Help Desk Analyst – Cubao
(National Capital Reg – Quezon City)

* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
* Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
* Provide technical support to computer end users via the following methods: phone, email, or remote access.
* Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with the appropriate IT staff.
* Work as an extension of the Help Desk that APAC has in the U.S to coordinate and communicate regularly and with them.
* Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Maintain and enforce company policies and standards regarding use of hardware, software and information resources.
* Maintain appropriate network security policies.
* Maintain documentation of equipment, software, processes and procedures.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Experience in personal computers or local area network operations
* Knowledge of Microsoft Office applications
* Knowledge of Windows operating systems (2K, XP and Vista)
* Able to gain expertise in the use of the company’s ticketing software
* Speaks fluid English Language
* Willing to work on shifting schedule and during holidays
* 6 Full-Time positions available.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

Enter your email address and get updates! :