Call Center Jobs in the Philippines
Customer Service Representative (Auto Finance - Pioneer Team)
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
Customer Service Representative (Auto Finance - Pioneer Team)
(National Capital Reg - Makati City)
Requirements:
* Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate or Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Makati City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Application Instructions
To be considered for this position, please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net
Training Specialist - Clark
Author: Call Center Agent, Category: NCO Group, Quezon City
Training Specialist - Clark
(Clark - Pampanga)
RESPONSIBILITIES:
* Be proficient in training and successfully graduating knowledgeable trainees.
* Become certified in training curriculum and facilitate service training classes.
* Complete routine administrative tasks.
* Become familiar with NCO policies/ guidelines.
* Learn & demonstrate understanding of key performance indicators.
* Become familiar and interact with all departments.
* Attend training and quality sessions and remain current with product knowledge and quality expectations.
* Deliver presentations, training, or instruction to staff, management, clients, or the general public.
* Designs and/or prepares training/instructional materials, teaching aids and devices.
* Monitor and evaluate operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
* Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
* Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
* Other tasks as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Strong presentation skills.
* Applicants must be willing to work in Clark,Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
NCO Group
Eugenio Lopez Jr. Communications Center Mother Ignacia St., Quezon City —-.
Website: http://www.ncogroup.com
Supervisor for Customer Service (Sucat)
Author: Call Center Agent, Category: Paranaque, Sucat, Teleperformance
Supervisor for Customer Service (Sucat)
(National Capital Reg - Sucat, Parañaque City)
REQUIREMENTS:
* Extremely outgoing personality.
* Very motivated and with good sales presentation skills.
* Highly flexible.
* Highly Customer Service Oriented.
* Excellent communication skills.
* Adept in using Internet Explorer.
* Experience in Financial CS, preferred.
* Applicants must be willing to work in Parañaque City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
* Full-Time positions available.
Website: http://www.teleperformance.ph
Training Specialist - Clark
Author: Call Center Agent, Category: Clark, NCO Group, Pampanga
Training Specialist - Clark
(Clark - Pampanga)
RESPONSIBILITIES:
* Be proficient in training and successfully graduating knowledgeable trainees.
* Become certified in training curriculum and facilitate service training classes.
* Complete routine administrative tasks.
* Become familiar with NCO policies/ guidelines.
* Learn & demonstrate understanding of key performance indicators.
* Become familiar and interact with all departments.
* Attend training and quality sessions and remain current with product knowledge and quality expectations.
* Deliver presentations, training, or instruction to staff, management, clients, or the general public.
* Designs and/or prepares training/instructional materials, teaching aids and devices.
* Monitor and evaluate operations, programs, processes and/or practices for quality and effectiveness; makes recommendations for improvement.
* Acts as a resource to provide information or determine the most effective way of meeting the needs of management, staff, clients or customers.
* Maintains and/or creates files or record keeping systems. Sorts, labels, files and retrieves documents, or other materials.
* Other tasks as assigned.
REQUIREMENTS:
* Candidate must possess at least a Bachelor’s/College Degree in any field.
* At least 1 year(s) of working experience in the related field is required for this position.
* Strong presentation skills.
* Applicants must be willing to work in Clark,Pampanga.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Training & Development or equivalent.
* Full-Time positions available.
Website: http://www.ncogroup.com
System Administrator
Author: Call Center Agent, Category: Brady Philippines, Mandaluyong
System Administrator
(National Capital Reg - Mandaluyong)
Responsibilities:
* -Monitor SAP and BW subsystems,batch jobs,output,message,queues,system dumps,transactional websites and SAP bolt-on applications.
* -Manage IBM OS/400 ptf’s,SAP support packs and kernel updates
* -Define and mange printers.
* -Administer password unlocks and reset request.
* -Perform 1st level troubleshooting for Infrastructure and Systems (ie. SAP landscape,Microsoft Window Server,Window XP,Network Connectivity)
* -To escalate to high level support if problem identified cannot be resolved
* -Coordinate with the local IT team members and supervise on appropriate downtimes needed for faulty equipment replacements, vendor on-site troubleshooting and vendor on-site installations.(i.e. situations that require a downtime or will cause any interruptions to the Manila normal operation hours of 10 pm to 7am)
* -To work with the local IT team members to carry out preventive checks on the Manila infrastructure so as to ensure business will have a lesser possibility of encountering issues that will disrupt the operations.
* -Assist with restore of data request.
* -Respond to IT tasks assigned according to SLA and on-call escalation schedule.
* -Assist with the daily backup procedures and ensure that backups are completed.
* -
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication) or equivalent.
* Required skill(s): CCNA, IBM I series, SAP.
* Preferred skill(s): IBM I series
* Required language(s): English.
* Preferred language(s): Filipino.
* Good knowledge in Microsoft Servers Operation System, Microsoft Client Operation System and Hardware
* Some knowledge of using IBM Ops Navigator Tool
* Some knowledge of SAP’s Solution Manager
* Good Troubleshooting and problem analytical skills
* Client focus, good inter-personal & communication skills
* At least 3 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Mandaluyong.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
* Full-Time positions available.
3//f Worldwide Corporate Centre (formerly Star Mall Annex) Shaw Boulevard Mandaluyong 1552
Quality Manager (Black Belt role)
Author: Call Center Agent, Category: Alabang, Genpact LLC, Muntinlupa
Quality Manager (Black Belt role)
(Muntinlupa - Alabang)
Job Description cum Position Opportunity - Black Belt
Black Belts are 100% dedicated resources, who utilize their time to learn, apply and build proficiency in the Lean Six Sigma methodology. Black Belts are key positions in the functions and CoE organizations involved in creating process excellence in all products, processes and services within the function/business. It is the task of the Black Belt position holders to implement quality programs as it relates to the business needs to assure a quality which achieves a high degree of business impact, thereby improving customer satisfaction. Because of the significant level of expertise that they bring to the process, they also get opportunities for on-site assignments like ‘Strat Assessments’ and ‘Re-engineering engagements.
Black Belts are responsible for the overall direction, management, and implementation of the Lean Six Sigma program within the organization. They are directly responsible for the development and tailoring of Quality Plans, metrics and initiatives to continuously monitor and improve business impact to the customer and the quality of all products, services, and processes for the business. They will also provide leadership and drive for GENPACT as it takes Six Sigma program to the next level as well as being a resource for implementing change initiatives.
PRINCIPAL DUTIES
1. Establish & Drive Lean Six Sigma program as an integral part of the daily business.
2. Develop goals, objectives and plans for Lean Six Sigma and provide innovative leadership driving quality performance within the business.
3. Direct the improvement in the various processes, recognize the need for changes, and initiate appropriate improvement actions. Ensure the use of problem-solving and root-cause analysis where necessary and also be responsible for compliance of the Service Level Agreements (SLAs).
4. Identify Process Improvement opportunities; implement action plans to enhance operating effectiveness while reducing total costs and increasing the productivity gains.
5. Deploy Six Sigma Infrastructure Processes on the shop floor. Monitor and audit the deployed processes for effectiveness and efficacy.
6. Responsible for the Visual Management of dashboards and metrics of their respective shop floors.
7. Supporting key stakeholders (like, Operations, BD etc.) creating/building case studies which have driven business impact.
8. Coach and Mentor Green Belts.
9. Provide effective selection, assignment, motivation, development, performance management and recognition of employees.
10. Be the cultural change agent for Lean Six Sigma.
11. Others as and when required
QUALIFICATIONS & EXPERIENCE
The position requires and in-depth process knowledge and fairly a broad background in process management. Individuals must be an aggressive problem-solver and troubleshooter as well as be able to shift resources to meet priorities of a fast-changing business.
· Education: Advanced Post/Graduate Degree in any discipline.
· Upto 10 years experience, preferably, with 2-3 years experience in running a function/department.
· Experience in BPO/KPO organization would be an added advantage.
· Must be an effective communicator both internally and with customer and regulatory personnel.
· Strong influential & analytical skills.
· Should have ability to independently handle customer interactions.
· Should have the ability to lead a team of professionals and have proven effectiveness in successful leadership and management of resources in a matrix environment.
We are currently accepting candidate walk-ins from Monday to Friday, between 8:00 am to 8:00 pm and on Saturday from 8:00 am to 3:00 pm at the following address:
GENPACT
5132 Building, Northbridge Avenue,
Northgate Cyberzone
Filinvest Corporate City, Alabang
(in front of Hotel Bellevue)
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
Author: Call Center Agent, Category: Ortigas, Pasig, Summit Technologies
IN-HOUSE MEDICAL TRANSCRIPTIONISTS
(Ortigas - Pasig City)
Qualifications:
* Must have at least 2 years experience in the field of medical transcription
* Can start immediately.
* Applicants must be willing to work in Pasig City.
* Applicants must possess a good working attitude
* Must be willing to work fulltime and in the graveyard shift
* Have excellent listening, comprehension and communications skills
* Must be willing to be trained
* Able to transcribe a minimum of 600 lines a day
* Computer proficient and can type words at a fast speed
Send your resume via email at:
HRD@summit-mt.com
Walk-in applicants are also welcome.
Summit Technologies, Inc.
Walk-in applicants are also welcome.
3/F Business Solutions Center, MERALCO Center, Ortigas Avenue, Pasig City
Tel: 631-4058/ 09052439086
IT Technician
Author: Call Center Agent, Category: JP Morgan Chase Bank, Makati
IT Technician
(National Capital Reg - Makati City)
Requirements:
* Responsibilities include configuration, support and monitoring of the workstations hardware and peripheral devices at the sites- Thin client a Plus
* Technical Support of a Software application skills both commercial and in –house Microsoft Windows 2003, Windows XP and Active Directory environment.
* A core function is to maintain the quality, upkeep and integrity of the technology assets in the environment.
* Responsibilities also include deployment execution as well as testing and validation. Required daily interaction with peers and other service providers as needed to resolve issues.
* Utilizing knowledge of business practices in determining courses of action for all initiatives.
* Administrative functions such as time tracking, status reporting and technical documentation are required.
* Is able to take direction well and work within a team environment
* College degree in Computer Engineering or Computer Science preferred or an equivalent of 1-2 years of experience in the same field
* Must have desktop hardware and software troubleshooting skills
* Telephony and VOIP knowledge is a Plus.
* Must have good understanding of networks and network technology
* Server and Server OS Skills a plus
* Strong verbal and written communication skills
* Strong Customer Service Orientation
* Ability to work closely with developers and end users
* Must be a self starter and must be able to work effectively in teams
Application Instructions
Please complete an online application through our careers site and wait for a phone interview. All applicants are required to apply through http://jpmchase.taleo.net. Please click on Career Section and choose Search and apply for jobs to view all openings. Make sure to narrow down the search by clicking on the Job Search link and refining the search per country.
Sourcing Specialist - Marketing Recruitment (Shaw)
Author: Call Center Agent, Category: Mandaluyong, eTelecare
Sourcing Specialist - Marketing Recruitment (Shaw)
(National Capital Reg - Shaw Blvd., Mandaluyong City)
Responsibilities:
* -meets and exceeds the increasing hiring requirements of eTelecare Global Solutions
* -coordinates and manages relationships with search firms and schools for potential candidates for employment
* -manages, tracks, and distributes applications to the Recruiting Department
* -recommends sourcing activities based on yield rate and cost vs. projected successful hires
* -generates MS PowerPoint and Excel reports and presentations
* -generates post-activity reports to track the status of applications endorsed to the Recruiting Department and the effectiveness of sourcing strategies
* -administers job fairs and campus talks
* -plans, manages, and executes advertising and sponsorship strategies
Requirements:
* Candidate must possess at least a Bachelor’s/College Degree in Human Resource Management, Marketing, Art/Design/Creative Multimedia, Advertising/Media, Humanities/Liberal Arts or equivalent.
* Required skill(s): Database Management, English Communication Skills, MS PowerPoint/Excel, Project Management.
* Preferred skill(s): Graphic Arts, Web Application Literacy, Budget Forecasting.
* At least 6 months of working experience in the related field is required for this position.
* Applicants must be willing to work in Shaw Blvd.,Mandaluyong City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 yrs experienced employees specializing in Human Resources or equivalent.
* Full-Time positions available.
We encourage all interested candidates to apply through our on-line application process. Applying on-line will help us process your application faster. Please visit our website: www.etelecarecareers.com .
Bid Desk Specialist
Author: Call Center Agent, Category: Mandaluyong, OSRP
Bid Desk Specialist
(National Capital Reg - Mandaluyong City)
Responsibilities:
* Job Responsibilities
* • Motivate and coach Bid Specialists on ways to maximize profitability and goals as well as personal development.
* • Provide timely reporting on close profitability analysis, close rate and other key metrics
* • Insure professionalism, a strong work ethic, and other basic tenets for productive teams development
* • Associate Bid Requests with all possible promotions and vendor pricing programs and suggest the highest dollar value available from the various programs
* • Review opportunities to ensure we are maximizing profitability
* • Reconcile allocated funding vs. claimed funding
* • Process Bid Claims with Vendors and Distributors
* • Work with Sales Reporting to process claimed funds and ensure accurate payouts
* • Provide additional administration support as required
Requirements:
* Education
* • Minimum 4-year college degree – preferably in accounting, auditing or financial discipline or business administration.
* Skills
* • Experience with managing or supervising large dynamic teams
* • Background in budget, accounting or finance preferred
* • Experience in Logistics or purchasing also a plus
* • Strong financial analytical skills
* • Strong Excel and MS Office skills
* • Excellent communication skills
* • Ability to multi-task and work well under pressure
* • Accurate with detail, specifics, and good organization skills
* • Can manage competing demands realistically and with ease
* • Excellent time management skills and works well independently or as part of a team
We need to hire qualified applicants immediately, please bring your resume with 2X2 pictures and visit our office Monday to Friday from 6 am until 4 pm for quick processing of your application.
Before applying, please visit our website at www.pcmall.com to learn more about us.
OSRP, LCC
2nd/F, Edsa Central Pavilion Bldg.,
Edsa Corner United St., Greenfield District,
Mandaluyong City,
National Capital Reg *
Telephone: 6673801 ext-7882 Fax: 6870452