Call Center Jobs in the Philippines

Earn money, part time by answering surveys. Click here to get started! Or Work as Data-Entry from Home. Click here to learn how.

Help Desk Analyst - Cubao

Author: Call Center Agent, Category: APAC, Cubao, Quezon City

Help Desk Analyst - Cubao
(National Capital Reg - Quezon City)

* Ensures customer satisfaction by responding to calls to the Help Desk. Logging all customer questions and problems and track the same through resolution
* Conducts 1st level problem determination using documented procedures and available tools—and creates documentation/job aids for future use as needed.
* Provide technical support to computer end users via the following methods: phone, email, or remote access.
* Record problem symptoms and status information in a timely fashion in an effort to escalate and communicate with the appropriate IT staff.
* Work as an extension of the Help Desk that APAC has in the U.S to coordinate and communicate regularly and with them.
* Ensure timely escalation of customer problems by documenting the impact to the customer and by assigning an appropriate priority and resolution target.
* Maintain and enforce company policies and standards regarding use of hardware, software and information resources.
* Maintain appropriate network security policies.
* Maintain documentation of equipment, software, processes and procedures.

REQUIREMENTS:

* Candidate must possess at least a Bachelor’s/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
* Required language(s): English.
* At least 1 year(s) of working experience in the related field is required for this position.
* Applicants must be willing to work in Quezon City.
* Applicants should be Filipino citizens or hold relevant residence status.
* Preferably 1-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
* Experience in personal computers or local area network operations
* Knowledge of Microsoft Office applications
* Knowledge of Windows operating systems (2K, XP and Vista)
* Able to gain expertise in the use of the company’s ticketing software
* Speaks fluid English Language
* Willing to work on shifting schedule and during holidays
* 6 Full-Time positions available.

For more information about our company, visit our website at: http://www.apaccustomerservices.com

No related posts

6 Responses

  1. Anna Lovella D. Vea

    04|Jan|2008

    im Willing to work on shifting schedule and during holidays
    im fluent in english have had call center experience mainly as a customer service representative
    and im very much willing to work in Quezon City for i reside within the area
    if im not qualify for the position im still looking forward to work for apac for this company was referred to me by my friend who is also working there.
    will wait for your reply my landline# 4277246 and mobile#09155985236

  2. Anna Lovella D. Vea

    04|Jan|2008

    im Willing to work on shifting schedule and during holidays
    im fluent in english have had call center experience mainly as a customer service representative
    and im very much willing to work in Quezon City for i reside within the area
    if im not qualify for the position im still looking forward to work for apac for this company was referred to me by my friend who is also working there.
    will wait for your reply my landline# 4277246 and mobile#09155985236

  3. purie ann

    27|Mar|2008

    im Willing to work on shifting schedule and during holidays
    im fluent in english have had call center experience mainly as a customer service representative
    and im very much willing to work in Quezon City for i reside within the area
    if im not qualify for the position im still looking forward to work for apac for this company was referred to me by my friend who is also working there.
    will wait for your reply mobile#09057353138

    RSS feed for comments on this post · TrackBack URI

    Leave a reply
    Name (required)

    E-mail (required, never displayed)

    URI

  4. mae casumpang

    07|Jun|2008

    hi..
    I am willing to work on shifting with minimum supervision and willing to assign at any place in Philippines.I am hard working and with expertise on public relation. My contact # 09108474118. 6564037.

  5. Jasper A. Nacua

    05|Aug|2008

    Hi,im so interested to be a part of your company..I’am a person who work very nice,,if this company will give me a chance to work just contact me in this number,,,09204905931….GODBLESSED

  6. Judy

    19|Oct|2008

    Good day!Im interested applicant for this post.
    I came from a very respected BPO company as a TSR.
    The job description is very much similar to my previous work.
    Hoping for positive response.
    Thank you.
    contact info:
    489-06-36
    aquino.judy@gmail.com/j.baquino@yahoo.com.ph


Leave a reply