Group Manager (National Capital Reg – Taguig City) Responsibilities: Primary Objectives: *  Lead and manage the Customer Operations organization (Customer Operations, Customer Technical Support, Global Service Desk and IP Solutions Support) in Manila. Reporting to the SVP Customer Experience and Education. * Responsible for day-to-day leadership and the strategic guidance, and oversight and execution of [...]

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General Accounting Analysts We offer an exciting career where your personal competencies are well recognized and rewarded. Be part of highly qualified professionals in the field of Accounting! Be part of a diverse team that is driven to deliver their best to clients across the globe! Enhance your professional abilities now and apply in ACCENTURE! [...]

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Customer Care Representatives – Nuvali, Sta Rosa (Z191) (Nuvali, Sta Rosa) Responsibilities: STAND OUT AND BE PART OF CONVERGYS STA.ROSA! Requirements: We are looking for candidates with: * At least 2 years of college * Excellent communication skills in English * Familiarity with basic computer operations * An ability to handle irate customer situations effectively [...]

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Operations Manager – Sales Account (National Capital Reg) Responsibilities: *      Demonstrated knowledge of contact center operations and customer support. *      Supervisory skills (including tools, processes and systems knowledge). * Demonstrated ability to analyze processes, enact change, and think operationally and strategically to achieve business goals. *      Demonstrated knowledge of technology industry and general business management. [...]

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Operations Manager – Pasig (National Capital Reg) Responsibilities: * Lead teams to meet and exceed business objectives, ensuring the consistent achievement of all financial and operational KPIs across the site * Line management responsibility for Coaches/ Team Managers who are responsible for managing the day-to-day operations of team of Agents/ Advisors handling customer questions and [...]

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Team Leader w/ BPO Experience (National Capital Reg – Pasig City) Responsibilities: The Coach will supervise 15 – 16 agents and will effectively manage the integration of the account’s directives, policies, and procedures. He/she will monitor queue activities to ensure achievement of Service Level Metrics. The Coach will also conduct remote and desk-side call monitoring [...]

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CSR Agent Now Hiring!Dayshift/Nightshift accts!Huge Pay+Sign In bonus!with/without exp! M2ks02 PHP 18000 – 23400 (National Capital Reg – Makati City, Mandaluyong City, Taguig City, Pasay City) Responsibilities: To provide excellent customer service to international clients Requirements:Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field. At least [...]

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URGENT!! CALL CENTER AGENTS (CSR) & TECH SUPPORT REPS (TSR) code:cjb (National Capital Reg – Ortigas, Taguig) REQUIREMENTS: * Candidate must possess at least a Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field. * If undergraduate candidate must have finished & completed AT LEAST 2 years in college. * Must have [...]

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Specialist, Accounts Receivable and General Ledger RESPONSIBILITIES: *Prepare bank reconciliation statements *Record and analyze inter-company transactions *Processing of HMO (Maxicare) Health and Dental expense for both company and employee paid transactions and corresponding reclassification entries *Monitor employee cash advances, liquidations and reimbursements *Receive and verify invoices and receipts for reimbursements and liquidations *Review and accurately [...]

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Senior Operations Manager (National Capital Reg – Global City, Taguig) Responsibilities: Manage an Outbound Collections account for North American Credit Cardholders Manage call center metrics and quality measurement tools Manage client coordination Lead the management team for coaching and performance management Streamline processes for Daily-End Reports, Client Level Escalation Management, and File Management Execute Dialer [...]

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