DSS/ Production Services Analyst
(National Capital Reg – Pasig City)

Responsibilities:

* Possess strong knowledge of I.T. operations and DSS Scheduling software.
* Must have mastered knowledge of operations principles.
* Must perform continuous analysis of production jobs.
* Must provide solutions while working with all groups impacted by problems.
* Maintain and update departmental documentation.
* Ability to document and author solutions that define production processing, problem resolution and process improvements.
* Be part of a process to monitor report delivery to all of our internal and external clients globally.
* Monitor 24×7 processes that load data from source systems into the Global Data warehouse at ½ hour intervals and ensure timely resolution if any issues arise. Consistently meet Service Level Agreement of having reports delivered to an internal network directory and/or Business Objects by 8AM ET, as well as ensuring various intra-day processes are completed on time.
* Ability to grow in a troubleshooting mode to learn to answer questions about discrepancies in reporting output, as well as questions over calculations and data sources for reports.

Requirements:

* Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology or equivalent.
* Technical certification in the IT field is highly preferred.
* Excellent verbal and written communication skills.
* Conscientious, with attention to detail a must.
* Must demonstrate strong analytical skills.
* Knowledge of computer systems and procedures.
* Knowledge of when to escalate and work with the next level for problem resolution.
* Applies broad range of knowledge and expertise of principles, practices and procedures of particular function to the completion of difficult and complex assignments.
* Ability to analyze and resolve technical problems.
* Ability to determine the nature of computer hardware and systems software problems, and to communicate technical guidance and information to users.
* May provide consultation and advice on major implementations ensuring services are not compromised
* Ability to work weekends and/or various shift rotations as required.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Pasig City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer – Software or technical experience or education in IT technical support, IT operations and IT call centers.
* Full-Time positions available.

Sitel Ortigas
2nd Floor The Centerpoint Building
Julia Vargas Avenue cor. Garnet Road,
Ortigas Center, Pasig City 1600
Tel.: 860-0000
Fax: 634-5414

Bring 2 copies of your updated resume and a valid ID. This will be for a top notch account.