Call Center Jobs in the Philippines
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
Author: Call Center Agent, Category: Ortigas, Pasig, Summit Technologies
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
(Ortigas - Pasig City)
Qualifications:
* Must have at least 2 years experience in the field of medical transcription
* Can start immediately.
* Applicants must be willing to work in Pasig City.
* Applicants must possess a good working attitude
* Must be willing to work fulltime and in the graveyard shift
* Have excellent listening, comprehension and communications skills
* Must be willing to be trained
* Able to transcribe a minimum of 600 lines a day
* Computer proficient and can type words at a fast speed
Send your resume via email at:
HRD@summit-mt.com
Walk-in applicants are also welcome.
Summit Technologies, Inc.
Walk-in applicants are also welcome.
3/F Business Solutions Center, MERALCO Center, Ortigas Avenue, Pasig City
Tel: 631-4058/ 09052439086
Human Resource Assistant
Author: Call Center Agent, Category: Nucomm International, Ortigas, Pasig
Human Resource Assistant
(NCR - Ortigas - Pasig City)
* Pre screen applicants both online and over the phone
* Book interviews
* Conduct interview scheduled by themselves & RRC’s
* Schedule online testing
* Pull scores and confirm eligibility
* Create & Deliver offer letters electronically
* Keep all appropriate hiring tandims updated
* Assist in maintaining reports for Recruiting & Retention
* Support RRC’s & Recruiting Manager where required
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree , Post Graduate Diploma / Master’s Degree or Professional License (Passed Board/Bar/Professional License Exam) in any field.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Human Resources or equivalent.
* Full-Time positions available.
* Must be shift flexible
Nucomm International
5th Flr. Ortigas Building,
Ortigas Avenue cor. Meralco Avenue, Pasig City, National Capital Reg 1600
Telephone: 702-2400 Loc 38019
HR Support Specialist (Job Code: EFS-HSS)
(NCR - Ortigas - Pasig)
RESPONSIBILITIES:
* This person will act as liason between business services and division customers with division HR, Finance, operations management, and employee customer population to understand their requirements and needs
* The person will be the subject matter expert in all areas of the Human Resource Management System (HRMS) operations support and must ensure that Manila support team is achieving the desired level of customer service through operational support to achieve the EBS service level goals. Serve as the main customer contact for HRMS and third party administration for all related issues.
REQUIREMENTS:
* Bachelor’s Degree in Accounting or any Business, Computer Science or any IT Business-related course
* Minimum of 2 years of related work experience preferably in a multi-division, multi-cultural environment
* Background in HRIS (HR Information System) applications is a must
* Experience with Oracle is preferred
* Knowledge in usage of MS Excel, MS Word
* Excellent communication skills, both verbal and written
Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EFS-HSS.
Sykes Asia, Inc.
19F One San Miguel Avenue, San Miguel Ave. cor Shaw Blvd., Pasig City 1550
IT Change Management Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* This position will conduct change review and adherence using tools provided pertinent to the Geographic Region for IT Change Management.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Must have knowledge in technical Information Systems and Architechtures.
* At least 1 year of working experience related to Service Management, ITIL, and/or IT Operations. (Experience in Service Management, including executing processes based on ITIL best practices, preferred.)
* Applicants must be willing to work in Pasig City.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID.
Team Lead for Web Support Training Team
(Pasig - NCR)
RESPONSIBILITIES:
• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the training team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Feedback team performance, does PEP and/or coaching on weekly basis
• Monitors technical skills of the team and recommends additional training when needed
• Designate tasks to available team members in shared projects
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team
• Develop, maintain and update the Crewcheck website
• Support testing activity via on-line administration tool
• Reinforce program goal and process to users and their managers
• Prepare and distribute reports and related trends
• Author and publish new test with content and pooling in English, Chinese and Russian versions
• Develop web based programs for the Global Training team
• Maintain and update the Sales University (SQL Server) database
• Participate in conference calls with Consultative Selling team for project discussion and updates
• Create breeze presentations for E-learning
REQUIREMENTS:
• Must have a College degree in or similar in an IT course
• Must have good IT and computing and programming skills
• Must also have strong technical writing skills
• Must have knowledge in the following Languages: ASP, VBScript, JavaScript, HTML, Visual Basic 6.0 (.NET is a plus but not required)
• Must have knowledge in the following Applications:MS Frontpage, Macromedia Dreamweaver, Flash 8.0, Adobe Photoshop 7.0, Visio, Adobe Acrobat, MS Office
Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EMR-WEB TL
Customer Service Representatives - DAY SHIFT
Author: Call Center Agent, Category: Orchid Cybertech, Ortigas, Pasig
Customer Service Representatives - DAY SHIFT
(National Capital Reg - Ortigas Center, Pasig City)
Requirements:
* Call Centre experience is a must.
* Graduate of any related university degree and with related work experience. Preferably Bachelor in Business Administration, Accounting, Commerce or Finance
* Must hold a strong command with the English Language both in written and oral.
* Customer service skills and dedication with knack to investigate issues, provide solutions and meet all client’s concerns
* Analytical, results- oriented and a team player
* Conflict management skills and telephone etiquette are essential
* Experience in business-to-business customer service or call center or collection background
* Good Administrative skills
* Able to carry out various work flow procedures such as Process payments, Complaint escalation, Debt collection, registrations and renewals
* Work closely with computerized systems and follow up on customer’s billing and unpaid charges
* Resolve our customers’ queries and concerns by providing real time support accurately for Internet customers in Australia through phone and email.
* Ensure schedule adherence Applicants must be willing to work on a DAY-shifting schedule.
* Required language(s): English.
If you are looking for a career in CALL CENTRE and still want to HAVE YOUR NIGHT LIFE, apply now!
Orchid Cybertech Services, Inc.
21F Robinsons Equitable Tower,
ADB Ave. Ortigas, Pasig
You may also send your resume to: ocsi_hr@tpg.com.au
DSS/ Production Services Analyst
(National Capital Reg - Pasig City)
Responsibilities:
* Possess strong knowledge of I.T. operations and DSS Scheduling software.
* Must have mastered knowledge of operations principles.
* Must perform continuous analysis of production jobs.
* Must provide solutions while working with all groups impacted by problems.
* Maintain and update departmental documentation.
* Ability to document and author solutions that define production processing, problem resolution and process improvements.
* Be part of a process to monitor report delivery to all of our internal and external clients globally.
* Monitor 24×7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise. Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects by 8AM ET, as well as ensuring various intra-day processes are completed on time.
* Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Technical certification in the IT field is highly preferred.
* Excellent verbal and written communication skills.
* Conscientious, with attention to detail a must.
* Must demonstrate strong analytical skills.
* Knowledge of computer systems and procedures.
* Knowledge of when to escalate and work with the next level for problem resolution.
* Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
* Ability to analyze and resolve technical problems.
* Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
* May provide consultation and advice on major implementations ensuring services are not compromised
* Ability to work weekends and/or various shift rotations as required.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or technical experience or education in IT technical support, IT operations and IT call centers.
* Full-Time positions available.
Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414
Bring 2 copies of your updated resume and a valid ID. This will be for a top notch account.
Business Transcriptionist
Author: Call Center Agent, Category: Pasig, Profiles Asia Pacific
Business Transcriptionist
(NCR - Pasig City)
RESPONSIBILITIES:
* Transcribe business voice mails/messages and email them.
QUALIFICATIONS:
* Good listening and typing skills
* Can type at least 30 words per minute
* Completed at least three years of college education in any field, or finished a certificate or diploma course
* Willingness to work in a fast-paced, dynamic and schedule-shifting environment
* Fresh graduates and applicants without previous work experience are welcome to apply
* Required language(s): English.
Due to urgency of the requirements interested applicants may proceed to:
LG OMM Citra Building San Miguel Avenue
Ortigas Pasig City
Tel. No. 635-9215
Look for JP or Bulak ot Khajel
International Sales Representatives
Author: Call Center Agent, Category: OneWorld Connections Inc, Ortigas, Pasig
International Sales Representatives
Should be at least 2nd year college level or a two (2) year diploma/associate course.
Good communication skills and a strong personality.
Should be sales savvy and computer literate.
At least 6 months outbound call center experience is preferred
Must have undergone rigid foundations and sales training
Must be willing to work in Ortigas Center.
Must be willing to work on holidays and shifting schedules.
Applicants should be Filipino citizens or hold relevant residence status.
Full-Time positions available.
OneWorld Connections Inc. is a call center doing Inbound and Outbound Calls. The Newest and Innovative Center in the industry today. Located at the 31st Floor Wynsum Corporate Plaza Emerald Avenue Ortigas Center Pasig City.
Email and Chat Support Representatives
Author: Call Center Agent, Category: Nucomm International, Ortigas, Pasig
Email and Chat Support Representatives
Responsibilities:
* Provides first line customer care support through chat and email.
* Utilizes tools and resources to walkthrough customers and resolve issues.
* Ensure required information is entered into central database pertaining to customer problems or requests.
* Meet predetermined quotas and targets, while managing daily operations and represent the client in a professional manner.
* To meet or exceed client requirements for deliverable output as defined by the client.
* Provide value-added services when each customer is contacted.
* Ensure highest quality is maintained to meet and/or exceed client specifications.
* Meet or exceed requirements for productivity, availability and quality measurements (emails per hour, CSAT, etc.) to ensure activity levels are sufficient enough to drive results.
REQUIREMENTS:
Education:
* Candidate must be at least 2nd year College.
Technical or specific skills:
* Fluent in written and spoken American English
* Fluent in any additional written and spoken language supported.
* Proficient with report writing , business correspondence and procedure manuals.
* Excellent / proven technical knowledge in computers, specifically PC troubleshooting, knowledgeable in OS, Win95/98/2000/XP and Microsoft Office.
Nucomm International
Ortigas Building,
Ortigas Avenue cor. Meralco Avenue,
Pasig City,
National Capital Reg 1600
Telephone: 702-2400 Loc. 38019