CALL CENTER OPERATIONS MANAGEMENT

03 Mar

Posted by Call Center Agent as Accenture, Cebu

CALL CENTER OPERATIONS MANAGEMENT
(Cebu – Visayas)

The Call Center Operations Management manages and coordinates the operational infrastructure and performance of the Accenture Customer Contact Services. This includes participation in the development, implementation, and administration of policies, systems, and procedures to improve efficiency of operations, and drives organization’s Call Center Vendors to meet expected Service Levels and Key Performance Indicator (KPI’s).

REQUIREMENTS:

We need highly qualified and skilled candidates with 3 years of Call Center Operations Management experience. Candidates must have demonstrated strong leadership skills, creative and enthusiastic approach to collaborative development of client relationships and opportunities, strong structured problem solving abilities and intellectual aggressiveness, and the ability to establish credibility quickly to promote a team environment conducive to impacting change.

You can contact Accenture at 7029000 loc 14420 or local 22939.
Visit http://accenture.com/philippinecarrers for more details.

8 Responses

jon wollmann

April 30th, 2008 at 1:16 pm
1

I’ve. Done mostly outbound sales
mae casumpang

June 7th, 2008 at 2:20 pm
2

hi..
i never been in call center company but i been working as a unit manager at a certain bank for 5 years with the expertise on public relation and communication. i am willing to assign at any place in Philippines.my contact # 6564037, 09108474118.
Prashant Pednekat

June 11th, 2008 at 5:56 am
3

i ,

The profile fits excatly to what i my expertise skills are .

I come from a hardcore sales baground , my expertise are not only in running the call center but my expertise also lies in setting up call center , putting compliance in place , hiring ,setting up trainings as per the process requirement, planning the incentive model for the telecallers , managers , motivating them , and accodingly planning on how to increase the team productivity
i have sucessfully set up and headed a call center for worlds number one bank like Citibank , and now i am the head for international buisness group and relationship managemnet center ( that is the call centre ) for times financial services . its a times of india group.

i have sucessfully developed a call center where in the team useto deliever 25MM of revenue in Aug’07 , today the team is delievering 107MM of revenue
this figure is what we closed last month .
beside the remit2india.some of my new initiatives for this company are

1. http://www.window2india.com – online shopping for NRI across the world.
2. http://www.remmit2home.com – transfer money to any corner of the world.

i was responsible for designing and planning the project , sitting with marketing team and planning the promo to get new customer ,
developing HNI base for high end products . introducing cross selling campaigns .

i won the Citi NRI award last year for not only setting up NRI call center for citibank but also sucessfully transitioned processes like FCNR ( foreign currency Fixed deposit ) and delieverd 20MM of revenue to the bank .
NRE/ NRO for new customers ( increased the new to bank customers from 750 to 3000 customers each month )
investment projects for Dubai ( it was zurich investment project which i launched and generated 100,000 each month )

also if you go through my CV , you will see that i have handled insurance projects for Birla sun life in spanco . and ICICI lombard .
travel insurance project for Times .

i started my career with TCS and have worked with them for 4 yrs , post which i moved to Financial service like IL&FS where in i was responsible for Client interaction and getting new clients) so i am well versed with IT . i have my dialer certification on concerto e-pro from singapore
so i am well versed with the technology needed for the call centre ,

i have worked with the COPC team , on developing a BCP ( back up continuity plan ) and DRP ( disaster recovery plan ) for Citi.

i was hired by times as a head for internationalbusiness group also responsible forsetting call centre in canada and philipines
for my new projects like remit2home .

my entire 12 yrs of expertise lies in international buisness , out my 1 yrs with times now , i have expanded the buisness from 25MM to 107MM

with close to 3000 new customers each month.

this profile fits excatly to where my expertised skills are .

I am sure will be a great asset to the company in not only my delieverables but also in getting new buisness for the company .
Prashant Pednekat

June 11th, 2008 at 5:57 am
4

you can reach me on 9820403330
garcia samson II

August 31st, 2008 at 11:04 pm
5

Hi,im so interested to be a part of this company,,,if you give me a chance to be a part just contact me here: 09185119707
Katrina Halili

July 5th, 2009 at 12:17 pm
6

I want to join this company.
Katrina Halili

July 5th, 2009 at 12:19 pm
7

I want to be a Call Center Agent.
Katrina Halili

July 5th, 2009 at 12:21 pm
8

I want to be a call center agent