Call Center Jobs in the Philippines
Customer Service Representatives - DAY SHIFT
Author: Call Center Agent, Category: Orchid Cybertech, Ortigas
Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City)
Requirements:
- Call Center experience in an international account is a must
- Experience in a telecommunications (mobile) account is an advantage
- Must have completed at least 2 years in college
- Excellent written and verbal English communication skills
- Able to carry out various work flow procedures such as payment processing, complaint escalation, registration, renewal and debt collection
- Experience in sales or upselling is an advantage
Required language(s): English.
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig
Send your resume to ocsi_recruit@tpg.com.au
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
Author: Call Center Agent, Category: Ortigas, Pasig, Summit Technologies
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
(Ortigas - Pasig City)
Qualifications:
* Must have at least 2 years experience in the field of medical transcription
* Can start immediately.
* Applicants must be willing to work in Pasig City.
* Applicants must possess a good working attitude
* Must be willing to work fulltime and in the graveyard shift
* Have excellent listening, comprehension and communications skills
* Must be willing to be trained
* Able to transcribe a minimum of 600 lines a day
* Computer proficient and can type words at a fast speed
Send your resume via email at:
HRD@summit-mt.com
Walk-in applicants are also welcome.
Summit Technologies, Inc.
Walk-in applicants are also welcome.
3/F Business Solutions Center, MERALCO Center, Ortigas Avenue, Pasig City
Tel: 631-4058/ 09052439086
English Specialists
(National Capital Reg - Makati or Ortigas)
RESPONSIBILITIES:
· Improve the English Communications skills of Customer Service Representatives (CSR) through proper diagnostic assessments, development of various language interventions and effectiveness data tracking.
· Coordinate closely with various support groups and operations teams to understand English communications needs of accounts to develop training/interventions targeted to the unique needs of each relevant business unit.
· Assist HR recruitment in evaluating the English Communication skills of applicants.
· Monitor the English Communications skills of CSRs against account-specific benchmarks as per established requirements.
· Plan and Develop effective language training interventions to address relevant performance gaps and drive continuous quality improvement.
· Validate the effectiveness of the English Communications Program through continuous performance analysis based on well-defined measurable targets.
· Conduct orientation and calibration sessions with HR Recruitment, QA, Training and Account Officers on English communications levels.
· Educate operations and support groups on the English Communications Program in Sykes Philippines
· Ensure process compliance in the implementation of the English Communications Program.
· Perform other tasks that may be related to the English Communications Program.
QUALIFICATIONS
Language Program Development
1. Ability to negotiate, create and drive language intervention programs within an assigned account
2. Ability to analyze language performance data and use in development and effectiveness tracking of language interventions.
3. Ability to effectively consult accounts on language interventions and work in the capacity of a Subject Matter Expert
4. Effective coaching and mentoring skills.
5. Effective problem resolution skills.
6. Ability to identify and respond to account language needs.
7. Proactive in taking responsibility for addressing English language issues in an assigned account.
Planning and Organizing
1. Drive and take ownership of language programs for assigned accounts
2. Deliver projects on time as negotiated with account management
3. Deliver projects on time as assigned by English Communications Department
4. Review and evaluate an account’s English Communications program, and plan implementation in close coordination with Operations
5. Organize time and work so as to manage priorities effectively and meet deadlines
6. Make effective and efficient use of the office resources
EDUCATION and/or EXPERIENCE
1. University degree preferably in Communications, Education, English or English as a Second Language
2. Experienced and immersed in a native English-speaking culture
3. Experienced in developing and delivering language curricula in an academic or business environment.
4. Related experience in effective monitoring, coaching, and training
5. High organizational, planning and negotiation skills
6. Proven analytical and creative thinking abilities
Required language(s): English.
Visit http://ph.sykes.com for more information about our Philippines office.
Human Resource Assistant
Author: Call Center Agent, Category: Nucomm International, Ortigas, Pasig
Human Resource Assistant
(NCR - Ortigas - Pasig City)
* Pre screen applicants both online and over the phone
* Book interviews
* Conduct interview scheduled by themselves & RRC’s
* Schedule online testing
* Pull scores and confirm eligibility
* Create & Deliver offer letters electronically
* Keep all appropriate hiring tandims updated
* Assist in maintaining reports for Recruiting & Retention
* Support RRC’s & Recruiting Manager where required
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in any field.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.
* Must be shift flexible
Nucomm International
5th Flr. Ortigas Building,
Ortigas Avenue cor. Meralco Avenue, Pasig City, National Capital Reg 1600
Telephone: 702-2400 Loc 38019
HR Support Specialist (Job Code: EFS-HSS)
(NCR - Ortigas - Pasig)
RESPONSIBILITIES:
* This person will act as liason between business services and division customers with division HR, Finance, operations management, and employee customer population to understand their requirements and needs
* The person will be the subject matter expert in all areas of the Human Resource Management System (HRMS) operations support and must ensure that Manila support team is achieving the desired level of customer service through operational support to achieve the EBS service level goals. Serve as the main customer contact for HRMS and third party administration for all related issues.
REQUIREMENTS:
* Bachelor’s Degree in Accounting or any Business, Computer Science or any IT Business-related course
* Minimum of 2 years of related work experience preferably in a multi-division, multi-cultural environment
* Background in HRIS (HR Information System) applications is a must
* Experience with Oracle is preferred
* Knowledge in usage of MS Excel, MS Word
* Excellent communication skills, both verbal and written
Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EFS-HSS.
Sykes Asia, Inc.
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
IT Change Management Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* This position will conduct change review and adherence using tools provided pertinent to the Geographic Region for IT Change Management.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Must have knowledge in technical Information Systems and Architechtures.
* At least 1 year of working experience related to Service Management, ITIL, and/or IT Operations. (Experience in Service Management, including executing processes based on ITIL best practices, preferred.)
* Applicants must be willing to work in Pasig City.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID.
Customer Service Representatives - DAY SHIFT
Author: Call Center Agent, Category: Orchid Cybertech, Ortigas, Pasig
Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City)
Requirements:
* Call Centre experience is a must.
* Graduate of any related university degree and with related work experience. Preferably Bachelor in Business Administration, Accounting, Commerce or Finance
* Must hold a strong command with the English Language both in written and oral.
* Customer service skills and dedication with knack to investigate issues, provide solutions and meet all client’s concerns
* Analytical, results- oriented and a team player
* Conflict management skills and telephone etiquette are essential
* Experience in business-to-business customer service or call center or collection background
* Good Administrative skills
* Able to carry out various work flow procedures such as Process payments, Complaint escalation, Debt collection, registrations and renewals
* Work closely with computerized systems and follow up on customer’s billing and unpaid charges
* Resolve our customers’ queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
* Ensure schedule adherence Applicants must be willing to work on a DAY-shifting schedule.
* Required language(s): English.
If you are looking for a career in CALL CENTRE and still want to HAVE YOUR NIGHT LIFE, apply now!
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig
You may also send your resume to: ocsi_hr@tpg.com.au
International Sales Representatives
Author: Call Center Agent, Category: OneWorld Connections Inc, Ortigas, Pasig
International Sales Representatives
Should be at least 2nd year college level or a two (2) year diploma/associate course.
Good communication skills and a strong personality.
Should be sales savvy and computer literate.
At least 6 months outbound call center experience is preferred
Must have undergone rigid foundations and sales training
Must be willing to work in Ortigas Center.
Must be willing to work on holidays and shifting schedules.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
OneWorld Connections Inc. is a call center doing Inbound and Outbound Calls. The Newest and Innovative Center in the industry today. Located at the 31st Floor Wynsum Corporate Plaza Emerald Avenue Ortigas Center Pasig City.
Email and Chat Support Representatives
Author: Call Center Agent, Category: Nucomm International, Ortigas, Pasig
Email and Chat Support Representatives
Responsibilities:
* Provides first line customer care support through chat and email.
* Utilizes tools and resources to walkthrough customers and resolve issues.
* Ensure required information is entered into central database pertaining to customer problems or requests.
* Meet predetermined quotas and targets, while managing daily operations and represent the client in a professional manner.
* To meet or exceed client requirements for deliverable output as defined by the client.
* Provide value-added services when each customer is contacted.
* Ensure highest quality is maintained to meet and/or exceed client specifications.
* Meet or exceed requirements for productivity, availability and quality measurements (emails per hour, CSAT, etc.) to ensure activity levels are sufficient enough to drive results.
REQUIREMENTS:
Education:
* Candidate must be at least 2nd year College.
Technical or specific skills:
* Fluent in written and spoken American English
* Fluent in any additional written and spoken language supported.
* Proficient with report writing , business correspondence and procedure manuals.
* Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office.
Nucomm International
Ortigas Building,
Ortigas Avenue cor. Meralco Avenue,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 Loc. 38019
International Sales Representatives
Author: Call Center Agent, Category: OneWorld Connections Inc, Ortigas, Pasig
International Sales Representatives
(Ortigas - Pasig City)
Should be at least 2nd year college level or a two (2) year diploma/associate course.
Good communication skills and a strong personality.
Should be sales savvy and computer literate.
At least 6 months outbound call center experience is preferred
Must have undergone rigid foundations and sales training
Must be willing to work in Ortigas Center.
Must be willing to work on holidays and shifting schedules.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
Interested applicants are invited to send their resume to:
jobs_cp@pacific.net.ph & green.t@pacific.net.ph
OneWorld Connections Inc. is located at 31/F Wynsum Corporate Plaza, Emerald Avenue Ortigas Center, Pasig City
« Previous Entries