Training Specialist – Clark (Clark – Pampanga) RESPONSIBILITIES: * Be proficient in training and successfully graduating knowledgeable trainees. * Become certified in training curriculum and facilitate service training classes. * Complete routine administrative tasks. * Become familiar with NCO policies/ guidelines. * Learn & demonstrate understanding of key performance indicators. * Become familiar and interact [...]

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CCT is a leading provider of offshore call center services. CCT employs over 2,500 agents at its contact center campus in the Philippines and serves over 80 well-known clients. Key services include; inbound customer service, technical support, sales, sales support, account inquiries and billing support, back office processing, email and webchat support. Visit CYBER CITY [...]

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Manager On-Duty (Central Luzon – Clark,Pampanga) Responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. OPERATIONS • Trend phone, electronic ticket, chat, and email flow patterns in real-time to identify and isolate possible outages. • Trend types of contacts and problem resolutions using the Client provided ticketing system. • Open Trouble [...]

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Network / Systems Engineer ( Makati City or Clark,Pampanga) Requirements: • Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent. • Required skill(s): Cisqo & Avaya • Required language(s): English, Filipino • At least 3 year(s) of working experience in the related field is required for this position. • Applicants [...]

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DESKTOP SUPPORT ENGINEER (National Capital Reg – Makati City,Clark Field Pampanga) REQUIREMENTS: * Candidate must possess at least a Bachelor’s/College Degree or Post Graduate Diploma / Master’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent. * At least 3 year(s) of working experience in the related field is required for this position. * Applicants [...]

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Sutherland Global Services Program Supervisor (for Clark, Pampanga) (Central Luzon – Clark,Pampanga) Requirements: * General Description of Job Duties – The Supervisor is responsible for leading a team of Customer Services Agents (CSR’s) who respond to client’s customer inquiries via telephone and/or email. The Supervisor is ultimately responsible for the outcome and results of the [...]

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