference will be given to candidates who APPLY ONLINE.
ePERFORMAX Contact Centers Corporation
7F BPI Buendia Center, Sen. Gil Puyat Ave. (formerly Buendia),
Makati City (beside Pacific Star Bldg.)
Tel: 4902088 Fax: 4902222
You can also e-mail your resume to
yourcareer@eperformax.com
Service Desk Supervisor
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Service Desk Supervisor
(National Capital Reg - Makati City)
Responsibilities:
* The Service Desk Supervisor is committed to assisting users of our various applications by answering difficult application, hardware and operating system questions. The Support Center Supervisor position is responsible for managing the Support Center support staff. The Support Center support staff plays a critical role by providing application users with one-on-one interaction that directly impacts Chase’s ability to service external customers. The job responsibilities of a Support Center Supervisor include: hiring, training, leading, managing, scheduling, developing and evaluating the support staff, ensuring callers are fully satisfied and providing suggestions to improve our applications and hardware. The Manager will be in a fast-paced, sometimes stressful environment where tough decisions must be made and quick actions must be taken.
Requirements:
* 3-5 years of client/customer support experience.
* 2 years of leadership experience.
* College degree required.
* Ability to work with remote direct management.
* Ability to quickly learn difficult banking concepts, complex application user interfaces and computer hardware/networking/operating systems.
* Ability to troubleshoot issues by probing, listening, and analyzing the situation, without relying on scripts.
* Ability to deal with upset clients, showing patience, empathy and understanding.
* Ability to confidently handle situations quickly and independently.
* Ability to coordinate staff activities, such as scheduling and training.
* Ability to hire, lead, inspire and evaluate staff.
* Ability to develop staff.
* Ability to make tough decisions.
* Strong desire to help clients and to improve client applications and hardware.
* Ability to be flexible about work schedules, which may include weekends.
* Required language(s): English.
Interested Applicants may visit JP Morgan Website
JP Morgan Chase Bank, N.A.
31/F Philamlife Tower, 8767 Paseo de Roxas Makati City
English Specialists
(National Capital Reg - Makati or Ortigas)
RESPONSIBILITIES:
· Improve the English Communications skills of Customer Service Representatives (CSR) through proper diagnostic assessments, development of various language interventions and effectiveness data tracking.
· Coordinate closely with various support groups and operations teams to understand English communications needs of accounts to develop training/interventions targeted to the unique needs of each relevant business unit.
· Assist HR recruitment in evaluating the English Communication skills of applicants.
· Monitor the English Communications skills of CSRs against account-specific benchmarks as per established requirements.
· Plan and Develop effective language training interventions to address relevant performance gaps and drive continuous quality improvement.
· Validate the effectiveness of the English Communications Program through continuous performance analysis based on well-defined measurable targets.
· Conduct orientation and calibration sessions with HR Recruitment, QA, Training and Account Officers on English communications levels.
· Educate operations and support groups on the English Communications Program in Sykes Philippines
· Ensure process compliance in the implementation of the English Communications Program.
· Perform other tasks that may be related to the English Communications Program.
QUALIFICATIONS
Language Program Development
1. Ability to negotiate, create and drive language intervention programs within an assigned account
2. Ability to analyze language performance data and use in development and effectiveness tracking of language interventions.
3. Ability to effectively consult accounts on language interventions and work in the capacity of a Subject Matter Expert
4. Effective coaching and mentoring skills.
5. Effective problem resolution skills.
6. Ability to identify and respond to account language needs.
7. Proactive in taking responsibility for addressing English language issues in an assigned account.
Planning and Organizing
1. Drive and take ownership of language programs for assigned accounts
2. Deliver projects on time as negotiated with account management
3. Deliver projects on time as assigned by English Communications Department
4. Review and evaluate an account’s English Communications program, and plan implementation in close coordination with Operations
5. Organize time and work so as to manage priorities effectively and meet deadlines
6. Make effective and efficient use of the office resources
EDUCATION and/or EXPERIENCE
1. University degree preferably in Communications, Education, English or English as a Second Language
2. Experienced and immersed in a native English-speaking culture
3. Experienced in developing and delivering language curricula in an academic or business environment.
4. Related experience in effective monitoring, coaching, and training
5. High organizational, planning and negotiation skills
6. Proven analytical and creative thinking abilities
Required language(s): English.
Visit http://ph.sykes.com for more information about our Philippines office.
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