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	<title>Call Center Jobs in the Philippines</title>
	<atom:link href="http://callcenterphilippines.2elev8.com/feed/" rel="self" type="application/rss+xml" />
	<link>http://callcenterphilippines.2elev8.com</link>
	<description>The BPO &#38; Outsourcing Hub of the World</description>
	<lastBuildDate>Sat, 16 Jan 2010 03:09:27 +0000</lastBuildDate>
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			<item>
		<title>ACET Results 2010 &#8211; 2011</title>
		<link>http://callcenterphilippines.2elev8.com/news/acet-results-2010-2011/</link>
		<comments>http://callcenterphilippines.2elev8.com/news/acet-results-2010-2011/#comments</comments>
		<pubDate>Sat, 16 Jan 2010 03:09:27 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[acet results]]></category>
		<category><![CDATA[ateneo college exam results]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=453</guid>
		<description><![CDATA[The Ateneo College Exam Test (ACET) results will be published on January 17, 2010. The ACET results will determine which students who took the exam last year will be eligible to enrol at Ateneo de Manila University for the school-year 2010 &#8211; 2011.
Decisions on freshman applications will be released in January 2010. Decisions on transfer [...]]]></description>
			<content:encoded><![CDATA[<p>The <strong><a href="http://www.yugatech.com/acet-results-for-sy-2010-2011/">Ateneo College Exam Test</a></strong> (ACET) results will be published on January 17, 2010. The ACET results will determine which students who took the exam last year will be eligible to enrol at Ateneo de Manila University for the school-year 2010 &#8211; 2011.</p>
<p>Decisions on freshman applications will be released in January 2010. Decisions on transfer applications will be released in the first week of May 2010.</p>
<p>The ACET results will be posted on the following schedules and venues:</p>
<p><strong>Ateneo de Manila University</strong><br />
Loyola Heights Campus<br />
Quezon City<br />
January 17, 2010 (Sunday)<br />
7:30 am – 12:30 pm</p>
<p><strong>Provincial Testing Centers</strong><br />
Cagayan de Oro, Cebu, Davao, Iloilo, Naga, and Zamboanga City<br />
January 16, 2010 (Saturday)<br />
7:30 am &#8211; 12:30 pm </p>
<p>Scholarship grants are available for financially challenged students. A Scholarship/Financial Aid Questionnaire must be secured and submitted together with the Application Form for Admission.</p>
]]></content:encoded>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Only 7 of every 100 get hired in Call Centers</title>
		<link>http://callcenterphilippines.2elev8.com/call-center-news/only-7-of-every-100-get-hired-in-call-centers/</link>
		<comments>http://callcenterphilippines.2elev8.com/call-center-news/only-7-of-every-100-get-hired-in-call-centers/#comments</comments>
		<pubDate>Fri, 10 Jul 2009 19:20:03 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Call Center News]]></category>
		<category><![CDATA[call center hiring]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=450</guid>
		<description><![CDATA[According to industry data, only 7 out of every 100 call center applicants get hired or accepted by companies. Though is is a very low number, previous estimates were in the 3 to 5% only.
CCAP has been working with several educational institutions and government offices, including the Technical Education and Skills Development Authority (TESDA), to [...]]]></description>
			<content:encoded><![CDATA[<p>According to industry data, only 7 out of every 100 call center applicants get hired or accepted by companies. Though is is a very low number, previous estimates were in the 3 to 5% only.</p>
<p>CCAP has been working with several educational institutions and government offices, including the Technical Education and Skills Development Authority (TESDA), to train potential employees in English proficiency and other related skills.</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/call-center-news/only-7-of-every-100-get-hired-in-call-centers/feed/</wfw:commentRss>
		<slash:comments>17</slash:comments>
		</item>
		<item>
		<title>Iloilo, Davao are new Call Center Spots</title>
		<link>http://callcenterphilippines.2elev8.com/call-center-news/iloilo-davao-are-new-call-center-spots/</link>
		<comments>http://callcenterphilippines.2elev8.com/call-center-news/iloilo-davao-are-new-call-center-spots/#comments</comments>
		<pubDate>Sun, 05 Jul 2009 19:18:09 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Call Center News]]></category>
		<category><![CDATA[call center philippines]]></category>
		<category><![CDATA[davao call center]]></category>
		<category><![CDATA[iloilo call center]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=448</guid>
		<description><![CDATA[Outside of Metro Manila, Iloilo City and Davao City are being targeted as the new hot spots for opening new call centers, according to BusinessWeek.
The international business magazine has named the cities of Iloilo and Davao as two of the world’s new hotspots for business processoutsourcing (BPO) investments.
BusinessWeek magazine said Iloilo and Davao were among [...]]]></description>
			<content:encoded><![CDATA[<p>Outside of Metro Manila, Iloilo City and Davao City are being targeted as the new hot spots for opening new call centers, according to BusinessWeek.</p>
<p>The international business magazine has named the cities of Iloilo and Davao as two of the world’s new hotspots for business processoutsourcing (BPO) investments.</p>
<p>BusinessWeek magazine said Iloilo and Davao were among the 31 cities that were being eyed by BPO investors due to economic and political pressures to outsource work to lower-cost cities, said an article posted on its website last May 2.</p>
]]></content:encoded>
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		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>2008 Philippine Bar Exam List of Results</title>
		<link>http://callcenterphilippines.2elev8.com/news/2008-philippine-bar-exam-list-of-results/</link>
		<comments>http://callcenterphilippines.2elev8.com/news/2008-philippine-bar-exam-list-of-results/#comments</comments>
		<pubDate>Fri, 03 Apr 2009 13:32:47 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[News]]></category>
		<category><![CDATA[2008 nar exams]]></category>
		<category><![CDATA[2009 philippine bar exams]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/news/2008-philippine-bar-exam-list-of-results/</guid>
		<description><![CDATA[The results of the 2008 Bar examinations will be released by the Supreme Court En Banc this Friday, April 3. The SC Justices will meet at 9 a.m. that day to deliberate on the passing percentage.
Justice Dante O. Tinga, Chairperson of the 2008 Committee on Bar Examinations, said the list of the names will be [...]]]></description>
			<content:encoded><![CDATA[<p>The results of the <a href="http://www.grabeh.com/careers/2009-philippine-bar-exam-results-of-september-2008/">2008 Bar examinations</a> will be released by the Supreme Court En Banc this Friday, April 3. The SC Justices will meet at 9 a.m. that day to deliberate on the passing percentage.</p>
<p>Justice Dante O. Tinga, Chairperson of the 2008 Committee on Bar Examinations, said the list of the names will be displayed in LCD projectors to be strategically displayed at the Supreme Court front yard near its Padre Faura entrance. The results can be viewed simultaneously at sc.judiciary.gov.ph, the official website of the High Court.</p>
<p>Figures from the Office of the Bar Confidant headed by Deputy Clerk of Court and Bar Confidant Atty. Ma. Cristina B. Layusa showed a total of record 6,364 law graduates from 109 law schools nationwide took and finished the exams held on September 7, 14, 21, and 28, 2008 at the De La Salle University in Taft Avenue, Manila.</p>
<p>Check out the <a href="http://www.grabeh.com/careers/2009-philippine-bar-exam-results-of-september-2008/">complete list of passers here</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/news/2008-philippine-bar-exam-list-of-results/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Convergys opens UP-Ayala Technohub Facility</title>
		<link>http://callcenterphilippines.2elev8.com/convergys/convergys-opens-up-ayala-technohub-facility/</link>
		<comments>http://callcenterphilippines.2elev8.com/convergys/convergys-opens-up-ayala-technohub-facility/#comments</comments>
		<pubDate>Fri, 03 Apr 2009 04:27:31 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Convergys]]></category>
		<category><![CDATA[convergys philippines]]></category>
		<category><![CDATA[convergys qc]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=445</guid>
		<description><![CDATA[Convergys Philippines announces the dedication of its seventh integrated contact center facility in Metro Manila.  On hand locally to dedicate Convergys’ UP-Ayala TechnoHub contact center is Quezon City Mayor, the Honorable Sonny Belmonte and Convergys Senior Vice President of Human Resources, Clark Handy.

In a short period of three months, Convergys has also announced the [...]]]></description>
			<content:encoded><![CDATA[<p>Convergys Philippines announces the dedication of its seventh integrated contact center facility in Metro Manila.  On hand locally to dedicate Convergys’ UP-Ayala TechnoHub contact center is Quezon City Mayor, the Honorable Sonny Belmonte and Convergys Senior Vice President of Human Resources, Clark Handy.</p>
<p><span id="more-445"></span><br />
In a short period of three months, Convergys has also announced the opening of its Cebu i3 facility in Cebu City and the Nuvali TechnoHub facility in Santa Rosa , Laguna.  These new Convergys contact centers will all be officially dedicated today from the Nuvali TechnoHub facility simultaneously by President Gloria Macapagal-Arroyo, Convergys President and CEO Dave Dougherty, and other senior executives in attendance.  Employees and gathered dignitaries can witness the dedications of Convergys’ newest facilities on huge television screens showing simultaneous feeds from all three facilities via satellite transmission.</p>
<p>The UP-Ayala Technohub facility, with over 57,000 square feet of space, provides both general support and advanced technical help desk services to a variety of Convergys clients via traditional voice calling, e-mail, and Web chat as well as &#8220;back office&#8221; application and document processing. </p>
<p>Convergys’ now employs approximately 11,000 contact center agents in Metro Manila.</p>
<p>“While we officially inaugurate our 10th, 11th, and 12th contact center facilities in the presence of the Honorable President Gloria Macapagal-Arroyo, we must take this time to thank our dedicated employees for their continued support and hard work,” said Dougherty.  “As we strive to meet the needs of our clients across the world, it is their dedication for which we can attribute our success in the Philippines .”</p>
<p>“Convergys offers its clients a wide choice of options for locating their customer management operations.  Many of our US-based clients continually request to have their world-class customer service support come from the Philippines ,” said Marife Zarmora, Convergys Vice President and Country Manager.  “As we dedicate our facilities today, we also celebrate the opening of our seventh contact center in Metro Manila.  I look forward to the opening of our next two Metro Manila facilities, still under construction, in the coming months.”</p>
<p>Within five years, Convergys has established 12 contact centers in the Philippines &#8211; seven located in Metro Manila, three in Cebu City, one in Bacolod City, and one in Santa Rosa, Laguna.  In May of 2008, Convergys announced the addition of five new integrated contact centers located throughout the country.  The new sites include Cebu Asiatown i3, UP Ayala Land Techno Hub, Nuvali, San Lazaro, and Glorietta.</p>
<p>Convergys closely integrates all of its facilities into Convergys&#8217; Global Assurance Network.  This gives Convergys control of its end-to-end operations and processes, and assures high redundancy and flexibility for our clients.</p>
<p>Convergys Corporation is hiring for many different positions in the Philippines .  Please submit résumés to philippinesrecruitment@convergys.com</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/convergys/convergys-opens-up-ayala-technohub-facility/feed/</wfw:commentRss>
		<slash:comments>31</slash:comments>
		</item>
		<item>
		<title>Teleperformance buys closed Dell Pasay operations</title>
		<link>http://callcenterphilippines.2elev8.com/dell/teleperformance-buys-closed-dell-pasay-operations/</link>
		<comments>http://callcenterphilippines.2elev8.com/dell/teleperformance-buys-closed-dell-pasay-operations/#comments</comments>
		<pubDate>Sun, 22 Mar 2009 23:28:53 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Dell]]></category>
		<category><![CDATA[Teleperformance]]></category>
		<category><![CDATA[dell closing]]></category>
		<category><![CDATA[dell pasay]]></category>
		<category><![CDATA[dell philippines]]></category>
		<category><![CDATA[teleperformance pasay]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=443</guid>
		<description><![CDATA[Dell Philippines has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters. No details on [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Dell Philippines</strong> has closed their Pasay operations and sold everything to Teleperformance for an alleged amount of Php200 million. All employees were sent the notice last Friday. Teleperformance will have the option to retain some employees in management level while all the rest will be asked to send in their resignation letters. No details on what will happen to the former employees of Dell Pasay but the Quezon City call center will still be operated by Dell Philippines.</p>
<p>See more stories about <a href="http://www.yugatech.com/blog/careers/dells-sells-pasay-operations-to-teleperformance/">Dell Pasay</a> <a href="http://www.yugatech.com/blog/careers/dells-sells-pasay-operations-to-teleperformance/">here</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/dell/teleperformance-buys-closed-dell-pasay-operations/feed/</wfw:commentRss>
		<slash:comments>6</slash:comments>
		</item>
		<item>
		<title>Medical Transcription Editor</title>
		<link>http://callcenterphilippines.2elev8.com/medicall/medical-transcription-editor/</link>
		<comments>http://callcenterphilippines.2elev8.com/medicall/medical-transcription-editor/#comments</comments>
		<pubDate>Fri, 20 Mar 2009 23:00:07 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Medicall]]></category>
		<category><![CDATA[medical transcriptionist]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=441</guid>
		<description><![CDATA[The position is created to ensure that messages transcribed are correctly edited and therefore deliver an error free transcription.
The medical transcription editor is a highly skilled medical transcriptionist with proven skills in all work types, specialties, accents, and dialects
Proficiently references, researches, and edits
Gives consistent feedback to transcriptionist’s

Education: Preferably a College/University Degree Holder
Qualifications:
Must have demonstrated PC [...]]]></description>
			<content:encoded><![CDATA[<p>The position is created to ensure that messages transcribed are correctly edited and therefore deliver an error free transcription.</p>
<p>The medical transcription editor is a highly skilled medical transcriptionist with proven skills in all work types, specialties, accents, and dialects<br />
Proficiently references, researches, and edits<br />
Gives consistent feedback to transcriptionist’s<br />
<span id="more-441"></span><br />
Education: Preferably a College/University Degree Holder</p>
<p>Qualifications:<br />
Must have demonstrated PC knowledge including Windows, Microsoft Word, Excel, and Outlook<br />
Able to work rotational shifts with adherence to schedule a must, including evenings, weekends and overtime as necessary<br />
Must be detail oriented and possess good organizational skills<br />
Must have effective listening and typing skills<br />
Must have excellent interpersonal skills and team oriented to work in a high stress environment<br />
Able to handle multiple tasks and shifting priorities<br />
Ability to travel between call center locations and other company sponsored events on a varying schedule<br />
Able to type at least 40 wpm with 2-3% or less errors<br />
 License/Certification:</p>
<p>Medical Transcription certification</p>
<p>Ability to work in a flexible schedule based on business needs<br />
Willing to be assigned in the graveyard shift<br />
Willingness to render extended hour/s as the need arises.</p>
<p>Send your resumes to: employment@medicall.ph</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/medicall/medical-transcription-editor/feed/</wfw:commentRss>
		<slash:comments>12</slash:comments>
		</item>
		<item>
		<title>KGB Philippines lays off Sta. Rosa agents</title>
		<link>http://callcenterphilippines.2elev8.com/kgb-philippines/kgb-philippines-lays-off-sta-rosa-agents/</link>
		<comments>http://callcenterphilippines.2elev8.com/kgb-philippines/kgb-philippines-lays-off-sta-rosa-agents/#comments</comments>
		<pubDate>Wed, 11 Feb 2009 18:23:17 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[KGB Philippines]]></category>
		<category><![CDATA[kgb]]></category>
		<category><![CDATA[kgb sta rosa]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=426</guid>
		<description><![CDATA[Over 600 people were affected in the latest round of mass layoff by contact center company KGB Philippines. It turns out that their SMS account has been overloaded with agents without anything to do as industry demand slows down in the midst of the financial crisis.
The lay off was announced last February 9 at the [...]]]></description>
			<content:encoded><![CDATA[<p>Over 600 people were affected in the latest round of mass layoff by contact center company <a href="http://www.yugatech.com/blog/careers/kgb-philippines-lays-off-800-agents/">KGB Philippines</a>. It turns out that their SMS account has been overloaded with agents without anything to do as industry demand slows down in the midst of the financial crisis.</p>
<p>The lay off was announced last February 9 at the KGB Sta. Rosa office with more than 600 agents affected. More details about this <a href="http://www.yugatech.com/blog/careers/kgb-philippines-lays-off-800-agents/">story here</a>.</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/kgb-philippines/kgb-philippines-lays-off-sta-rosa-agents/feed/</wfw:commentRss>
		<slash:comments>39</slash:comments>
		</item>
		<item>
		<title>Accenture: Technical Support Representative</title>
		<link>http://callcenterphilippines.2elev8.com/accenture/accenture-technical-support-representative/</link>
		<comments>http://callcenterphilippines.2elev8.com/accenture/accenture-technical-support-representative/#comments</comments>
		<pubDate>Thu, 22 Jan 2009 19:33:20 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Accenture]]></category>
		<category><![CDATA[accenture call center]]></category>
		<category><![CDATA[accenture manila]]></category>
		<category><![CDATA[accenture philippines]]></category>
		<category><![CDATA[csr]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=424</guid>
		<description><![CDATA[Accenture is looking for call center employees.
RESPONSIBILITIES:
Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction.
Provide assistance in handling customer&#8217;s Technical Requirement.
 
REQUIREMENTS:
Graduate/Diploma Holder or College Level with equivalent experience.
Preferably 6 months to 1 year relevant experience in a call center handling technical support account or in outsourcing, shared services, operations or in [...]]]></description>
			<content:encoded><![CDATA[<p><strong>Accenture</strong> is looking for <strong>call center</strong> employees.</p>
<p>RESPONSIBILITIES:</p>
<p>Identify and handle customer inquiries, resolve customer concerns and maintains customer satisfaction.<br />
Provide assistance in handling customer&#8217;s Technical Requirement.<br />
 <span id="more-424"></span><br />
REQUIREMENTS:</p>
<p>Graduate/Diploma Holder or College Level with equivalent experience.<br />
Preferably 6 months to 1 year relevant experience in a call center handling technical support account or in outsourcing, shared services, operations or in the service industry.<br />
Knowledge/ experience in IT or network administration a plus.<br />
Excellent in verbal and written communication skills.</p>
<p>Keen on building a long term career with a leading global company? Apply now! Email your resume to work@accenture.com. Indicate the reference code JD0109 and the specific position you are applying for in the subject line.</p>
<p>We highly encourage walk-in applicants for our Technical Support Representative and other Agent positions.</p>
<p>Visit our Recruitment Center:<br />
3rd Level Robinsons Pioneer Mall (near theaters)<br />
Pioneer St., Boni Avenue<br />
Mandaluyong City<br />
Mondays to Fridays, 10:00 am to 4:00 pm</p>
<p>Please bring the following:<br />
Updated resume<br />
School records: Transcript of Records, Diploma, Certificate of Graduation<br />
any valid ID with picture, to be able to get in the Accenture premises</p>
<p>Visit our website accenture.com/philippinecareers or call our recruitment hotline at 911-7777 for more information.</p>
]]></content:encoded>
			<wfw:commentRss>http://callcenterphilippines.2elev8.com/accenture/accenture-technical-support-representative/feed/</wfw:commentRss>
		<slash:comments>20</slash:comments>
		</item>
		<item>
		<title>Accenture lay offs in the Philippines</title>
		<link>http://callcenterphilippines.2elev8.com/accenture/accenture-lay-offs-in-the-philippines/</link>
		<comments>http://callcenterphilippines.2elev8.com/accenture/accenture-lay-offs-in-the-philippines/#comments</comments>
		<pubDate>Thu, 22 Jan 2009 16:51:18 +0000</pubDate>
		<dc:creator>Call Center Agent</dc:creator>
				<category><![CDATA[Accenture]]></category>
		<category><![CDATA[accenture lay offs]]></category>
		<category><![CDATA[accenture layoff]]></category>
		<category><![CDATA[accenture manila]]></category>
		<category><![CDATA[accenture philippines]]></category>

		<guid isPermaLink="false">http://callcenterphilippines.2elev8.com/?p=422</guid>
		<description><![CDATA[Accenture Manila has announced that the Philippine office has to lay off more than 500 employees in different divisions (mostly Solutions).
It appears that Accenture has over-hired workers for projects that have been canceled, discontinued or put on hold. The news came in the morning of January 15, 2009 where employees were asked to report to [...]]]></description>
			<content:encoded><![CDATA[<p>Accenture Manila has announced that the Philippine office has to lay off more than 500 employees in different divisions (mostly Solutions).</p>
<p>It appears that Accenture has over-hired workers for projects that have been canceled, discontinued or put on hold. The news came in the morning of January 15, 2009 where employees were asked to report to the Manila office in batches only to be presented with a severance package and walking papers.</p>
<p>Accenture has over 16,000 employees in the Philippines and is expected to lay off several more people.</p>
<p>Read <a href="http://www.yugatech.com/blog/careers/accenture-manila-cuts-hundreds-of-jobs/">more news here</a>.</p>
]]></content:encoded>
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		<slash:comments>12</slash:comments>
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