Responsibilities:
The main responsibility of the CUSTOMER SERVICE REPRESENTATIVE is to perform telemarketing by describing the features and benefits of the client’s products and services.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* Above average Communication Skills, both oral and written;
* Must be assertive, polite, and have exceptional ability to work with people and customers.
* Applicants must be willing to work in Lahug,Cebu.
* Fresh graduates/Entry level applicants are encouraged to apply.
* 50 Full-Time positions available.

Qualified applicants please send your résumés denise.artes@lwsmedia.com. Or you may call or send a text message to 0917-5334447 (complete name,date and time of availability) LWS Media Inc.

LWS Media Philippines – Cebu Office
9th Floor Skyrise 2 Building
IT Park, Lahug, Cebu

Responsibilities:

*Recommends policies related to training and development an Quality Assurance in relation to Contact Center Operations.

*Oversees Training / QA Policies and Procedures Manual and monitors adherence to its implementation to ensure efficiency in the delivery of training and development interventions.

*Oversees the training and development programs, systems, and structures to respond to current and future learning needs of individuals and ensure that they have the competencies to perform their work roles.

*Identifies training and development learning interventions that have to be designed to respond to the learning need.

*Works with training team to design a competency based training and development curriculum for various positions in the organization to provide a systematic approach to training and development.

*Reviews training programs and training modules designed by the Training Team and for adherence to basic training design principles and cost effectiveness.

*Identifies and explores alternative methods for delivering knowledge and skills to employees in order to facilitate workplace learning.

*Pilot tests alternative methods for delivering knowledge and skills to employees for efficiency and effectiveness of the method.

*Conduct studies on current systems and processes to identify areas of quality deficiency.

*Design and implement systems and operational processes to ensure quality throughout the organization.

*Designs and implements programs to recognize and reward behaviors that manifest quality consciousness.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree , any field.
* At least 5 year(s) of working experience in the BPO/Call Center Industry as a QA and Training Manager.
* Must be a Six Sigma Black Belt certified.
* Preferably Assistant Manager / Managers specializing in Customer Service or equivalent.
* Full-Time positions available.
* Applicants must be willing to work in Otis,Paco,Manila. And will visit Balagtas and Libis site when needed.

We offer a competitive compensation and benefits package plus a challenging and rewarding career.

Interested applicants are invited to submit their application online asap or proceed to:

Interactive Technology Solutions, Inc.
3rd floor Robinson’s Otis Building,
Paz Guazon Street,
Otis Paco, Manila (we are near Unilever and Honda Cars in Otis)
You can call us at 249-4305 and look for Ms. Mamu

Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

* Supervises and coordinates the Workforce Team
* Ensures account satisfaction on accuracy of invoices and reports
* Handling everyday adhoc tasks by Managers
* Approves leaves, overtime and holiday coverage
* Visibility in the work area to assist needs of the team
* Addresses, resolves and escalates problems as appropriate
* Monitors, coaches and trains Analysts as required
* Identifies and addresses any staff training needs
* Plans, assigns and directs work to the team/employees
* Rewards and disciplines employees when necessary
* Participates in the recruitment of staff to the team
* Conducts performance appraisals in accordance to company standards
* Manage new programs as appointed by the Senior Manager
* Provides daily, weekly, monthly statistical reports to clients
* Assesses, reports and, where possible, improves the effectiveness of all report templates
* Provides technical specialized input to clients when and where necessary
* Communicates to supervisors, managers, trends based on statistical reports
* Collate and prepare all client billing (invoices) on time
* Contributes to other projects if requested

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree, any field.
* At least 5 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Tarlac City.
* Preferably a resident of Tarlac City.
* Should have at least 1 year supervisory experience in a BPO company handling workforce.
* Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Full-Time positions available.

Sutherland Global Services Inc.
Website: http://www.sutherlandglobal.com
Company Address: 10F, Total Corporate Center Triangle Drive, , Bonifacio Triangle Bonifacio Global City, Taguig 1200
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Foreign Based Company

Responsible for defining the organizational structure of the project and for interfacing with the functional organizations associated with project tasks (Recruitment, Learning, Technology, Workforce, Finance, etc). Directs and controls all work performed within the framework of the work breakdown structure (WBS-Project Plan) including. Technology activities, and has the authority for WBS element’s task assignment and master project schedule(s). Responsible for daily communications and formal project reviews with both client and Sitel management teams.

Principle duties include:

• Identifying, tracking, and managing project tasks, and resolving project issues.
• Proactively disseminating project information to all stakeholders.
• Identifying, managing, and mitigating project risk.
• Ensuring that the overall project solution is of acceptable quality.
• Proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management procedures.
• Defining and collecting metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable.
• Managing the overall work plan to ensure work is assigned and completed on time and within budget

Requirements:

* At least Four-year college degree in a business related field or equivalent

* Should have Five or more years industry related experience including in project management.Strong project management skills, facilitation, and presentation skills. Strong interpersonal skills demonstrating ability to work independently and successfully within a cross-functional team. Excellent technical skills (Excel, Word, PowerPoint, Visio, MS Project

* With strong understanding of the call center industry and Sitel operations if applicant is internal.

* With technical project management aptitude is required since the PM will be responsible for both general and technical activities. Aptitude meaning able to facilitate a technical meeting.

* Preferably PMP certified or other project management related certifications.

* Must be willing to be assigned in Pasig in a shifting schedule.

Sitel Philippines Corporation
Website: http://www.sitel.com
Company Address: 2/F Centerpoint BLdg, Julia Vargas Cor Garnett Road Pasig City 1600
Fax: 634-5414
Industry: Call Center / IT-Enabled Services / BPO
Type of Company: Private Limited Company, Local Based Company

Requirements:

* Need of interns for: MIS and Tehcnical Lab
* Must be currently enrolled in a college or university program
* Ability to function under close supervision and, as required, independently
* Enthusiasm and displays a genuine interest in the task assigned to them
* Dependability, reliability and self- motivation
* Applicants should be Filipino citizens or hold relevant residence status.

For inquiries call: 423-8700 local 8815
Look for Mr. Mark Sarmiento
URGENT!
Address:
5th floor Techno Plaza One Building
Orchard Road, Eastwood City
CyberPark 188
E. Rodriguez Jr. Avenue,
Libis, Quezon City

RESPONSIBILITIES:

* eReps are the dynamic and highly-driven customer service representatives of Aegis PeopleSupport. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

REQUIREMENTS:

* At least 18 years old
* At least two (2) years of college education
* Strong customer service and sales skills
* Problem-solving and analytical skills
* Excellent English communication skills
* Willing to work in shifts
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to work in Cebu City

AEGIS PEOPLESUPPORT INC.
Aegis PeopleSupport Center, Ayala Ave. cor. Sen. Gil Puyat Ave., Makati City 1299.
Website: http://www.peoplesupport.com/people.asp

*Provides world-class customer service to valued customers of a leading US-based telecommunications company.

Requirements:

* Completed at least 2 years of college education, or a 2-year diploma/certificate course
* Excellent English communication skills
* Proficient in the use of computers and internet applications
* Willing to work in a schedule-shifting environment, including graveyard, holiday and weekend shifts
* Experience in up-selling and cross-selling is an advantage
* Fresh graduates are welcome to apply
* Premium pay is offered to candidates with previous international contact center experience

We offer premium pay for previous contact center experience!

For Customer Care and Technical Specialist positions – Walk-in applicants are prioritized!

MANDALUYONG CITY – IBM Recruitment Center
3/F EDSA Central Pavilion, EDSA corner Shaw Boulevard, Mandaluyong City
Landmarks: Connected to the MRT Shaw Station, Across Shangri-la Mall

QUEZON CITY – IBM Recruitment Center
4/F IBM Building F, UP-Ayala TechnoHub Commonwealth Avenue, Diliman, Quezon City
Landmarks: Across UP Diliman Campus, Across PhilCoa Terminal

Responsibilities:

* KnoxCom Corporation is looking for call center agents who are willing to work for an outbound account to verify purchases made online – that’s it. No selling involved. No convincing the customer. No irate customers.  Just verify the transaction(s) and your done. Simple. Straightforward. Lesser stress.
* If you are new to the call center industry, this account is perfect for you. (Tenured reps are more than welcome , that is, if you’re tired of the usual call center queue and is looking for work with lesser stress.)

Requirements:

* Completed at least 2 years in College / Vocational / Bachelor’s Degree etc.
* Applicants must be willing to work in Ortigas,Pasig City / Eastwood City,Libis.
* Fresh graduates / Entry level applicants are ENCOURAGED to apply.
* Full-Time positions available.

Knox.com Corp
Company Address: Unit 2603 Union Bank Plaza 26th floor Meralco Ave. San Antonio Ortigas Ctr. Pasig City -
Industry: Computer / Information Technology (Software)
Type of Company: Private Limited Company, Local Based Company

Responsibilities:
URGENT HIRING FOR TECH SUPPORT PROFESSIONALS!

*As a technical support professional, you’ll be assisting people from different countries; receiving, assessing, troubleshooting and resolving support requests for products such as computer hardware and Internet Service Provider (ISP) connections. You will analyze the source of problems reported, locating trends and recommending measures to minimize or eliminate future occurrences. You must be able to handle calls and navigate the computer, while providing superb service.

Requirements:

* Must have finished at least two (2) years in college or possess a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Willing to be assigned in our Cebu site.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

APPLY NOW AND GET A CHANCE TO WIN GIFT CERTIFICATES!

With the Applicant Referral Program, you get the chance to refer your friends and relatives to Stream. You’ll also be getting P1000 worth of gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

* Fill up an ARP Form in the site where you will apply.
* Submit your referrals over the phone by calling our Recruiting Hotline at (032) 411-9030

Walk-in and experience ONE day application process. APPLY NOW!

Stream Global Services – Cebu Recruitment Center:

Ground Floor, i2 Building

Asiatown IT Park, Lahug, Cebu City 6000

Recruitment Hotline: (032) 411-9030

Responsibilities:
As a customer service agent, you’ll be assisting people from different countries, providing advice and solving problems. It can be challenging work, but you’ll be rewarded with bonuses for helping people quickly and professionally, and making them smile. You will answer calls from customers, helping them resolve issues and solve problems while inputting their call information into the computer. You will also learn while on the job. As a customer service agent, you must be able to handle large volume of inquiries, and navigate the computer, while providing superb customer service.

Requirements:

* Candidate must possess at least two (2) years in college or a vocational/short course certificate.
* Excellent English communication skills.
* Good problem solving and decision making skills.
* Applicants should be Filipino citizens or hold relevant residence status.
* Applicants must be willing to work in Cebu City.
* Fresh graduates/Entry level applicants are encouraged to apply.
* Full-Time positions available.

APPLY NOW AND GET A CHANCE TO WIN GIFT CERTIFICATES!

With the Applicant Referral Program, you get the chance to refer your friends and relatives to Stream. You’ll also be getting P1000 worth of gift certificates for EACH referral that successfully gets hired, whether or not you pass the recruiting process. All you need to do is to write down their names and valid contact numbers then refer them through the following:

* Fill up an ARP Form in the site where you will apply.
* Submit your referrals over the phone by calling our Recruiting Hotline at (032) 411-9030

Walk-in and experience ONE day application process. APPLY NOW!

Stream Global Services – Cebu Recruitment Center:
Ground Floor, i2 Building
Asiatown IT Park, Lahug, Cebu City 6000

Recruitment Hotline: (032) 411-9030