Team Manager for Collections
(National Capital Reg – Makati City)

Responsibilities:

* Manage a team of 12-15 FTEs
* Manage the Day to Day performance of the Team
* Monitor Calls and Provide Coaching and Feedback
* Set Goals and track Performance Vs Goals
* Analyze Peformance of team and offer solutions to improve the same
* Maintain Quality and Compliance Standards
* Take Escalated Calls and Manitain Customer Satisfaction
* Maintain and deliver Productivity through managing absenteesim and system time
* Motivate and Development people and Manage Bottom Performers
* Identify potential Issues and Offer Solutions

Requirements:

* 3-6 years of contact center experience
* At least 2 years in a Supervisory role
* Preferably 2 years of Collections experience of which 1 yr in supervisory capacity
* Candidate must possess at least a Bachelor’s/College Degree in any field
* Willing to work on shifting schedule
* Applicants must be willing to work in Makati City

JP Morgan Chase Bank, N.A.
27/F Philamlife Tower, 8767 Paseo de Roxas,
Makati City
Telephone: 885-7700
Fax: 887-5210
Email: ccs_manila_recruitment@jpmorgan.com