Call Center Jobs in the Philippines
IT Support Staff
Author: Call Center Agent, Category: Libis, Quezon City, iTouchpoint Softech
IT Support Staff
(National Capital Reg - Quezon City)
Requirements:
* Candidate must possess a Bachelor’s/College Degree in Computer Science/Information Technology or any other equivalent course
* Preferred skills: Networking, TCP/IP, VoIP, IIS, Apache & PBX
* Preferably with 2 years of working experience in the related field
* Dynamic, Analytical and able to work with minimal supervision
* Willing to work on shifting schedules
Interested individuals may apply personally or send resume to:
iTouchpoint Softech, Pvt. Ltd.
22/F IBM Plaza, Eastwood City Cyberpark
Libis, Quezon City
Tel. No.: (632) 339-7900 local 112
Email: amadea.chua@rp.itouchpoint.com
Senior Manager, Sales and Solutions Support
Author: Call Center Agent, Category: Libis, Quezon City, arvato digital services
Senior Manager, Sales and Solutions Support
(National Capital Reg - Libis, Quezon City, Eastwood City)
KEY RESPONSIBILITIES:
Help to develop, build and implement the business plan and strategy for creating an offshore BPO portfolio that will generate highly profitable multi-million dollar customer revenues.
Build a high-performance team in the Philippines that can support high-touch data entry, mining and analysis tasks, and various other projects as requested by internal customers.
Develop strong infobroker competencies allowing us to offer data and competitive research solutions.
Develop a deep understanding of the offshore BPO industry and market segment and leverage this knowledge to create new and innovative opportunities.
Work closely with global team members and business owners to establish target account strategies across verticals, and utilize these strategies to penetrate existing key accounts with the new solutions offerings.
Establish key relationships with decision makers at top Fortune 500 companies, and leverage these relationships to drive the end-to-end sales cycle process - including lead generation, qualification, Request for Proposal (RFP) response management, pricing development, proposal presentation and negotiating deal closing.
Communicate on a regular basis with the local staff, site management and senior management regarding objectives, priorities, targets, plans and accomplishments.
Develop and analyze key metrics to measure the success and effectiveness of business programs, and report the results to stakeholders on a regular basis.
Assist with special projects and other duties as assigned.
MINIMUM QUALIFICATIONS:
Bachelor’s degree in Business Management or equivalent field required; the ideal candidate will have an MBA.
Minimum of 5 years experience in the BPO and/or Customer Care industry, with P&L responsibilities and driving profitable revenue growth.
Previous experience working with a structured process excellence system – e.g., Six Sigma, Lean process design, value stream mapping, etc.
Strong working knowledge of BPO applications, technologies and key performance indicators.
High degree of verbal and written English communication skills, rational persuasion and negotiating
aptitude, and the ability to effectively and concisely present information at all levels of the organization and to the general public.
Ability to develop, analyze and interpret financial reporting, legal agreements, complicated pricing structures and business modeling.
Demonstrated senior management leadership skills – i.e., ability to build high performance teams, manage large operations, motivate employees to exceed performance initiatives, and posses a strong understanding of the organizational and financial elements of a business operation.
Demonstrated ability to manage multiple projects leading technical and development teams, and working with peers in a cross-functional setting.
Innovative fast learner with an entrepreneurial spirit and the ability to react quickly and take advantage of changing business conditions.
Willingness and ability to work in a multi-cultural environment and to travel internationally.
Please email your detailed resume to career@arvatophilippines.com
Check their website http://www.arvatophilippines.com
Training Specialist - Clark
Author: Call Center Agent, Category: NCO Group, Quezon City
Training Specialist - Clark
(Clark - Pampanga)
RESPONSIBILITIES:
* Be proficient in training and successfully graduating knowledgeable trainees.
* Become certified in training curriculum and facilitate service training classes.
* Complete routine administrative tasks.
* Become familiar with NCO policies/ guidelines.
* Learn & demonstrate understanding of key performance indicators.
* Become familiar and interact with all departments.
* Attend training and quality sessions and remain current with product knowledge and quality expectations.
* Deliver presentations, training, or instruction to staff, management, clients, or the general public.
* Designs and/or prepares training/instructional materials, teaching aids and devices.
* Monitor and evaluate operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
* Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
* Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
* Other tasks as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Strong presentation skills.
* Applicants must be willing to work in Clark,Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
NCO Group
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com
HELPDESK ANALYST
Author: Call Center Agent, Category: Link2Support, Quezon City
HELPDESK ANALYST
(National Capital Reg - Quezon City)
Requirements:
* BS or AS degree in Information Systems or related course. Information Systems or related field, or 2 yrs of help desk / technical support experience.
* • Excellent analytical, interpersonal, and communication skills (verbal and written).
* • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques
* • Excellent customer service skills and can maintain a high degree of professionalism under pressure.
* • Well versed with browsers, worldwide web and e-Commerce.
* • Functional knowledge of MS-WORD, MS-Excel, PowerPoint and MS ACCESS.
* • Knowledge of MS-Outlook e-mail system preferred.
* • Networking, Internet knowledge, and self-learning capabilities are a plus.
* • Working knowledge of Relational Databases a plus.
* • Intermediate SQL skills a plus.
* • Must be a team player and have CAN DO attitude.
* • Familiarity with Microsoft Word and Excel.
Visit Link2Support website at WWW.LINK2SUPPORT.COM for more information.
Workforce Analyst / Real Time Coordinator
Author: Call Center Agent, Category: Aditya Birla Minacs Phils Inc, Libis, Quezon City
Workforce Analyst / Real Time Coordinator
(National Capital Reg - Quezon City)
Responsibilities:
Responsible for managing a staffing plan to ensure the call center is appropriately staffed. Developing employee schedules for shifts and rotations. Reporting staffing needs and performance. Monitoring intra-day work volume (calls and work time). Ensures client/customer goals are met by analyzing work volume variances to forecast and re-forecasting as necessary to adjust the staffing levels. Allocates new staffing requirements to the business units and monitors continuously to ensure that goals are being met. Will provide direction on staffing adjustments and will also interface with Team Leaders, and Operations Managers, as appropriate.
Requirements:
• Must have finished at least 2 years in college or equivalent
• 1-2 years workforce management experience (scheduling employees and establishing staffing needs)
• Strong written and oral communication skills
• Experience in conducting real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.
• Skilled in ensuring all required data is tracked and trended on a continuous basis
Aditya Birla Minacs Phils Inc (formerly Transworks BPO)
10/F Eastwood 1800 Building Eastwood City, Libis, Quezon City Quezon City 1600
http://www.minacs.adityabirla.com
Help Desk Analyst - Cubao
Author: Call Center Agent, Category: APAC, Cubao, Quezon City
Help Desk Analyst - Cubao
(National Capital Reg - Quezon City)
* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
* Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
* Provide technical support to computer end users via the following methods: phone, email, or remote access.
* Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with the appropriate IT staff.
* Work as an extension of the Help Desk that APAC has in the U.S to coordinate and communicate regularly and with them.
* Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Maintain and enforce company policies and standards regarding use of hardware, software and information resources.
* Maintain appropriate network security policies.
* Maintain documentation of equipment, software, processes and procedures.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Experience in personal computers or local area network operations
* Knowledge of Microsoft Office applications
* Knowledge of Windows operating systems (2K, XP and Vista)
* Able to gain expertise in the use of the company’s ticketing software
* Speaks fluid English Language
* Willing to work on shifting schedule and during holidays
* 6 Full-Time positions available.
For more information about our company, visit our website at: http://www.apaccustomerservices.com
Inbound Customer Service Associates for Automotive Account (Commonwealth)
Author: Call Center Agent, Category: Commonwealth, Convergys, Quezon City
Inbound Customer Service Associates for Automotive Account (Commonwealth)
(National Capital Reg - Commonwealth, Quezon City)
REQUIREMENTS:
* Applicant should have completed at least 2 years of college.
* Good to Above Average English Communication Skills
* Dependable with proficient attention to detail.
* Applicants must be willing to work in Commonwealth
* Willingness to rotate shifts (holidays, Christmas, New Year, Lent etc, weekdays, weekends, evening and morning shifts)
* Ability to learn.
* Courteous with strong customer service orientation.
* Must be flexible with the ability to adapt to changes quickly and think conceptually.
* Possess insight into self and others.
* Solid problem solving skills.
* Some technical knowledge.
* Knowledge of basic computer operations.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
WALK-IN APPLICANTS ARE IMMEDIATELY PROCESSED.
Drop by any of our offices from Mondays to Fridays at 9:00 a.m. until 6:00 p.m. Kindly bring an updated resume with recent photo.
Commonwealth: 2nd flr. Diliman Commercial Complex, Commonwealth Avenue, QC
MEDICAL TRANSCRIPTIONIST
Author: Call Center Agent, Category: IBIZ OUTSOURCE, Libis, Quezon City
MEDICAL TRANSCRIPTIONIST
(National Capital Reg - Quezon City)
Requirements:
* 1 year minimum experience as a medical transcriptionist
* Can attain at least 95% accuracy
* Proficient in English language/grammar
IBIZ OUTSOURCE TECHNOLOGY INC.
BPO- MEDICAL TRANSCRIPTION SERVICES
Unit 19, 3rd Floor TOPY’S PLACE BLDG., INDUSTRIA
COR. ECONOMIA STS., LIBIS , QUEZON CITY
CONTACT PERSON: Ms. Sol Lintag
Email Address:sol527@yahoo.com
200 CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER ACCOUNT
Author: Call Center Agent, Category: IBM Business Services, Libis, Quezon City
200 CUSTOMER SERVICE REPRESENTATIVES FOR A PIONEER ACCOUNT
(Quezon City - NCR)
IBM Business Services, Inc. are looking for Call Center professionals who want to take on exciting and challenging roles in various HR facets, such as Compensation, Benefits, Payroll, Expatriate and Relocation Services, Employee Data Management, and HR Information Systems.
Requirements
* Must have at least 6 months of work experience in the Contact
* Possess excellent communication and customer service skills.
* Undergraduates are encouraged to apply.
* Willing to work on night shift.
7/F, 1800 Eastwood Avenue Building
Eastwood City Cyberpark, Libis, Quezon City
Tel No: 9956987 loc 5093
All applicants are encouraged to Walk-in
Call Center Agents with exp. - Compensation at least 25t
Author: Call Center Agent, Category: Call Center Learning Institute, Quezon City
Call Center Agents with exp. - Compensation at least 25t
(National Capital Reg - Quezon City)
Requirements:
* Candidate must be a degree holder.
* Required skill(s): computer skills.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Must have at least 6 months call center experience or with customer service
* Willing to specialize In Credit and Financial Services
* Full-Time positions.