Call Center Jobs in the Philippines
Jr. Business Analyst
Author: Call Center Agent, Category: B&M Global Services, Taguig City
Jr. Business Analyst
(National Capital Reg - Taguig, MM (Bonifacio Global City))
Responsibilities:
* This position involves participating in Financial and Risk Domain projects as a business analyst.
* This position will perform as a functional expert of assigned applications which entails detailed analysis on operational and project related tasks.
* Gain detailed product and database knowledge to perform as a functional expert of assigned applications
* Perform detailed analysis for troubleshooting purposes or related to project tasks
* Analyze user requirements and develop solutions
* Work with programmers and other technical resources to refine and meet those requirements
* Perform application testing
* Develop project documentation as required
* Work directly with users to understand and resolve issues
* Document business requirements and use cases
* Develop user documentation
* Deliver user training as needed
* Assist team members with analysis and project related tasks
Requirements:
* Bachelor’s degree, preferably in Business, Finance, Accounting or Computer Science
* 1 – 2 years experience in performing detailed analysis tasks
* Experience in a legal environment a plus
* Excellent analytical ability
* Business process knowledge a plus
* Good communications skills with ability to work with all levels of personnel
* Good writing skills
* Work well independently, as well as a team member
* Ability to translate functional issues and questions into application solutions
* Knowledge of MS Office Suite, especially Access and Excel, and MS Project
ADDRESS:
14th Floor Net One Center
26th St. cor 3rd Ave. Crescent Park West
Bonifacio Global City, Taguig City
EMAIL: bmgsm.hr@bakernet.com
TRUNK LINE: 819-4200
Marketing Data Strategist (SQL)
Author: Call Center Agent, Category: Fort Bonifacio, TELUS International, Taguig City
Marketing Data Strategist (SQL)
(National Capital Reg - Taguig City)
Responsibilities:
* To translate the business needs and strategy into a well documented work request.
* assisting in allocating/prioritizing the work to the appropriate resources in center as well as personally carrying out the execution in the more complicated instances.
* Based on a pre-defined data brief and using the campaign planning tool, produce counts to identify target groups to be included in specific communications.
* Assist in the definition of specific campaigns details to ensure results can be properly measured.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required skill(s): SQL.
* Strong targeting and database skills.
* Ability to understand business and marketing strategies.
* Candidate should have excellent english conversation skills
* Willingness to work in shifts.
* Strong Project Management Skills.
* Ability to understand Business and Marketing Strategies.
* Applicants must be willing to work in Taguig City.
* Preferrably Officer Level (2 to 4 yrs SQL Experience)
* Applicants should be Filipino citizens or hold relevant residence status.
* Marketing Conceptualization Skills/Experience an advantage
* Project Management Skills/Experience is preferred
* BPO / Call Center operations experience is a plus.
* Full-Time positions available.
Interested candidates may visit us Mondays to Fridays, 11am-4pm at our recruitment site:
5th Flr. Market! Market!, Bonifacio Global City, Taguig, Metro Manila
You may also email us your comprehensive resume and contact numbers (Subject: Marketing Data Strategist (SQL) - Non-Agent Position) to: recruitment@telusinternational.com.ph
For more information please visit www.telusinternational.com.ph or call through 6389440
Customer Service Representatives for a Pilot Account
Author: Call Center Agent, Category: Fort Bonifacio, Infosys BPO Ltd, Taguig City
Customer Service Representatives for a Pilot Account
(National Capital Reg - Taguig)
Requirements:
* Excellent spoken English
* Inbound desktop & laptop tech support
* Strong customer service skills
* Customer Support (Pre-Sales) 1-2 years experience in product pre-sales support, order entry, order tracking, and customer issue resolution.
* Fresher’s are welcome to apply
* Openness to working in shifts
* Graduates only. Strictly no under graduates.
* Good knowledge of MS Office
* Willing to work in Taguig – Fort Bonifacio
Interested candidates can walk into our office from Monday to Friday between 11:00am – 6:00pm.
Address:
Infosys BPO Ltd
3rd Floor, Trade Hall
Metro Market! Market!
Fort Bonifacio.
Send in your resumes to: careers_philippines@infosys.com
QA Analyst for Customer Service Account
Author: Call Center Agent, Category: TELUS International, Taguig City
QA Analyst for Customer Service Account
(NCR - Taguig City)
Requirements:
QUALIFICATION REQUIREMENTS
Work Experience: At least six (6) months working experience in a quality assurance field in a call center.
Specific Technical Skills: General / basic knowledge of call center operations and organization. Proficiency with MS Office applications (i.e. MS Word, Excel).
Other Capabilities: Analytical skills. Problem-solving and decision-making skills. Excellent oral and written communication skills. Adaptive to changing work schedules. Active listening skills. Operates with minimal supervision. Multi-tasking skills.
PLEASE VISIT TELUS International MONDAY-FRIDAY 11am-4pm AT OUR MARKET MARKET MALL RECRUITMENT HUB
5th flr. Market! Market!, Bonifacio Global City Taguig Metro Manila
Website: www.telusinternational.com.ph
JOBS HOTLINE: 638.9440
EMAIL: moving.up@telus.com
Technical Support Associates
Author: Call Center Agent, Category: Ambergis, Taguig City
Technical Support Associates
(National Capital Reg - Taguig City)
Requirements:
* Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* Required skill(s): above average English communication skills, PC (software/hardware/internet) troubleshooting skills, networking skills, customer service skills, problem solving skills.
* Applicants must be willing to work in Market! Market! Taguig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.
PLEASE VISIT US MONDAY-FRIDAY 10am-7pm AT ANY OF OUR 2 RECRUITMENT HUBS
5th Level Market! Market!, Bonifacio Global City Taguig Metro Manila
OR
31/F Discovery Centre, ADB Avenue, Ortigas Center
(www.ambergrissolutions.com)
JOBS HOTLINE: 638.9440
Performance Management Associate
Author: Call Center Agent, Category: Ambergis, Pasig, Taguig City
Performance Management Associate
(National Capital Reg - Pasig City,Taguig City)
Responsibilities:
POSITION SUMMARY
Assists in the design and spearheads the conduct of training programs / activities that impart and strengthen the officers’ orientation towards the Vision, Mission, Values, and Competencies of the Company. Responsible for the coordination of the LEAD programs of the company.
MAJOR RESPONSIBILITIES
- Assists various internal functions / departments in the design, conduct, and facilitation of Management Development Training Programs. Facilitates the further education of existing employees by equipping them with the skills necessary to improve work performance.
- Acts as the over-all coordinator of the LEAD programs.
- Under the supervision of the Organizational Development Manager, evaluates the Company’s desired level of success and proposes OD training initiatives to achieve these goals. Keeps abreast of frequently arising employee issues and explores possible Organizational Development interventions to address these.
Requirements:
- Candidate must possess at least a Bachelor’s/College Degree in any field.
- Applicants must be willing to work in Pasig City,Taguig City.
- Applicants should be Filipino citizens or hold relevant residence status.
- Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
- Full-Time positions available.
PLEASE VISIT US MONDAY-FRIDAY 12nn-7pm AT OUR MARKET MARKET MALL RECRUITMENT HUB
5th flr. Market! Market!, Bonifacio Global City Taguig Metro Manila
(www.ambergrissolutions.com)
JOBS HOTLINE: 638.9440 loc. 7095 look for Vince Santiago
EMAIL: moving.up@ambergrissolutions.com
Programmer Analyst
Author: Call Center Agent, Category: Ambergris, Taguig City
Programmer Analyst
(National Capital Reg - Pasig City,Taguig City)
Requirements:
Candidate must possess at least a Bachelor’s/College Degree
Required skill(s): JAVA, Flash, Enterprise JavaBeans Technology, Java 2 EE, Java Script
Preferred skill(s): C++, C#, .NET. VB, Dreamweaver
Applicants must be willing to work in Pasig City and/or Taguig City.
Preferably supervisor / 5 yrs & up experienced employees specializing in IT/Computer - Software or equivalent.
Full-Time positions available.
PLEASE VISIT US MONDAY-FRIDAY 12nn-7pm AT OUR MARKET MARKET RECRUITMENT SITE
5th flr. Market! Market!, Bonifacio Global City Taguig Metro Manila
(www.ambergrissolutions.com)
JOBS HOTLINE: 638.9440 local 7095 Look for Vince Santiago
EMAIL: moving.up@ambergrissolutions.com
QA Engineer
Author: Call Center Agent, Category: Ambergris, Taguig City
QA Engineer
(National Capital Reg - Taguig City)
Responsibilities:
* He/She shall be responsible for verifying quality deliverables for a defined project. Technical responsibilities include targeted testing (positive, negative and boundary), regression testing, documentation, time management, defect tracking and adherence to existing standards and best practices. Also responsible for supporting internal and customer-based initiatives, delivering detailed status and issue escalation to management, and general problem resolution. May be responsible and accountable for entire modules and/or applications across multiple technologies.
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* 2 years college in a science related major or 3 years equivalent work experience in QA or computing
* Understanding of Internet applications (D/HTML, Javascript, ASP, JSP)
* Experience working with SQL (ability to construct and execute queries)
* Experience operating in a Windows and/or Unix/Linux OS environments
* Proficiency with at least one internal application
* Experience with toolsets:
* - Defect tracking: Request System, ClearQuest or like
* - Source Code Control: ClearCase, Visual Source Safe or like
* Ability to act independently on assigned projects
* Ability to participate in process and quality brainstorming activities
* Ability to identify and solve problems of moderate complexity independently
* Ability to work in a team environment
* Ability to execute project assignments utilizing multiple resources
* Ability to work on multiple projects/assignments concurrently under aggressive deadlines
* Ability to develop and maintain simple automated test scripts in limited environments
* Applicants must be willing to work in Taguig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* 2 Full-Time positions available.
PLEASE VISIT US MONDAY-FRIDAY 12nn-7pm AT OUR MARKET MARKET MALL RECRUITMENT SITE
5th flr. Market! Market!, Bonifacio Global City Taguig Metro Manila
JOBS HOTLINE: 638.9440 loc. 7095
EMAIL: moving.up@ambergrissolutions.com