Quality Manager (Black Belt role) (Muntinlupa – Alabang) Job Description cum Position Opportunity – Black Belt Black Belts are 100% dedicated resources, who utilize their time to learn, apply and build proficiency in the Lean Six Sigma methodology. Black Belts are key positions in the functions and CoE organizations involved in creating process excellence in [...]

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Human Resources Officer – Employee and Labor Relations (Alabang – Muntinlupa) * Checking & validation of discontinuance * Exit interviews * Disciplinary Action Processing * HR Report preparation * Calibration sessions including Code of Conduct and other HR Policies * HR issues follow through * Counseling and consultations * Employee programs * Administrative tasks REQUIREMENTS: [...]

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Customer Service Representative – Local (National Capital Reg – Muntinlupa) Responsibilities: * Candidates will be tasked to produce reports pertaining to call handling, customer requests and complaints. Requirements: * Candidate must possess a Bachelors Degree in any 4-year course * Required skill(s): Communication skills, MS Office application. * Required language(s): English, Filipino * At least [...]

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Technical Support Representative – Alabang (National Capital Reg – Alabang, Muntinlupa City) * Responsible for providing technical support solutions according to the scope of work and service level requirements. * Ensures call quality and quantitative standards are observed in meeting customer care needs and resolving them in a timely manner. REQUIREMENTS: * Preferably a Bachelor’s/College [...]

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Learning Strategies Manager (Muntinlupa) * The purpose of the job is to identify alternative learning delivery options for more effective and efficient learning. This will provide “just-in-time” and “just-for-me” learning or self paced learning. This job is also responsible for managing and operating the Learning Centre and aligning its capabilities with the overall learning strategy [...]

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Reports Analyst (NCR – Alabang) Job Description: * Roll out daily, weekly, monthly, and yearly reports on all Call Center metrics and ensure, together with the Quality Assurance Team, that all reports will be completely and accurately prepared on time. * Prepare and present accurate and complete service reports to the different clients and produce [...]

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