Team Lead for Web Support Training Team
(Pasig – NCR)

RESPONSIBILITIES:
• Escalate issues and or provide sound recommendation to clients; should be able to provide and develop solution to problems
• Adhere to client’s processes and procedure and company policies
• Take proactive responsibilities in dealing with clients
• Responds timely and accurately to the escalations of the other members of the training team
• Conduct team meetings
• In-charge of team’s daily schedule and makes sure adherence is met
• Monitors team performance
• Feedback team performance, does PEP and/or coaching on weekly basis
• Monitors technical skills of the team and recommends additional training when needed
• Designate tasks to available team members in shared projects
• Serves as back-up and or escalation point when a team member is on leave or fails to deliver a task on time
• Plans, assigns and directs work to the team/employees in cooperation with the manager
• Continuously improve team’s processes and assist is preparing team’s processes, documentations and reports required from the team
• Develop, maintain and update the Crewcheck website
• Support testing activity via on-line administration tool
• Reinforce program goal and process to users and their managers
• Prepare and distribute reports and related trends
• Author and publish new test with content and pooling in English, Chinese and Russian versions
• Develop web based programs for the Global Training team
• Maintain and update the Sales University (SQL Server) database
• Participate in conference calls with Consultative Selling team for project discussion and updates
• Create breeze presentations for E-learning

REQUIREMENTS:
• Must have a College degree in or similar in an IT course
• Must have good IT and computing and programming skills
• Must also have strong technical writing skills
• Must have knowledge in the following Languages: ASP, VBScript, JavaScript, HTML, Visual Basic 6.0 (.NET is a plus but not required)
• Must have knowledge in the following Applications:MS Frontpage, Macromedia Dreamweaver, Flash 8.0, Adobe Photoshop 7.0, Visio, Adobe Acrobat, MS Office

Email Resume to HRD-EMERSONJS@sykes.com and indicate Job Code: EMR-WEB TL