Experienced Agents (Day Shift)
(National Capital Reg – Makati)

Responsibilities:

* Responsible for delivering customer satisfaction and problem resolution to the client’s customers for a particular account or program.
* Responsible for adhering to client call handling protocol and procedures
* Responsible for interfacing with customers through the phone in a courteous, empathetic and professional manner.
* Responsible for resolving customer needs, concerns and problems.
* Responsible for educating the customer on detailed product information
* Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
* Responsible for customer case documentation
* Responsible for proper call escalation, call transfer and redirection of customer concerns.
* Responsible for delivering voice of the customer feedback to the client to improve overall service
* Responsible for delivering insight on how to improve overall customer satisfaction.
* Responsible for participating in focus group discussions, meetings, ongoing training and other activities related to improving overall customer satisfaction.

Requirements:

* Applicant must possess a Bachelor’s/College Degree in any field with 6 months and above call center experience and has been regularized.
* Applicants must have strong PC, keyboard and Internet skills, with the ability to simultaneously navigate through systems.
* Applicants must be willing to work in Makati.
* Applicants should be Filipino citizens or hold relevant residence status.

G/F MJ PLAZA 106 Valero st. Salcedo Village Makati City
http://www.247customer.com

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