Workforce Manager
(National Capital Reg – Mandaluyong City)

REQUIREMENTS:

* Strong quantitative and analytical skills.z
* Must be proficient with Excel and have a strong working knowledge of Windows based programs.
* Must be able to multi-task, be detail oriented and possess strong organizational skills.
* Ability to adapt and excel as a team player in a fast-paced and change-oriented environment.
* Excellent interpersonal and written communication skills.
* Ability to provide leadership, direction, motivation and build high performing teams.
* Ability to work under pressure, meet deadlines and be accountable for the performance of others.
* Demonstrates competency in dealing with all levels of employees and management.
* 5+ years experience in a large inbound multi-site contact center preferred.
* 3+ years experience performing forecasting, scheduling and intra-day staff management functions in a multi-site inbound contact center preferred.
* Experience with Workforce Management software (Blue Pumpkin, eWFM, IEX, etc.) preferred.
* Experience with Avaya CMS or comparable systems preferred.
* College degree (business, math, statistics) preferred.

Teleperformance Global Telemarketing and Teleservices Solutions
Pavillon Mall EDSA Central Mandaluyong City
Fax: (02) 637-7111 loc. 323
Website: http://teleperformance.ph