Account Supervisor (EDSA/Ortigas) (National Capital Reg) Responsibilities: * Responsible for direct supervision of 15 agents * Manages assigned agents to meet performance, quality, end-user satisfaction and hour’s goals by providing guidance, support and education according to company processes * Prepares and analyzes helpful data * Escalates issues when necessary * Takes the lead in launching [...]

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Account Manager (EDSA/Ortigas) (National Capital Reg – EDSA/Ortigas Site) * Ensures overall client satisfaction through the daily coordination and oversight management of all aspects of the project — with a clear focus on meeting and exceeding client performance, quality and production expectations. * Ensure a strong, consistent relationship with day-to-day client contacts * Promptly take [...]

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Security Support Specialist (EDSA/Ortigas) (National Capital Reg – EDSA/Ortigas Site) Responsibilities: * Reports directly to the Director of Security. * Requires working U.S. Business Hours * Must be experienced in the Microsoft Office Suite such as Word, Excel, Outlook, Powerpoint, etc. * Performs a variety of internal auditing functions and escalates issues such as, but [...]

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Inbound Telemarketing Agents (EDSA/Ortigas) (National Capital Reg – EDSA/Ortigas Site) Responsibilities: Requirements: * Proven sales performance records * Exceptional Call handling skills * Excellent Verbal and Written English communication skills * Active listening skills * Enthusiastic, and outgoing * Strong SALES presentation and probing skills * Values QUALITY of call/ Highly customer oriented * Flexible [...]

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Security Engineer (Mall of Asia) (National Capital Reg) Responsibilities: * Use the issue tracking software to log activities on each issue/request worked on. * Take direction from the Support Lead on which issues to work on. * Proactively work on issues assigned to the support team. * Follow up on issues assigned to make sure [...]

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Call Center Agents for a dayshift Account (National Capital Reg – Pasig City / Mandaluyong City) REQUIREMENTS: * Graduate of any four year course or accomplished at least second year college. * Exceptional communication skills and call handling skills. * Flexible to changes and has sense of urgency * Time Management Skills * Can work [...]

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Outbound Call Center Agent (National Capital Reg – Pasig City / Mandaluyong City) Responsibilities: Requirements: * Graduate of any course or finished at least 2 years in college * At least six (6) months call center experience, required * Preferrably with sales background * Type 25wpm * Computer literate (MS Office applications) * Logical problem [...]

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Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters. No details on [...]

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Supervisor for Customer Service (Sucat) (National Capital Reg – Sucat, Parañaque City) REQUIREMENTS: * Extremely outgoing personality. * Very motivated and with good sales presentation skills. * Highly flexible. * Highly Customer Service Oriented. * Excellent communication skills. * Adept in using Internet Explorer. * Experience in Financial CS, preferred. * Applicants must be willing [...]

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Workforce Manager (National Capital Reg – Mandaluyong City) REQUIREMENTS: * Strong quantitative and analytical skills.z * Must be proficient with Excel and have a strong working knowledge of Windows based programs. * Must be able to multi-task, be detail oriented and possess strong organizational skills. * Ability to adapt and excel as a team player [...]

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